Susan Niziolek
Benefits Account Manager at J. Krug- Claim this Profile
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Bio
Sharon Jones
Susan did not report to me directly, however, I was able to observe her work as a Benefit Advisor. Susan works well under pressure and is flexible and adaptable to any change. Susan is very knowledgeable and uses that knowledge to help her teammates when they get stuck on a tricky call. Susan’s customer service skills can be summed up in one word, outstanding! Susan not only met her goals she consistently exceeds them.
John Schick
Without reservation, I would recommend Susan for her hard work and expertise at Aon Hewitt. It was of no surprise to anyone that Susan's sales numbers ranked her in the very top handful of sales in our organization during the last annual enrollment.
Sharon Jones
Susan did not report to me directly, however, I was able to observe her work as a Benefit Advisor. Susan works well under pressure and is flexible and adaptable to any change. Susan is very knowledgeable and uses that knowledge to help her teammates when they get stuck on a tricky call. Susan’s customer service skills can be summed up in one word, outstanding! Susan not only met her goals she consistently exceeds them.
John Schick
Without reservation, I would recommend Susan for her hard work and expertise at Aon Hewitt. It was of no surprise to anyone that Susan's sales numbers ranked her in the very top handful of sales in our organization during the last annual enrollment.
Sharon Jones
Susan did not report to me directly, however, I was able to observe her work as a Benefit Advisor. Susan works well under pressure and is flexible and adaptable to any change. Susan is very knowledgeable and uses that knowledge to help her teammates when they get stuck on a tricky call. Susan’s customer service skills can be summed up in one word, outstanding! Susan not only met her goals she consistently exceeds them.
John Schick
Without reservation, I would recommend Susan for her hard work and expertise at Aon Hewitt. It was of no surprise to anyone that Susan's sales numbers ranked her in the very top handful of sales in our organization during the last annual enrollment.
Sharon Jones
Susan did not report to me directly, however, I was able to observe her work as a Benefit Advisor. Susan works well under pressure and is flexible and adaptable to any change. Susan is very knowledgeable and uses that knowledge to help her teammates when they get stuck on a tricky call. Susan’s customer service skills can be summed up in one word, outstanding! Susan not only met her goals she consistently exceeds them.
John Schick
Without reservation, I would recommend Susan for her hard work and expertise at Aon Hewitt. It was of no surprise to anyone that Susan's sales numbers ranked her in the very top handful of sales in our organization during the last annual enrollment.
Credentials
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IL Life & Health License
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Experience
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J. Krug
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United States
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Insurance
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1 - 100 Employee
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Benefits Account Manager
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Mar 2021 - Present
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Alight Solutions
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Patient Advocate
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Jun 2017 - Nov 2020
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Aon
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United Kingdom
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Financial Services
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700 & Above Employee
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Advocate
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Dec 2015 - Jun 2017
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Benefits Advisor
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Aug 2011 - Dec 2015
Making outbound , pre-qualified sales calls to retirees to have expressed interest in Medicare Insurance. Promptly responding to all voicemails and escalations for immediate resolution.Completing needs assessment and ask probing questions to correctly qualify retirees needsServe as liaison between policyholders and insurers.Work closely with other departments during peak times or when resolutions require it
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Resource Brokerage, LLC
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United States
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Insurance
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1 - 100 Employee
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New Business Case Manager
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Apr 2005 - Feb 2011
Communicated with customer, employees and other individuals to answer questions and explain information. Reviewed files, records, and other documents to obtain information and respond to requests. Addressed and resolved non-routine, complex and unexpected variances. Managed projects and served as the primary liaison between client and multiple insurance companies to ensure quality submissions and adherence to Illinois state rules. Worked on approximately 20-30 small group cases simultaneously with the insurance companies and agents. Show less
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Rippinger Financial Group, Inc.
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Insurance
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1 - 100 Employee
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Underwriting Specialist
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Jan 1999 - Apr 2005
i was responsible for prescreening small group employer and employee applications prior to being reviewed by the insurance company to determine the value of the enrollment. I was the liaison between the underwriters and 500+ agents tha worked directly with us. The company grew and changed the name to Resource Brokerage LLC. i was responsible for prescreening small group employer and employee applications prior to being reviewed by the insurance company to determine the value of the enrollment. I was the liaison between the underwriters and 500+ agents tha worked directly with us. The company grew and changed the name to Resource Brokerage LLC.
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Starmark
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United States
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Advertising Services
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1 - 100 Employee
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Underwriter
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Oct 1989 - Jan 2000
I worked as an small business underwriter after moving my way up from Senior Underwrting Team Leader and New Business Representative. Reviewing medical conditions on applications to determine the claim risk. I was responsible for monitoring workflow and production in an team atmosphere. problem solving, customer service, communication, training were a number of my job functions I worked as an small business underwriter after moving my way up from Senior Underwrting Team Leader and New Business Representative. Reviewing medical conditions on applications to determine the claim risk. I was responsible for monitoring workflow and production in an team atmosphere. problem solving, customer service, communication, training were a number of my job functions
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Education
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1981 - 1984
Harper College
Associate's degree, Marketing
Community
