Experience

Senior Vision Services Inc
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Retired

  • Apr 2017 - Present

SKP Tax Consulting
• Tax Consultant

  • Mar 2010 - Present


Senior Vision Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Scheduling Manager

  • Apr 2011 - Apr 2017

  Schedule in-house eye exams for nursing home residents in four states with six different optometrists. Schedule in-house eye exams for nursing home residents in four states with six different optometrists.



FIRST DATA RESOURCES

• Tech Operations Analyst, Data Center

  • Aug 1998 - Mar 2010

  Tech Operations Analyst, Data Center (2004 to 2009) Supported 7 production cycles, ensuring resolution of issues related to production cycle runs and production control. Monitored cycle runs, tapes, drives, and virtual drives. Oversaw problem ticket queues, managed 4-5 platforms, handled incoming support phone calls, and performed special projects. Trained new employees and provided ongoing subject matter support for colleagues. Worked collaboratively with external customers, including bank employees, and software and hardware vendors. Performed extensive documentation and recordkeeping to track abended project failure codes to provide information for analysis and problem solving. • Monitored system performance and ensured production cycles ran smoothly. Analyzed and resolved problems, fixing issues (when possible), or bringing in specialists to complete projects. Utilized knowledge of JCL, abend codes, NDM utilities, archiving, and emergency packages to facilitate problem resolution. • Selected for additional assignment to execute, monitor, and troubleshoot integration test cycles. • Gained well-rounded knowledge of the Data Center, including file monitoring, tape and drive manipulation, and CICS monitoring. • Recognized for ability to lead and train employees on several different platforms. Provided train-the-trainer service for project to move the problem ticket queue from a mainframe application to a server-driven application. • Key member of emergency response team called in to manage special projects requiring subject matter expertise and specialized knowledge. Selected to assist with project to fix problems caused by power interruption. Successfully collaborated with team to reverse problems within DB2 and file updates. Show less