Director of Operations and Experience Management

• Mar 2022 - Present

Director Of Operations

• Oct 2021 - Mar 2022

Corporate Project Manager at Discover Live

• Sep 2019 - Oct 2021

Discover Live is an innovative, recreational activity provider that offers REAL-TIME “travel” experiences to senior living community residents, through the latest HD live video streaming technology. Our professional tour guides are located throughout the world, and our technology set-up is remote, simple and trouble free.www.discover.live / Email: hello@discover.live / #discoverlive

Project Manager

• Jan 2019 - Sep 2019

Entrepreneur, Business Management Leader

• 2004 - Present

New business set up, investments and economics. Business management, development and all liscensing. Maintain cost control & analysis as well as backend operations. Manage personnel recruiting, training, safety & team building New business set up, investments and economics. Business management, development and all liscensing. Maintain cost control & analysis as well as backend operations. Manage personnel recruiting, training, safety & team building

Internship

• 2013 - 2013

Internship sponsored by Florida Power & Light in cooperation with Indian River State College Internship sponsored by Florida Power & Light in cooperation with Indian River State College

Marketing and Recruiting Manger

• 2004 - 2004

*building was destroyed by Hurricanes Frances and Jeanne, Fall, 2004 Generate new business and manage sales development Develop and maintain all advertising and enroll all new students Generate all leads for future student job placement *building was destroyed by Hurricanes Frances and Jeanne, Fall, 2004 Generate new business and manage sales development Develop and maintain all advertising and enroll all new students Generate all leads for future student job placement

Business Consultant

• 2002 - 2003

One member of a three-person start-up company Responsible for every customer contact point, ensuring it is intuitive, simple and clear Self-starter, intrinsically motivated, delivered independent thought with complimentary skills One member of a three-person start-up company Responsible for every customer contact point, ensuring it is intuitive, simple and clear Self-starter, intrinsically motivated, delivered independent thought with complimentary skills

Customer Service Manager

• 1998 - 2001

Retained to stay on through a personal move to Florida (2001) Developed and managed relationships with vendors, suppliers, medical clients and sales staff Introduced training programs to enhance employee performance and build a motivated workforce Delivered presentations to management, sales team, executives and partners. Retained to stay on through a personal move to Florida (2001) Developed and managed relationships with vendors, suppliers, medical clients and sales staff Introduced training programs to enhance employee performance and build a motivated workforce Delivered presentations to management, sales team, executives and partners.

Customer Service Manager

• 1989 - 1998

(Advanced through increasing responsibility, leading to management roles with ultimate oversight of the Customer Service division) Customer Service Manager (1995-1998) Managed the Academic Customer Service division of 52 people Elevated customer-satisfaction index from 83% to 92% within one year; ensured the swift resolution of customer issues while complying with company policy Troubleshoot and solve all extraordinary service situations Create action logs, scripts and procedures to improve service. Account Manager Managed 4 key academic accounts with a volume in excess of $80 million Account Coordinator Managed 20+ accounts with a volume up to $1 million each -responsible for sales and relationships Account Representative Utilized the internet and .edu years before it was widely accepted Managed smaller level accounts Payroll Coordinator Maintained strict confidentiality Processed payroll for 500+ employee company Show less