Experience

Whiteinch and Scotstoun Housing Association Limited

• United Kingdom
• Housing and Community Development
• 1 - 100 Employee

• Director Of Housing

  • Jul 2021 - Present

  Glasgow, Scotland, United Kingdom



Link Group

• France
• Human Resources
• 1 - 100 Employee

• Housing Services Co-ordinator

  • Nov 2013 - Jul 2021

  Falkirk, United Kingdom Management responsibilities for a team of housing officers and allocations admin dealing with whole range of housing management functions; arrears, anti social behaviour, estate management, customer engagement, allocations and lettings. Member of the Link-wide Communications group and the Equality, Diversity and Inclusion group. Strive for improved performance and customer service standards every single day.



The Scottish Government

• United Kingdom
• Government Administration
• 700 & Above Employee

• Private rented housing panel/homeowner housing panel member

  • Oct 2012 - Aug 2016

  Glasgow, United Kingdom Part time housing member of the private rented housing panel and homeowner housing panel.



Chartered Institute of Housing

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Policy and Practice Officer

  • Oct 2007 - Nov 2013

  Edinburgh, United Kingdom My role with CIH was primarily about communication. I produced briefings, consultation responses and other written materials, delivered presentations, devised and developed events programmes and used social media. I contributed to the national policy and practice agenda by promoting the interests of the sector on working and advisory groups with Scottish Government and others. A key aspect of my role was to support CIH members, such as in the development of guidance, by answering policy and… Show more My role with CIH was primarily about communication. I produced briefings, consultation responses and other written materials, delivered presentations, devised and developed events programmes and used social media. I contributed to the national policy and practice agenda by promoting the interests of the sector on working and advisory groups with Scottish Government and others. A key aspect of my role was to support CIH members, such as in the development of guidance, by answering policy and practice queries, providing policy and practice updates to various groups and representing CIH on groups, such as the Scottish Housing and Support Conference (SHASC). As a member of a small team I was familiar with a diverse range of topics. Examples of my areas of work include: • The Scottish Social Housing Charter and regulation • Allocations and homelessness • Housing and older people • Private rented sector • Housing tribunals • Tenancy fraud • Complaints handling • Social sector tenancies CIH Scotland publications I have been responsible for writing included 'Housing, Health and Care. An Introduction', 'Housing, Health and Care. The Person Centred Approach' (edited), 'Housing for Older People Action Plan', 'Seeing Beyond the Negative' a report on handling housing complaints, 'Suspending Applicants. A Practical Guide', 'Information and guide for landlords on dealing with the aftermath of a sudden death in the home', Spotlight on the Private Rented Sector. I am a member of the TPAS acceditation scrutiny panel.

• Housing Management and Efficiencies Learning Network Co-ordinator

  • Mar 2010 - May 2011

  CIH Scotland (on behalf of Scottish Government) This was a 'seconded' opportunity for a year as Housing Management and Efficiencies Learning Network Co-ordinator. My role was to seek out good practice on areas relating to efficiencies in delivering housing services, develop and deliver a programme of events/ study visits and draft reports, learning points, case studies as well as manage the delivery of dissemination reports. As a consequence I developed a strong understanding of the key features of well performing housing organisations



Eildon Housing Association

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Housing Officer

  • Oct 2005 - Oct 2007

  Melrose Housing Officer - I carried out housing management duties which included; managing rents and arrears,allocating tenancies, managing anti-social behaviour, developing and managing various tenant/resident groups.I carried out my roles with a strong focus on customer service and developed many positive relationships with both tenants and other housing and non housing colleagues. My 'patch' had high levels of single person accommodation, anti social behaviour and high demand. I also managed the… Show more Housing Officer - I carried out housing management duties which included; managing rents and arrears,allocating tenancies, managing anti-social behaviour, developing and managing various tenant/resident groups.I carried out my roles with a strong focus on customer service and developed many positive relationships with both tenants and other housing and non housing colleagues. My 'patch' had high levels of single person accommodation, anti social behaviour and high demand. I also managed the process of handover of a new development of family housing and a dealt with a number of compulsory purchases linked to the development of the new railway line. I represented Eildon HA on a number of interdisciplinary meetings and groups. Show less



Scottish Borders Council

• Government Administration
• 700 & Above Employee

• Homelessness Team Leader

  • Mar 2003 - Oct 2005

  Jedburgh I line managed 4 homeless persons officers, 3 caretakers, 5 tenancy support workers and helped to develop the service post stock transfer, this included identifying suitable central premises and project managing the move, recruiting and selecting the new team of staff, producing policies and procedures, introducing performance monitoring, managing the out of hours service, liaising with RSLs on nominations and latterly section 5s, supporting the Manager and consultants in producing and… Show more I line managed 4 homeless persons officers, 3 caretakers, 5 tenancy support workers and helped to develop the service post stock transfer, this included identifying suitable central premises and project managing the move, recruiting and selecting the new team of staff, producing policies and procedures, introducing performance monitoring, managing the out of hours service, liaising with RSLs on nominations and latterly section 5s, supporting the Manager and consultants in producing and implementing both the Homelessness and the Health and Homelessness strategies. I also managed the temporary accommodation, making sure that void times were kept to a minimum, the properties were of a high standard and that residents received appropriate information when there. This was a highly pressurised role and provided invaluable experience of managing change.

• Senior Housing Officer

  • Jun 2000 - Mar 2003

  Galashiels, United Kingdom pre-stock transfer Senior Housing Officer - I line manged 5 housing officers (3 management and 2 maintenance) and 13 caretakers and we delivered housing management, maintenance, homelessness and caretaking services across a diverse area of the Scottish Borders. This included areas of low demand and and high anti social behaviour. Whilst I was in post we reduced void times, increased rent collection and successfully managed a variety of cases of ASB . I was the lead officer for a number… Show more pre-stock transfer Senior Housing Officer - I line manged 5 housing officers (3 management and 2 maintenance) and 13 caretakers and we delivered housing management, maintenance, homelessness and caretaking services across a diverse area of the Scottish Borders. This included areas of low demand and and high anti social behaviour. Whilst I was in post we reduced void times, increased rent collection and successfully managed a variety of cases of ASB . I was the lead officer for a number of supported accommodations, allocating, decomissioning where appropriate, developing and managing. I liased with a wide range of organisations and individuals and developed positive working relationships In prepararation for the stock transfer I identified and project managed the provision of new premises, recruited the new team for our area and developed policies and procedures in conjunction with the Area Co-ordinator and others.

• Housing Officer

  • Nov 1999 - Jun 2000

  Galashiels, United Kingdom



Lancaster City Council

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Housing Advisory Officer

  • Jul 1993 - Oct 1999

  Lancaster, United Kingdom


North British Housing Association
• United Kingdom
• Real Estate
• Vice Chair, Fylde Area Committee

  • 1996 - 1999