Experience

Haberdashers'​ Aske's School for Girls
• PA to Head of Junior School & SLT

  • Sep 2021 - Present


St Margaret's School, Bushey

• United Kingdom
• Primary/Secondary Education
• 1 - 100 Employee

• Bursars PA/HR Administrator

  • Jun 2017 - Aug 2021

  Providing a high standard of executive PA and administrative support to the Bursar, including coordination of the transport service. Working closely with the HR Manager, to provide comprehensive HR administration support across the School and for St Margaret’s Enterprises. Executive support to the Bursar: • Organise and maintain the Bursar’s diary, arranging and preparing for meetings • Provide general secretarial and administrative support, including screening telephone calls and dealing with enquiries and correspondence • Act as the first point of contact with staff, pupils, parents, contractors and any other visitors to the Bursar • Develop and maintain filing and bring forward systems • Service and administer meetings, including assisting with the production and distribution of documents, reports and minutes, managing room bookings and ensuring refreshments are organised • Attend meetings and take minutes as necessary • Manage the distribution of event forms • Arrange group travel requirements (e.g. trips and visits) • Manage the daily pupil coach service to and from school • Provide the Finance Manager with coach billing information Human Resources administration: • Coordinate and administer the recruitment process for all staff, including advertisement placement, organising interviews and dealing with queries from applicants • Process and record all pre-employment checks, including DBS disclosures. • Maintain the staff central database, all personal files, and other HR filing, ensuring all records are accurate and up-to-date • Assist in the preparation and issuing of offer letters and contracts, administer variations to individual terms and conditions, and process leavers. • Administer support staff appraisals, annual and sick leave records, providing information to staff and managers • Work with the HR Manager to develop effective HR administrative systems, suggesting ideas to improve the support service



Mothercare

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• International Team Assistant

  • Oct 2015 - Nov 2016

  Team Administrator – International Ensure all scheduled franchise meetings throughout the year are organised to the finest detail. Supporting a team of 58 colleagues, booking meeting rooms, assisting with domestic and overseas travel, managing departmental holidays and absences and general housekeeping. • Managing and co-ordinating onsite and offsite franchise meetings covering Clothing, Home & Travel and Early Learning Centre • Research and visit potential meeting venues, hotels and restaurants • Supporting the Executive Assistant to the two Managing Directors of International • Liaising with international franchise partners • Communicating clear instructions to logistics, video photographer, venues, catering, staging company, transport etc. • Raising, recording, receipting and managing all International purchase orders • Organising relevant documentation for visas/passports for team travel arrangements using online system via CIBT • Assisting International team with Ad-hoc events, marketing, brand conferences, franchise training etc. • Maintaining meeting rooms, keeping manual records of team holidays and absences, discount cards and other administrative duties. • Involved with planning and co-ordinating staff Christmas lunch and party



DBD Distribution Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Service Support Supervisor

  • Apr 2014 - Sep 2015

  April 2015 – September 2015 Service Support Supervisor Day-to-day management of a team of two Service Support Administrators • Supporting, training, mentoring and coaching the team to achieve departmental targets and individual quarterly KPI’S • Sourcing and recruitment of new team members • Analysing and processing installation paperwork, within agreed deadlines, to ensure financial targets are met • Liaising with internal departments and sub-contractors to resolve queries • Raising and managing subcontractor orders • Reviewing and processing Installer manifests to ensure accurate payment • Managing contra-charge claims through from query to completion • Managing the company Spares function (see below) April 2014 – Present Spares Executive Joined a newly created department to adapt, improve and implement new processes and procedures. Achievements: • Given full responsibility for the department after one month • Quickly mastered a number of manufacturers spare parts and accessory catalogues • Organised inventory, stock takes and implemented new warehouse processes • Wrote the department ‘Best Practice Document’ • Implementing new spares process to various departments • Turned Spares department from negative month on month performance to profit within 9 month period Daily responsibilities: • Investigating requests for spare parts to ensure correct item is quoted and ordered • Managing orders to ensure profit is achieved • Negotiating with manufactures for Free Of Charge part requests • Managing newly appointed courier • Obtaining Proof Of Delivery notes from courier website • Ensuring installation job reports are actioned daily • Warehouse duties including booking in stock, picking, packing and despatching



TOSHIBA TEC EUROPE

• Germany
• IT Services and IT Consulting
• 200 - 300 Employee

• Sales Administrator

  • Jun 2010 - Dec 2013

  ​ Working as part of a busy Sales Administration department. • Processing sales orders from emails, faxes and post to deadlines • Sending email order acknowledgments, ETA’s, amendment requests to clients • Customer service • Generating invoices • Responding to sales enquiries, providing product, stock and pricing information • Accurately updating Purchase Orders and client information on in-house database • Liasing with internal and external departments: purchasing, warehouses, couriers • Other duties: covering reception calls, filing, adhoc support for other departments and sending invoices via post



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Project Service Delivery Manager

  • Aug 2006 - Apr 2009

  Project Service Delivery Manager​ Temporary Assignment (Kelly Service Ltd - Hemel Hempstead) ​ Working on the BT Thomson Reuters MPLS Keystone Project Delivery team. • Managing end-to-end service delivery to clients on international contract • Delegating orders evenly within the team • Processing orders using internal and external systems for circuits and hardware • Liasing with suppliers, engineers, Thomson Reuters and end users to ensure smooth implementation of services • Maintaining internal system updates on individual orders • Organising and scheduling work to complete on time and ensure each customer special requirements are met • Managing installation conference calls between technical engineers, on-site engineer and end user • Co-ordinating and resolving issues in a timely manner • Participating in internal system testing and process writing • Managing 25 to 40 orders at a time • Ability to prioritise work in a fast paced environment



Kelly Services

• Mexico
• 200 - 300 Employee

• Assistant Temporary Consultant

  • May 2004 - Aug 2006

  Fully supported the commercial temporary consultant with a busy desk. • Managing and liasing with candidates and clients • Administration support - correspondence with candidates - obtaining references • Inputting data onto TOMASS • Deputised and managed Temporary desk when required • Interviewing candidates • Matching skill sets of candidates to assignments • Accompanying Temporary Consultant to on-site visits • Advertising - window cards, ‘A’ board posters, placing advertisements on Job Centre, design and distribution of leaflets, online free recruitment websites • Other duties: payroll, candidate holiday requests, expenses, reception cover, meeting and greeting, incoming and outgoing post, ordering office supplies, filing



Ashfield Personnel

• Assistant Temporary Consultant / Branch Administrator

  • Feb 2001 - May 2004

  August 2001 – May 2004​ Ashfield Personnel Ltd - Hemel Hempstead Assistant Temporary Consultant​ Assisted both temporary consultants on the commercial and catering desk. • Interviewing candidates • Dealing with bookings • Liasing with clients and candidates • Negotiating pay and charge rates • Marketing • Cold calling • Dealing with correspondences • Accurately updating files and databases • Covering desks when consultants were absent • Payroll, holiday pay for temporary workers, general administration, reception cover and ordering stationary February 2001 – August 2001​ Ashfield Personnel & Management Ltd - Hemel Hempstead Branch Administrator​ As Branch Administrator I dealt with all aspects of administration for a team of four recruitment consultants in the office. • Answering telephone calls • Advertising • Typing correspondences • Filing and covering reception • Payroll, processing timesheets


Dixons
• Netherlands
• Retail
• 100 - 200 Employee
• After Sales Customer Service Advisor

  • Oct 2000 - Feb 2001