Experience

Nelson Marlborough Institute of Technology (NMIT)

• Executive Manager, Customer Experience and Excellence

  • Oct 2018 - Present

  Responsible for: Academic and Quality Team; Marketing, Communications and International Team; Information and Enrolments Centre Team; Customer Success Team, Design and Development team; Learner Services Team and Quality Improvement Team. As a member of NMIT's Directorate I am responsible for contributing towards ensuring that NMIT delivers its vision of being a future-focused learning organisation preparing work and world ready graduates. This role supports the Chief Executive and other… Responsible for: Academic and Quality Team; Marketing, Communications and International Team; Information and Enrolments Centre Team; Customer Success Team, Design and Development team; Learner Services Team and Quality Improvement Team. As a member of NMIT's Directorate I am responsible for contributing towards ensuring that NMIT delivers its vision of being a future-focused learning organisation preparing work and world ready graduates. This role supports the Chief Executive and other Directorate members in formulating, implementing and reviewing institutional strategy. In particular managing the learner journey; leading the development, implementation and review of NMIT's communications and relationship strategy. Show more Show less



New Zealand Qualifications Authority

• Manager, Approvals and Accreditation

  • Nov 2014 - Oct 2018

  Manage approvals and accreditation for the non-university sector of New ZealandLeading six teams, each with a team leader, and 4 - 6 evaluatorsLiaise with other government agencies and the education sector



New Zealand Qualifications Authority (NZQA)

• Manager, ITP Quality Assurance & Sector Relationships

  • Jul 2014 - Nov 2014

  Leading NZQA's quality assurance for the ITP sector;Manage the degree approval process; and Direct the activities of the Sector Relationship team



Tertiary Education Quality and Standards Agency

• Assistant Director, Regulation and Review

  • Jun 2012 - Jul 2014



Early Childhood Australia Victoria Branch

• Executive Officer Qualifications Advisory Committee

  • Feb 2010 - May 2012

  These are some of the duties this role involves:• advocating on behalf of the early childhood sector in Victoria to maintain exemplary training in early childhood at degree, diploma and certificate level, the retention of well qualified staff in early childhood services and the delivery of quality programmes in all areas of the sector• Assisting the Qualifications Advisory Committee in decisions relating to the recognition and approval of qualifications that pertain to working in early… These are some of the duties this role involves:• advocating on behalf of the early childhood sector in Victoria to maintain exemplary training in early childhood at degree, diploma and certificate level, the retention of well qualified staff in early childhood services and the delivery of quality programmes in all areas of the sector• Assisting the Qualifications Advisory Committee in decisions relating to the recognition and approval of qualifications that pertain to working in early childhood care and education services in Victoria• Convening and chairing panels for the review and approval of proposed new programmes in early childhood studies and making recommendations to the Department of Education and Early Childhood Development• Liaising with relevant government bodies, tertiary training institutions and key provider groups• Management of the distribution of funding to applicants who wish to upgrade their qualifications to a recognised standard• Represent Early Childhood Australia Victorian Branch at relevant meetings when required• Provide professional advice to relevant groups on qualifications and the approval process. Show more Show less



Cognition Consulting Limited

• Educational Advisor

  • Aug 2008 - Oct 2008