Experience

The Percy Hedley Foundation

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Receptionist/Administrator

  • Jul 2014 - Present

  Forest Hall • Maintain a security conscious environment following safe practice and procedures • Provide a full reception service including receiving and greeting visitors by telephone or in person to Able2 Forest Hall site with respect, dignity and courtesy. • Ensure all visitors are signed in and out of the building and are issued with the relevant identification tags. • Receive incoming telephone calls for Able2 Forest Hall site and direct them to the appropriate department or member of… Show more • Maintain a security conscious environment following safe practice and procedures • Provide a full reception service including receiving and greeting visitors by telephone or in person to Able2 Forest Hall site with respect, dignity and courtesy. • Ensure all visitors are signed in and out of the building and are issued with the relevant identification tags. • Receive incoming telephone calls for Able2 Forest Hall site and direct them to the appropriate department or member of staff. • Ensure all information is recorded accurately and communicated appropriately. • Carry out administration duties by providing a typing service to include letters, reports, memos • Check deliveries against delivery notes when received and then pass to relevant department. • Manage the internal and external post system. • Book appointments/training into the service diary and notify the relevant manager. • Provide support for the transport arrangements for service users. • Participate in arrangements for supervision and annual performance development review. • Participate in arrangements for further training and professional development. • Keep up to date with changes or developments within your profession • Fully participate in the induction and training programme provided by Able2 Services. • Participate in administrative and organisational tasks relating to service users or staff, as required throughout the day. • Commitment to the safeguarding adults’ agenda. • Contribute to the professional development of other staff, including the induction of new staff. Hedleys Able2 Services operates in a demanding and often changing environment. I am always flexible, adaptable, and willing to face up to changing circumstances and new opportunities. Show less



Burnside College

• Exam Invigilator

  • May 2014 - Jul 2014

  Wallsend, Tyne & Wear Assisting with setting-up examination venues by laying out stationery, equipment and examination papers in accordance with strict procedures; Assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues; Offering advice and guidance to unregistered candidates without allocated seats; Ensuring that candidates do not talk once inside examination venues; Invigilating during… Show more Assisting with setting-up examination venues by laying out stationery, equipment and examination papers in accordance with strict procedures; Assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues; Offering advice and guidance to unregistered candidates without allocated seats; Ensuring that candidates do not talk once inside examination venues; Invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures; Checking attendance during examinations; Recording details of late arrivals and early leavers and collecting scripts from early leavers; Escorting candidates from venues during the examinations as required, and supervising candidates whilst outside examination venues; Collecting and collating scripts at the end of the examination in accordance with strict procedures; Assisting with the preparation of script envelopes; Supervising candidates leaving examination venues, ensuring that candidates do not remove equipment or stationery from the venue without authorisation and ensuring that candidates leave venues in an orderly and quiet manner. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Service Executive

  • Aug 2012 - May 2014

  Newcastle upon Tyne Continuously delivering an efficient and professional service through inbound and outbound calls. • Delivering a world-class client experience • Managing a workload of client contacts, while adhering to strict regulatory policies and guidelines • Working in a fast-paced and demanding environment, targeted on delivering exceptional call quality

• PA/Administrator

  • Jul 1981 - Mar 2014

  Newcastle upon Tyne NVQ Level 2 in Customer Service. NVQ Level 2 in IT. Contributed to successfully achieving No 1 overall for Servicing Centre satisfaction (Charterhouse Survey) by delivering exceptionally high quality of service to customers. Part of the Colleague Engagement & Citizenship Focus Group which organised, arranged and encouraged the team to attend and participate in corporate-wide engagement, charity and community events. Throughout my career I have been commended on my ability to work in… Show more NVQ Level 2 in Customer Service. NVQ Level 2 in IT. Contributed to successfully achieving No 1 overall for Servicing Centre satisfaction (Charterhouse Survey) by delivering exceptionally high quality of service to customers. Part of the Colleague Engagement & Citizenship Focus Group which organised, arranged and encouraged the team to attend and participate in corporate-wide engagement, charity and community events. Throughout my career I have been commended on my ability to work in a team environment. My well developed communication skills have enabled me to contribute to team success. Over thirty years finance/banking experience within a customer focussed role. Highly experienced in PA & Admin roles within Barclays Bank, where I provided support to the Area Corporate Director and the Head of Client Services. This involved Diary Management, dealing with in-coming and out-going post and using own initiative in Executives absence. Operational knowledge of Finance & Banking Sector Excellent customer and stakeholder relationship skills with internal and external clients through face to face, telephone and email communications.