Experience

Flextronics USA Inc
• 1 - 100 Employee
• Sr Customer Service Representative

  • Mar 2021 - Present


Sanfilippo Foundation

• United States

• Docent

  • Mar 2010 - Present

  I help to showcase the collection described below to the various groups and charities that visit this private residence. The Sanfilippo "Place de la Musique" is known worldwide for its magnificent collections of beautifully restored antique music machines, phonographs, arcade and gambling machines, chandeliers, art glass, the world's largest restored theatre pipe organ, the most spectacular European salon carousel in existence, street and tower clocks, steam engines and other functional mechanical antiques, displayed within a breathtaking French Second Empire setting. The primary motive behind this collection is the preservation and sharing of the experience of these marvelous inventions of the Western World. The Place de la Musique contains the largest collection of restored automatic musical instruments in the world, including: music boxes and phonographs coin-operated pianos violin machines photoplayers American and European orchestrions dance organs fairground and band organs and calliopes the world's largest indoor theatre pipe organ Show less



Flex

• Paraguay
• Advertising Services

• Program Administrator

  • Apr 2019 - Aug 2022

• Customer Service Representative

  • Sep 2015 - Apr 2019

  Current duties and responsibilities are as follows:• Working to establish a new customer service department which entails setting up new processes to help track in-coming orders and support the Program Management team with such things as reporting, order entry, account management and non sales order billings.• Working with internal departments such as quality, scheduling, logistics and production to help establish process flows for orders.• Aid finance and IT departments in implementing new system processes.• Establish customer relationships through e-mail correspondence and telephone conversations to help build confidence in Flex’s ability to meet the client’s needs in a professional and timely manner. Show less



IPC

• 1 - 100 Employee

• Customer Service Associate

  • Mar 2013 - Sep 2015

  My responsibilities included: • Processing orders via phone, FAX and e-mail. Trouble-shooting issues. Working with shipping reports. Learning various IPC training programs and documents for the electrical and electronics industry. My responsibilities included: • Processing orders via phone, FAX and e-mail. Trouble-shooting issues. Working with shipping reports. Learning various IPC training programs and documents for the electrical and electronics industry.



Rexam

• Packaging & Containers
• 700 & Above Employee

• Customer Service Representative

  • Jul 2012 - Feb 2013

  Duties included: • Worked with sales representative to manage customer accounts. Processed purchase orders, maintained customer information including part numbers, item specifications, shipping and processing information. Served as main contact for customers such as Alcon, Forest Pharmaceuticals, AndersonBrecon, Steris, Hach and Serum Pharmaceuticals. Worked on analytical reports such as On Time/In Full, which is a delivery report tracking service levels. Processed debits, credits and quality notifications when needed. Show less



Brightstar US

• United States
• Computers and Electronics Manufacturing

• Customer Advocate Manager

  • Mar 2007 - Jan 2011

  Began as Program Management assistant and was promoted to Program Manager and the title changed to Customer Advocate Manager. Responsible with Sales account manager for the smooth running of customer accounts. • Managed the receipt and correct shipping of approximately 3500 Walmart and Sam’s Club orders per week. • Effectively coordinated quarterly special product returns. • Supervised such tasks as billing, creating internal purchase orders, part number set up and reporting paperwork that were necessary for timely and successful stewardship of accounts. • Managed order flow of approximately 1500 orders per week for Wireless Advocates (Costco) account. • Established the beginning of Brightstar’s Virtual Inventory Program with WA/Costco, which began as manual order entry and successfully transitioned to an EDI order based account that promoted efficiency and growth. • Insured positive customer experience for managed accounts that also included Target, Verizon Partner Services, Fry’s and Dell. • Developed positive working relationship with internal departments such as Operations, Sales, IT, Finance, Returns and Marketing which helped to insure that the accounts ran smoothly. Show less



Follett Higher Education Group

• United States
• Furniture and Home Furnishings Manufacturing

• Customer Care Consultant

  • Feb 2003 - Dec 2005

  Managed library accounts for the Northeast territory. • Successfully cultivated key business relationships with the three outside sales representatives for this territory. • Placed orders and successfully functioned as informational resource for all territories. • Worked with individual librarians to determine and maintain their individual cataloging preferences. • Made sure that proper procedure was followed by the order entry and shipping departments to insure librarian’s preferences. Show less



Hewitt Associates

• United States
• 1 - 100 Employee

• Benefits Administrator

  • Nov 1997 - Sep 2002

  Administrated Health & Welfare benefits for UPS. Functioned as benefit plan expert and liaison between UPS employees and various insurance carriers. Administrated Health & Welfare benefits for UPS. Functioned as benefit plan expert and liaison between UPS employees and various insurance carriers.