Experience

Hibbert

• Advertising Services
• 200 - 300 Employee

• Technical Specialist

  • May 2009 - Present

  Responsible for sanofi-aventis consumer brands such as Nasacort, Xyzal, Lovenox, Hyalgan, Taxotere, Sculptra and LantusManaged lead technical specialist for sanofi-aventis professional brands such as Plavix, Lovenox, and Xyzal Conducted Internal weekly brand meetingProcessed daily ongoing fulfillment record for over 50,000 recipients Processed weekly and bi-weekly rebate offer programs Coordinated laser design letter set ups per the client's request Monitored sanofi-aventis allergy line data feeds Provided monthly billing reports to internal sales department Monitored daily file exports Created address blocks on laser letters and outside envelopes Attended weekly PRM calls with brand team Assisted with inventory management Created and analyzed project timelines to meet the needs of the clientManaged and quality checked daily output for brand team Provided monthly executive summaries to brand team and internal salesMonitored Project Change Requests Created live agent and IVR scripts for call center Created test plans for interactive voice response, data entry programs and live agent file exports Manually created confirmation files of daily output for companies Database Vendor Designed inkjet files into a specific byte layout Managed teams weekly delinquent report Assigned project priorities with the appropriate production areas Created documentation on daily tasks and processing standardizationProduced regulatory approved samples for the client Show less

• Technical Specialist

  • May 2008 - Present

• Account Service Representative

  • May 2008 - Present

  Conducted daily analysis of confidential Verizon Wireless customer contracts Reproduced customer contracts upon client's requestCross trained in Inventory Management Processed daily fulfillment orders Interacted with account management, account coordinators, inventory managers and production staff regarding job specifications, job status and estimatesImplemented testing and validation for client Nova Quest Assisted with the release of the NFL Hall of Fame Game Preseason Program Monitored progress for all active jobs; kept clients, account managers and team members informed of status and developmentsMaintained daily shipping manifest files (Kewill's Clippership) Provided weekly and daily status updates to team management and senior staffCreated and maintained daily and seasonal jobs for accounts such as Osram Sylvania, Cubist Pharmaceuticals and sanofi aventis Attended team, account and production meetings Maintained daily communication with clients Show less



Kohl's Department Store

• Assistant Sales Floor Supervisor/Customer Service Associate

  • Nov 2005 - Present

  Manage sales floor models and layouts Coordinate appearance of the product for customers Manage daily, weekly, and seasonal sales "plano grams" (sales floor plans) according to company policies Execute the launch and appearance of popular clothing line Vera Wang Initiate daily, weekly, and monthly ad-set prices Manage sales floor models and layouts Coordinate appearance of the product for customers Manage daily, weekly, and seasonal sales "plano grams" (sales floor plans) according to company policies Execute the launch and appearance of popular clothing line Vera Wang Initiate daily, weekly, and monthly ad-set prices



Staples Inc

• Merchandiser/Copy Center Associate

  • Feb 2003 - Apr 2009

  design of business cards for local businesses Coordinate presentations for local companies Collaborate 'hands-on' materials with co-workers on confidential information for local law firms Coordinate brochures and handouts for local non-profit organizations Implement training for new employees Manage the development of file and website printing through the company website Administer the cash office for daily banking deposit design of business cards for local businesses Coordinate presentations for local companies Collaborate 'hands-on' materials with co-workers on confidential information for local law firms Coordinate brochures and handouts for local non-profit organizations Implement training for new employees Manage the development of file and website printing through the company website Administer the cash office for daily banking deposit