Susan Kempter
Director of Account Management at Corporate Synergies- Claim this Profile
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Bio
Credentials
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Life, Accident, Health or Sickness
Producer LicenseJan, 2012- Nov, 2024
Experience
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Corporate Synergies
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United States
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Insurance
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200 - 300 Employee
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Director of Account Management
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Oct 2013 - Present
Corporate Synergies Group LLC (CSG) is a full-service employee benefits broker and consultant and the fourth largest U.S. benefits specialist as ranked by Business Insurance. In addition to delivering customized benefit solutions that control costs and ease administrative burdens, it supplies employers with forward-looking insights that help them reshape their benefits strategies and better prepare for the constant evolution of the healthcare landscape. CSG is recognized for its skill in simplifying the benefits process for employers and their employees and for proactive, personal service. Corporate Synergies was ranked among the top “Best Places to Work” by the Philadelphia Business Journal for five consecutive years, and it was inducted into the Hall of Fame in 2009. Its employees’ dynamic chemistry inspires creativity and a passionate exchange of ideas, fueling a corporate culture that has earned it an industry reputation as an innovative and strategic business partner. The Director of Account Management is a senior level client-facing position, with a proven ability to manage a book of business, drive net book growth and the ability to lead teams of Account Management resources across a book of business. Essential Functions Include: • Responsible for overall CSG Delivery • Accountable for day-to-day leadership • Accountable for Strategic Account Plans • Accountable for Relationship Development • Accountable for Renewal strategy • Consulted on referrals • Informed on day-to-day servicing • Informed on Wellness coordination • Informed on Client Solutions Implementation • Informed on Internal Record Keeping Show less
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Marsh McLennan Agency
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United States
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Insurance
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700 & Above Employee
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Strategic Account Manager
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Aug 2010 - Dec 2012
• Consistently ensured 100% complete and total client satisfaction • Managed a large, complex, functionally diverse and globally dispersed client partnership • Maintained strong relationships within client organizations at the decision maker and end-user levels; present a consistent Trion image to those clients; build high levels of client satisfaction; execute proper client agreements • Developed, implemented and managed project plans in conjunction with the client • Prepared and conduct quarterly strategic account planning meetings and annual executive summits • Measured and monitored integrated Medical, Prescription Drug and Disability to identify and control cost drivers through the implementation of corporate wellness and disease management programs. • Articulatde needs and desires of the client and translated into actionable plans for the assigned Client Service team members • Initiated and promoted continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and executed implementation • Developed and executed account plans for assigned accounts to ensure retention • Continuously identified and captured new sources of revenue within assigned accounts • Developed and negotiated contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities • Partnered with a team of resources dedicated to the assigned accounts – potential team members included underwriting, client service, voluntary benefits, benefits administration and administrative resources • Provided clear communications so that the account team maintained a thorough understanding of the client’s challenges, issues, expectations and goals Show less
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Aetna, a CVS Health Company
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Account Executive
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Aug 2008 - Jul 2010
• Managed an account team of 8 to 10 members responsible for implementing and deploying customer service and account management requirements in a manner that ensured relationship retention and customer satisfaction • Accountable for strategic oversight of the account team which encompassed renewal activity, plan & program recommendations, utilization and financial analysis, and maintaining a strong relationship/partnership with the customer’s key decision makers • Oversaw a book of business of 13 National Account customers, 8 of which are large hospital systems headquartered in the Delaware Valley • Responsible for identifying and cultivating new business opportunities within each customer • Accountable for renewing and retaining a profitable book of business • Conducted detail analysis of customer’s claims and utilization data to identify primary cost drivers and provide strategic solutions to achieve cost savings • Evaluated customer’s claims and utilization data to identify the top Medical Diagnostic Categories (MDC) from both a volume and unit cost perspective and recommended disease management programs to help better manage these chronic conditions • Developed short-term and long-term wellness strategies for customers that connected health and wellness and supported the organization’s culture • Created member engagement strategies that helped individuals understand their current health status, identify opportunities for them to achieve optimal health, and provide tools and resources to help them achieve realistic health goals Show less
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Commerce Insurance
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Insurance
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100 - 200 Employee
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Senior Consultant, Private Sector Practice
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Mar 1998 - Aug 2008
• Developed short-term and long-term strategies for clients’ benefit programs that achieve their overall budget targets while achieving their business goals and objectives • Provided monthly financial reports for clients measuring their monthly financial costs relative to administrative expenses and claim activity • Conducted detail analysis of client’s claims and utilization data to identify their primary cost drivers and to recommend program changes to achieve cost savings to meet financial goals • Created opportunities to introduce other employee benefit programs (i.e. medical, dental, life, disability, voluntary benefits) and services that will enhance the client’s existing benefits portfolio as well as generate additional revenue for the firm • Evaluated the market place for vendor alternatives to ensure both cost effective and comprehensive programs for the client • Performed in-depth comprehensive vendor analysis including network discounts, network access and network disruption • Assisted with the development of comprehensive communication campaigns to deliver key messages regarding client’s benefit strategy • Responsible for contract review and negotiations not limited to Administrative Services Agreements, Stop Loss Contracts, Summary Plan Descriptions, Plan Documents and general contract language • Mentored a staff of three team members responsible for providing the day-to-day servicing of the clients by expanding their product and industry knowledge and enhancing their relationship skills with the vendor and client Show less
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Education
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1990 - 1994
Penn State University
Health Policy Administration, Health & Human Development -
1988 - 1990
Culver Academies
High School, High School Diploma
Community
