Experience

Gravity Solutions Ltd

• Kenya
• Software Development
• 1 - 100 Employee

• Software Support Consultant

  • Nov 2017 - Present

  Responsible for handling Sage payroll & HR consulting. This includes understanding the client’s business requirements, designing systems, software configuration, creation of customized reports and continuous self improvement. In addition, I train new software users, manage projects and implement systems, carry out module implementations and offer support services like VIP email and telephone support. Tasks: Payroll Consulting System and Project Management Software User Training Module Implementation Technical Support (Telephone & Email Administration) • Supports sales team with product demos. • Responsible for managing multiple customers across geographies. Show less



Maarifa Solutions

• Kenya
• Software Development
• 1 - 100 Employee

• Technical Support Consultant

  • Oct 2014 - Oct 2017

  -Implement and support roll out of software applications. -Install payroll software’s at client sites and configure as per clients requirements -Educate clients on the best practices in deployment and implementation of our software. -Test software updates before release to clients -Provide Tier 1 and Tier 2 Support to end users and administrators over the telephone, by email and remote support tools. -Customer Service -Project Management -Implement and support roll out of software applications. -Install payroll software’s at client sites and configure as per clients requirements -Educate clients on the best practices in deployment and implementation of our software. -Test software updates before release to clients -Provide Tier 1 and Tier 2 Support to end users and administrators over the telephone, by email and remote support tools. -Customer Service -Project Management



Mukurweini Pharmaceuticals Ltd

• Nyeri

• IT & Accounts Consultant

  • Jul 2013 - Sep 2014

   Product delivery to clients  Purchase of products  Licence registration on Pharmacy and Poisons Board  Sales, Cashier & Dispensing drugs  Implementation of QuickBooks software.  Posting invoices and cashbook entries  Handling of incoming and outgoing calls  Customer Service  Product delivery to clients  Purchase of products  Licence registration on Pharmacy and Poisons Board  Sales, Cashier & Dispensing drugs  Implementation of QuickBooks software.  Posting invoices and cashbook entries  Handling of incoming and outgoing calls  Customer Service



HighChem Group of Companies

• Kenya
• Chemical Manufacturing
• 1 - 100 Employee

• IT & Accounts Intern

  • May 2013 - Jul 2013

   Client support and hardware maintenance  Posting invoices, payments, journals and cashbook entries  System troubleshooting and configurations  Installing of software and operating system  Network connection and troubleshooting  Email updating and configuration  Client support and hardware maintenance  Posting invoices, payments, journals and cashbook entries  System troubleshooting and configurations  Installing of software and operating system  Network connection and troubleshooting  Email updating and configuration