Susan Long

Chief People Officer at The Supply Room
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Contact Information
us****@****om
(386) 825-5501
Location
Richmond, Virginia, US

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Experience

    • United States
    • Retail Office Equipment
    • 1 - 100 Employee
    • Chief People Officer
      • Jul 2020 - Present

    • United States
    • Wholesale
    • 700 & Above Employee
    • Director of Human Resources
      • Oct 2017 - Jul 2020

      In partnership with Corporate Regional VP of Human Resource and Virginia House President, organize delivery of Human Resources and Learning and Development activities and services. Implements overall Human Resource Policies to ensure efficient and cost effectiveness. Serves as a consultant to Leadership on all HR and L&D related activities and delivers value added services to leadership and associates that reflect the business objectives of the organization.Contribute to the business… In partnership with Corporate Regional VP of Human Resource and Virginia House President, organize delivery of Human Resources and Learning and Development activities and services. Implements overall Human Resource Policies to ensure efficient and cost effectiveness. Serves as a consultant to Leadership on all HR and L&D related activities and delivers value added services to leadership and associates that reflect the business objectives of the organization.Contribute to the business strategy by assisting the management team to identify, prioritize and build organizational capabilities, behaviors, structures and processes.Contribute to organizational effectiveness by participating in annual talent review process and assists in the development of on-going development plans. Show more Show less

    • United States
    • Dairy Product Manufacturing
    • 1 - 100 Employee
    • Senior Human Resource Leader
      • Aug 2013 - Sep 2017

      Participate on the leadership team which transitioned the closure of the Jackson Ice Cream manufacturing facility (115 team members) and the start up of the fully-automated new Kroger Mountain View Foods manufacturing facility (125 team members). Engage and motivate team members through focus group conversations and reflective listening. Sustain trusting relationships by supporting and encouraging open door communication with all team members. Involved in building high performance work systems… Participate on the leadership team which transitioned the closure of the Jackson Ice Cream manufacturing facility (115 team members) and the start up of the fully-automated new Kroger Mountain View Foods manufacturing facility (125 team members). Engage and motivate team members through focus group conversations and reflective listening. Sustain trusting relationships by supporting and encouraging open door communication with all team members. Involved in building high performance work systems and the team process. Assist with team member scheduling, financial planning for labor budgets, maintaining budgeting of employee welfare spending, finding and scheduling development opportunities for all levels of associates, and ensuring employees are educated and up-to-date on health benefits and 401K initiatives. Show more Show less

    • Human Resources Manager
      • Aug 2013 - Mar 2014

    • Human Resource Manager
      • Oct 2011 - Oct 2013

      •Responsible in administering policies, procedures, regulations and contracts. •Responsible for providing service and advice to employees regarding personnel policies, procedures, practices and activities.•Responsible for understanding and administering all employee benefits, i.e. Deferred vacations, tuition reimbursement, EAP, retirement, 401K, Stock exchange, stock options, and vacations.•Expected to take part in community service promotions, i.e. United Way, Kroger… •Responsible in administering policies, procedures, regulations and contracts. •Responsible for providing service and advice to employees regarding personnel policies, procedures, practices and activities.•Responsible for understanding and administering all employee benefits, i.e. Deferred vacations, tuition reimbursement, EAP, retirement, 401K, Stock exchange, stock options, and vacations.•Expected to take part in community service promotions, i.e. United Way, Kroger Foundation.•Responsible for developing, administering and auditing the plant management compensation plan, non union compensation plan and union compensation plan.•Responsible for management and ASP upgrades and performance evaluations•Coordinate special pay issues and bulk increases with the regional payroll office.* Successor Planning & Development of managers•Responsible for all management recruiting•Responsible for all employee relations, i.e. employee advocate, open door consultant, reward and recognition program, employee newsletters, employee handbooks and employee surveys•Responsible for the HRIS to include KERMIT and KRONOS•Responsible for all labor relations; i.e. contract interpretation, grievance and arbitration procedures, contract negotiations, union organization campaigns, liaison for case litigation, agency complaints, employee discipline, layoffs and restructuring.•Diversity data tracking•Unicru – hiring process•Coordination of training and development workshops•Timely performance reviews•Responsible for reporting the following; period HR diary notes, period safety reporting, diversity numbers and all incident information.•Responsible for all Safety; Regulatory Compliance; BAPP Safety; Worker’s Compensation; Safety Training Records•Attend applicable sessions on FMLA, Labor, Union Free, professional skills•Work shifts as scheduled or needed.•Help with managing the SQF process Show more Show less

