Susan Scatchell

Activities Coordinator at Amazing Grace Senior Living
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area
Languages
  • English -

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Mike Quirk

Highly Recommend Susan for ANY Career Position she choses! Outstanding leader, team player,Go-getter,and Highly Ethical!! She will be an asset anywhere she lands!!

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Activities Coordinator
      • Jan 2023 - Present

    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • State Treasurer/Volunteer Position
      • Jun 2019 - Present

      The Illinois Continuity of Care Association exists to enhance the concept of continuity of care as both as essential part of the health care continuum and as integral to total patient care. We advocate for legislative and community-related health concerns and issues by identifying and communicating them to the members, collaborating with allied organizations, and supporting standards of professional competence which identify, structure, and promote a multi-disciplinary approach to continuity of care. Show less

  • Clarendale Six Corners
    • Chicago, Illinois, United States
    • Community Outreach Coordinator
      • Apr 2022 - Dec 2022

      This beautiful site is located on the triangular corner of Six Corners in Northwest Chicago, Illinois. Discover 10 floors of casual sophistication, superb hospitality services, and great amenities. Opening in the fall of 2022. Experience independent, assisted, and memory care in the heart of Irving Park and Portage Park. This is where you want to be! This beautiful site is located on the triangular corner of Six Corners in Northwest Chicago, Illinois. Discover 10 floors of casual sophistication, superb hospitality services, and great amenities. Opening in the fall of 2022. Experience independent, assisted, and memory care in the heart of Irving Park and Portage Park. This is where you want to be!

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Business Development Director
      • Dec 2017 - Apr 2022

    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Sales and Marketing Director
      • Mar 2017 - Dec 2017

    • United States
    • Law Practice
    • 1 - 100 Employee
    • Marketing Coordinator
      • May 2015 - Jan 2017

      Primary marketing/sales support for boutique law firm of 10 attorneys; managing the day to day marketing operations. • Processed 100-120 inbound phone/email/LIVE CHAT inquiries per month. • Converted 2-3% inquiries to clients; needs assessment, consultation with attorney, appointment setting, fee agreement, client or non-engage. • Designed and updated firm marketing materials, attorney bios and online association profiles. • Researched, wrote content and created PowerPoint presentations for all speaking engagements and presentations for legal industry, healthcare professionals, associations and community organizations/general public. • Wrote copy for print and online advertising, articles and columns featured in various newsletters. • Managed third party provider for website content, blog, social media and SEO. • Primary contact for 80-100 speaking engagements, interviews with national publications such as New York Times and Barron’s, networking events, including presentation and marketing materials. • Maintained database for all referrals and intakes and professional contacts. • Communicated with outside attorneys, judges and professional organizations such as the Chicago and Illinois Bar Association, National Academy of Elder Law Attorneys, Alzheimer's Association and others. Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Marketing/Sales/Community Liaison
      • Sep 2008 - May 2015

      Primary marketing/sales and community liaison for prominent home services agency based in Park Ridge. • Introduced agency and services to physicians, social workers, independent living, assisted living, memory care communities, elder law attorneys, geriatric care managers and various community organizations. • Primary sales responsibility for service inquiries; intake and needs assessment, scheduling RN open case visits, offered solutions for home care needs, new client acquisition. • Conducted home visits within one week after service started and periodically during the contract period. • Participated in local events in the community, tabling and promoting services. • Traditional marketing to potential referral sources and identification of new markets. • Managed third party provider for all website enhancements, SEO, blogging, etc. • Managed third party provider for all client and caregiver satisfaction surveys. • Assisted the nursing supervisor with continuing education for the caregivers; researching interesting topics and content, preparing PowerPoint presentations and providing technical assistance. • Served on two community hospital Community Health Needs Assessment project teams. Co-Chaired one committee with emphasis on aging, senior issues and access to resources. Show less

  • New Prospects
    • Park Ridge, IL
    • Ecommerce/Website Manager
      • Sep 2001 - Sep 2009

      Created a brand new start-up ecommerce business on the EBAY platform and store website. • Researched and developed policies/procedures for the new business and revenue. • Set up all accounts for inventory, payment, and shipping and return reconciliation. • Created written copy and photo editing of all products. • Managed all inventory for the EBAY and website business. • Developed marketing materials for in-store events, promotions and holidays. • Managed customer database in constant contact and email promotions. • Garment repair/alternations using tailoring and knitting skills. Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Scheduling Coordinator
      • Jul 2001 - Jul 2003

      Primary scheduling coordinator for 90-120 caregivers and 60-80 clients. • Managed the schedules for all the caregivers, matching their skills and training to provide care to our clients in their home or other place of residence. • Processed intake calls regarding services for their loved one, scheduled assessment visit with nurses and developed staffing grids for all new cases. • Communicated the care plans to all the caregivers prior to the start of care and throughout the duration of service contract. • Communicated all the scheduled shifts and caregivers to the client and family. • Reported on a daily basis any client status change and/or schedule changes to the nursing supervisor and administrator. Show less

Education

  • National Council of Certified Dementia Practitioners
    Certified Dementia Practitioner, Dementia
    2020 -
  • College of St Francis
    Master of Science (M.S.), Health Services Administration
  • Illinois State University
    Bachelor of Science, Health Information Management

Community

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