Experience

Deel

• United States
• Human Resources Services
• 700 & Above Employee

• Custom Support Specialist

  • Nov 2021 - Present



Jambojet

• Airlines and Aviation
• 200 - 300 Employee

• TRAVEL SUPPORT EXECUTIVE

  • Jun 2016 - Jan 2023

  • Provide sales support functions to business travel and partnership sales team. • Supports the ongoing management projects on business partners. • Handling of business partners e.g. travel agents, airline & tour operators enquiries, liaising with departments to resolve queries within relevant timescales • Staff travel assistant. • Provide sales support functions to business travel and partnership sales team. • Supports the ongoing management projects on business partners. • Handling of business partners e.g. travel agents, airline & tour operators enquiries, liaising with departments to resolve queries within relevant timescales • Staff travel assistant.



Career Directions ltd seconded to Jambojet Ltd

• Nairobi

• Business Partner Support Executive

  • Mar 2014 - May 2016

  • Handling of business partners e.g. travel agents, airline & tour operators inquiries, liaising with departments to resolve queries within relevant timescales • Responsible for answering phone, booking ticket for direct customer or agents. • Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation of airline tickets, booking / reservation. • Handling of business partners e.g. travel agents, airline & tour operators inquiries, liaising with departments to resolve queries within relevant timescales • Responsible for answering phone, booking ticket for direct customer or agents. • Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation of airline tickets, booking / reservation.



NELLION SAFARIS

• NAIROBI

• TOUR CONSULTANT/ EVENT ORGANISER

  • Aug 2012 - Jan 2014

  • Inform customers on the correct travel options to meet their needs and desires. • Maximize sales and revenues by booking holidays, arranging quotes and providing professional, friendly, customer service. • Dealing with a wide variety of people face to face, by telephone and email, these include customers, hotels, other agents, tour operators and airlines. • Inform customers on the correct travel options to meet their needs and desires. • Maximize sales and revenues by booking holidays, arranging quotes and providing professional, friendly, customer service. • Dealing with a wide variety of people face to face, by telephone and email, these include customers, hotels, other agents, tour operators and airlines.



Jetlink Express Limited

• Kenya
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • May 2007 - Jun 2012

  • Dealing with passenger enquiries about flight departures and arrivals. • Checking passengers in giving seat numbers. • Providing boarding passes and luggage labels. • Advising passengers about luggage restrictions weighing baggage and collecting any excess weight charges. • Taking care of people with special needs, and unaccompanied children. • Calming and reassuring nervous passengers. • Help passengers through immigration and customs, or escort passengers who have night flight connections Show less