    • Human Resources Assistant Manager
      • Nov 2010 - Oct 2011

      Involved in recruiting, interviewing, and hiring management and hourly employees and post open positions on Career Builder. Review and request for Headcount. Track management and hourly performance (Performance Excellence Discussion) reviews and ensure all reviews are completed on time. Track safety and reliability goals for all hourly employees. Participate in physical and administration safety audits (Regulatory Compliance) as well as Safety Key Element Assessments. Investigate and respond to… Involved in recruiting, interviewing, and hiring management and hourly employees and post open positions on Career Builder. Review and request for Headcount. Track management and hourly performance (Performance Excellence Discussion) reviews and ensure all reviews are completed on time. Track safety and reliability goals for all hourly employees. Participate in physical and administration safety audits (Regulatory Compliance) as well as Safety Key Element Assessments. Investigate and respond to all issues and concerns brought up by employees and conduct disciplinary proceedings as necessary. Participate in union negotiations. Coach and support HR staff members in the training program and attend CTP meetings. Evaluate participation in FMLA and document compliance.Conducted an audit on employees hired during the previous year to assure all background checks met qualificationsCreated a "goal completion form" for tracking safety and reliability goals achieved by all hourly employeesProduced a recap binder for an entire union negotiation processLead the Cultural Council Team in creating State Avenue's 'Associate Action Plan' for 2011Revamped State Avenue's Accident Reporting ProceduresImproved Regulatory Safety Compliance from a "Good" rating to a "Superior" rating in 4 months; scored a superior rating at last Internal Safety Audit in early JuneContributed to the organization of 'Kid's Christmas' and opening a Company StoreContributed to and participated in State Avenue's annual "Safety Day"Conducted a Diversity training; "Different Like You" Show more Show less

    • Human Resources
      • Jun 2009 - Nov 2010

      Career Training Program Conducted Human Resources Home Team meetings and quarterly Supervisor Huddles. Assisted in retirement estimates. Prepared and administered Pontiac Foods quarterly newsletter. Participated in the Cultural Council, Sustainability Team and Fun/Education Committee. Organized Pontiac's annual holiday party, company picnic, Breast Cancer and American Heart Association fundraisers. Completed CTP Training ManualPresented the annual safety training… Career Training Program Conducted Human Resources Home Team meetings and quarterly Supervisor Huddles. Assisted in retirement estimates. Prepared and administered Pontiac Foods quarterly newsletter. Participated in the Cultural Council, Sustainability Team and Fun/Education Committee. Organized Pontiac's annual holiday party, company picnic, Breast Cancer and American Heart Association fundraisers. Completed CTP Training ManualPresented the annual safety training, harassment training, benefits, open enrollment, FMLA and the roll-out of the new attendance policyParticipated in the Accident Review Committee to analyze the root cause of accidents/incidentsParticipates in the Safety Key Element Assessment;Proficient in Business Objects and Kermit; Human Resource Information System Show more Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • IS&S Human Resource Intern
      • Dec 2008 - Jun 2009

      Revised Human Resource documents to include company information, process changes and communications directed by the leadership team. Analyzed compensation surveys and presented data to the compensation manager.Prepared succession planning documents which identified high performers, high potential and actionable associates and included organizational charts Supported the implementation of an IS&S pilot mentoring programCollaborated with Kroger General Office Learning Services… Revised Human Resource documents to include company information, process changes and communications directed by the leadership team. Analyzed compensation surveys and presented data to the compensation manager.Prepared succession planning documents which identified high performers, high potential and actionable associates and included organizational charts Supported the implementation of an IS&S pilot mentoring programCollaborated with Kroger General Office Learning Services to develop an electronic library of condensed book summariesAnalyzed pharmacy compensation market data pricing and compiled division store pharmacist practices to create a compensation standard throughout the Kroger enterprise Show more Show less

    • Paralegal
      • May 2008 - Dec 2008

      Attended and analyzed federal and state cases and summarized court proceedings. Created summaries of phone and interview statements. Delivered input on in-process court cases.

Education

  • Xavier University
    -
  • Ursuline Academy
    -

Community

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