Experience

iFoodEquipment

• Canada
• Wholesale
• 1 - 100 Employee

• Customer Support Manager

  • Mar 2023 - Present

  Ifoodequipment is a dealer in restaurant equipment from large pieces of equipment to the smallwares such as utensils. Ifoodequipment is a dealer in restaurant equipment from large pieces of equipment to the smallwares such as utensils.



CouPoning CaNucks

• Dieppe, New Brunswick, Canada

• Owner

  • Jun 2015 - Present

  This is a couponing Group that I created and manage. I have over 3400 members. In this group I offer advice on how to keep household expenses down to a minimum each month. I also provide a forum where all the members can add comments, trade coupons and take part in coupon trains. This group offers a variety of ways to coupon that are both traditional and non-traditional. Currently this group is solely managed through facebook. This is a couponing Group that I created and manage. I have over 3400 members. In this group I offer advice on how to keep household expenses down to a minimum each month. I also provide a forum where all the members can add comments, trade coupons and take part in coupon trains. This group offers a variety of ways to coupon that are both traditional and non-traditional. Currently this group is solely managed through facebook.



Lawrence Merchandising Services (LMS)

• United States
• Retail
• 300 - 400 Employee

• Merchandiser

  • Mar 2020 - Mar 2022



SPAR Group

• United States
• Retail
• 700 & Above Employee

• Retail Merchandiser

  • Jul 2017 - Mar 2022



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Sales Representative

  • Sep 2015 - Dec 2018

  Promoting and selling Avon's product line. Demonstrating products where applicable and generating leads for the company. Promoting and selling Avon's product line. Demonstrating products where applicable and generating leads for the company.



NorthStar Ford Lincoln SVT

• Fort McMurray, AB

• Receptionist and Accounts Receivable

  • Jul 2011 - Jun 2013

  Reception Duties; Receive, direct and relay telephone messages and fax messages. Direct the general public to the appropriate staff member. Pick up and deliver the mail. Open and date stamp all general correspondence. Maintain the general filing system and file all correspondence. Maintain an adequate inventory of office supplies. Provide word-processing and secretarial support. Accounts Receivable Duties; Responsible for connecting with customers with outstanding accounts, collecting payments and posting to the internal database for accurate and up-to-date account information. Show less



Medcan

• Canada
• Wellness and Fitness Services
• 300 - 400 Employee

• Team Leader (Inside Sales)/Scheduler

  • Aug 2005 - Jan 2011

  Responsible for managing all the doctors schedules. Responsible for the team that keeps the clinic fully booked, to a minimum of 95% capacity. Manage a team of 15+ salesagents who book all the appointments and add-on services (managing the individuals on the team to ensure they meet and exceed minimum targets). I was responsible for all the hiring of new agents for the booking team. I was responsible for performance management, coaching, mentoring and where necessary, the firing of the agents. I played a role on the software development team, which included input in the design of our internal software to ensure it functioned properly before a release. Show less



Ark e-Tail Service Inc.

• Toronto, Canada Area

• Team Leader for the CitiBank Mastercard Activation Program (Inbound and Outbound)

  • Nov 2004 - Jul 2005

  I was responsible for the reporting of the programs results on a daily basis as required by the client. I assisted in the monitoring and coaching of representatives. Helped perform audits of the program to ensure accuracy. Participated in the training of representatives as the joined the program. Ran the client monitoring sessions where we monitored the representatives as they received or made calls. Created the weekly schedules to ensure that our staffing requirements were always met. Also monitored real-time to further ensure adequate coverage of the program. Show less



The Minacs Group

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader/Team Manager/Trainer for the Bell Canada 611 Repair Program (Inbound)

  • Dec 2002 - Sep 2004

  Provided first line management and support to the representatives for fast and first call resolution. Was active in training new agents joining the company with a 100% pass rate. Developed, coached, mentored agents to ensure success in the position. I monitored real-time information to ensure adequate coverage, assisted in staffing needs and monitored attendance. If attendance became an issue, a performance plan was implemented. I provided coaching, counseling and helped in the development of customer representatives. Effectively handled escalated calls and situations whereby making the necessary provisions to ensure clients were happy and satisfied. Show less



Amtrust Bank, formerly, Ohio Savings Bank

• Cleveland/Akron, Ohio Area

• Operations. Action Representative

  • 1999 - 2002

  Opened and closed checking and regular savings accounts for our Internet and telephone banking customers. Opened Certificate of Deposit account (investment accounts) via our Internet and telephone banking customers. Managed the delinquent accounts by closing them, contacting the customers for payment on overdue accounts and reporting delinquent, unpaid accounts to Chex Systems, which was a collections reporting company widely used by financial institutions in the United States. Provided support to the front line agents of the company’s call center. Show less



Firstar Bank (U.S. Bank)

• Westlake, Ohio

• Assistant Head Teller

  • 1998 - 1999

  Was hired as a regular front line teller and was promoted to Assistant Head Teller within the first week of employment. Managed large sums of money ensuring that my float balanced on a daily basis. Performed surprise cash audits on the front line tellers. Ordered the currency needed for the branch. Was in charge of the Automated Teller Machine, auditing the cash supply with another teller and ensuring a sufficient amount of currency in the machine at all times. Performed deposits and withdrawals for customers on a daily basis. Was in charge of foreign currency exchange orders. Offered products and services to customers such as Certificate of Deposits, mortgages, visas, as well as other banking products. Show less