Susan Ubah

Client Experience Analyst at Evermark homes and properties Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Experience

    • Nigeria
    • Real Estate
    • 1 - 100 Employee
    • Client Experience Analyst
      • Jan 2023 - Present

      I am grateful for pivoting into data analytics, it casts the net really deep. My job role as a Client Experience Analyst at Evermark Homes and Properties include gathering and interpreting data on clients' satisfaction on the business. As a client experience analyst, my job duties also include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. Other job functions are 1. Quality control 2. Client-facing responsibilities 3. Managing of important projects 4. Having a say. Show less

    • United Kingdom
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
      • Jan 2020 - Feb 2023

      • Support the cleaning, analysis, and summarization of product analytics and social survey data.• Connects data from multiple sources to provide insight into program impact and progress. • Identifies and shares actionable insights across datasets to inform reports and decision-making.• Assisting in creating and updating internal data dashboards and data visualizations.• Input vehicles information into spreadsheets and company database to provide leaders with quick access to essential vehicles data.• Create various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.• Organizes billing and invoice data, prepares accounts receivable and generates revenue reports to provide controllers with vital financial information. Show less

      • Jan 2016 - Dec 2019

      • Reduced physical document storage footprint by scanning and eliminating outdated records.• Compiled and documented statistical information for reports.• Acquired background clearance to meet government-based position requirements.• Reported malfunctioning or unusable technologies to request updates or technical support.• Maintained records by creating monthly reports, closing terminated records and performing chart audits.• Carried out weekly proofreading of executive communications, cutting errors by 35%.• Communicated with coworkers regarding deadlines and project milestones.• Adhered to strict data confidentiality policies to prevent information leakage Show less

Education

  • Lagos State University
    Bachelors of science, Zoology and environmental biology
    2008 - 2012

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