Experience

Packleader Pacific Limited

• Fiji
• Telecommunications
• 1 - 100 Employee

• Call Center Representative

  • Jul 2022 - Present

  Lead Generator for Australia Health Compare Lead Generator for Australia Health Compare



Minpearl Fiji

• Valelevu, Nasinu, Fiji

• Customer Service Representative

  • Jun 2017 - Aug 2018

  Customer Care Representative for Lufthansa German Airlines Customer Care Representative for Lufthansa German Airlines



BSP Financial Group Limited

• Papua New Guinea
• Financial Services
• 700 & Above Employee

• Team Leader - Loan Documentation

  • Aug 2014 - Mar 2016

  • Providing support to the processing of loan contract offers in compliance with loan processes and procedures.• Ensuring all loan conditions are correctly captured on the system.

• Operational Risk Analyst

  • Jun 2011 - Aug 2014

  • Assist the Manager Operational Risk develop & implement the Operational Risk Management Framework. • Provide support to the Manager Operational Risk in managing day to day operational risks.• The initial identification of risks within BSP Fiji and compiling Risk Registers for respective Business Units in order to identify the Top 10 risks for BSP Fiji.• Documentation of processes and completion of process mapping project for BSP Fiji completing 17/28 Business Unit processes.• Support the continuous enhancement of the operational risk framework by validating the effectiveness of the control plan framework and making changes in line with regulatory or group policy guidelines where necessary;• Driving risk focused culture and proactively influencing Operations employees to operate within an effective internal control environment; • Ensure that risk areas within Operations are identified and appropriate corrective and/or mitigating actions are tracked through to implementation. This may include risk impact analysis of operational processes and provision of guidelines on how to implement changes to mitigate risk; • Conduct monthly/quarterly Risk Meeting consultation with Business Units to discuss risk issues relating to the Business and daily operations.• Assist the creation of monthly and other periodic reports relating to Operational Risk; • Work with Business Unit Team Leaders and Managers to prepare the department for internal and external audits; • Proactively participate in various project work involving the advancement of andanalytical approach to the global risk model and keep pace with local and global regulatory changes. • Maintaining of BSP Fiji Risk Data Base, inputting data in relation to process breakdown in respective Business Units, compiling necessary reporting & meeting with Business Unit Managers for corrective actions & process review. Also the contact officer for BSP Fiji for matters relating to the Risk Data Base. Show less

• Internal Audit Officer

  • Jul 2009 - May 2011

  Support the Team in internal audits of branches and selected Business Units; Assisting Manager Fraud & Investigations carry out investigations on internal fraud; Support Control Assurance Program Testing; Consolidation of outstanding audit issues for Board reporting and other related work.

• Compliance Officer-Audit

  • Oct 2007 - Jun 2009

  The initial Compliance team responsible for the implementation of the newlyDeveloped Compliance Framework across the Colonial Group. Forward Compliance Registers to the respective Business Units & monitoring & reviewing all procedures & processes are aligned to polices, legislation, regulations & updated laws. Ensuring that each Business Unit complies with these Registers.



Colonial Fiji

• Compliance Officer

  • Oct 2007 - Jun 2009

   The initial Compliance team responsible for the implementation of the newlyDeveloped Compliance Framework across the Colonial Group. Forward Compliance Registers to the respective Business Units & monitoring & reviewing all procedures & processes are aligned to polices, legislation, regulations & updated laws. Ensuring that each Business Unit complies with these Registers.

• Compliance Officer (Audit)

  • Oct 1996 - Jun 2009

   The initial Compliance team responsible for the implementation of the newlyDeveloped Compliance Framework across the Colonial Group. Forward Compliance Registers to the respective Business Units & monitoring & reviewing all procedures & processes are aligned to polices, legislation, regulations & updated laws. Ensuring that each Business Unit complies with these Registers.



Cromptons Solicitors

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Trademark Officer/Legal Secretary

  • Oct 1998 - Oct 2007

  Trademark Paralegal Personally responsible for running of Trademarks Section within the firm, dealing with all correspondence and client queries/ applications in relation to Trademark matters, personal attendance at the Trademarks Registry in relation to client matters, conducting Trade Mark searches, Billing and handling of income in the Trademarks section, organizing filing and personally responsible for all Trademark files/cases, typing of legal documents, attending to client enquiries in relation to Trademark/Patents and other general enquiries; filling in for secretaries, receptionist & clerks whenever required; assisting with case searches, other secretarial duties as requested by solicitors and assisting in all other general office work if and when required. Legal Secretary/Personal Assistant Personally assisting Ms Meena Datt (Solicitor) with all secretarial duties, handling of all her incoming and outgoing calls, personally dealing with client enquiries and liaising with clients, typing of all legal documents in her office, responsible for planning day to day appointments and all other personal matters as and when requested by Ms Datt. Assisting her with running of Trademarks Department and assisting with any other general office work as required. Show less



ELCOM SERVICES

• South Africa
• 1 - 100 Employee

• Personal Assistant

  • Oct 1997 - Oct 1998

  Typing, Handling all incoming/outgoing calls for the Director, Filing, Handling all appointments and personally organizing directors day to day work schedule. Typing, Handling all incoming/outgoing calls for the Director, Filing, Handling all appointments and personally organizing directors day to day work schedule.



BSP Financial Group Limited

• Papua New Guinea
• Financial Services
• 700 & Above Employee

• Receptionist/Typist

  • Jun 1996 - Oct 1997

  Handling all incoming and outgoing calls, Typing, Filing, Banking, attending to client enquiries, and other related duties as requested by the Director. Handling all incoming and outgoing calls, Typing, Filing, Banking, attending to client enquiries, and other related duties as requested by the Director.



South Pacific Property Sales

• Suva, Central, Fiji

• Receptionist/Typist

  • Jun 1996 - Oct 1997

  Handling all incoming and outgoing calls, Typing, Filing, Banking, attending to client enquiries, and other related duties as requested by the Director. Handling all incoming and outgoing calls, Typing, Filing, Banking, attending to client enquiries, and other related duties as requested by the Director.