Experience

Clemson Eye

• United States
• Medical Practices
• 1 - 100 Employee

• Regional Patient Education Manager

  • Mar 2021 - Present

  Implementing new processes to achieve higher quality and sales for our Lasik teamDeveloping new documents and consents for our surgeons and created processes for our patient education team to achieve faster turn around time for patients to be scheduled for surgeriesMaintaining high percentages for conversions in surgery to upgraded lenses and elective procedures throughout all locationsResearching KPI reports to continue growth of surgery numbers and conversionsWorking daily in Word, Excel, Adobe creating documents, spreadsheets and fillable forms for our patient education team

• Lead Patient Education Specialist

  • Jan 2018 - Mar 2021

  Educated patients on insurance, including deductibles and out of pockets costsAssessed individual patient recommendations for products and services given by the provider to help patients make an informed decision about options for surgeryReceived and submitted customer payments to further reduce open account balancesImproved quality processes within our nine clinic locations for increased efficiency and effectiveness.Managed escalated patient complaints while keeping with company policyLiaison for all co-managing practices to create a seamless transfer of care for the patient and OptometristsLiaison for all surgery centers regarding patient charts, payments, complaints, doctor scheduling, patient scheduling, etcRetrieved pre-certifications and discussed benefits with surgery patientsCoordinated with representatives requesting to provide Clemson Eye providers with products such as surgery drops, goniotomy devices, premium lens implants, etcLead trainer of front staff, financial counselors, and surgery coordinators in the integration process of new Ophthalmic clinics that merged with our growing companyDeveloped detailed training manuals for ophthalmic groups and new financial counselorsExtensive experience in sales with advanced lens technology, Dry Eye procedures, oculoplastic/cosmetic procedures, refractive surgeries, etcKey trainer in Phreesia and Nextgen when integrating new ophthalmic groups that merged with our company

• Customer Service Specialist

  • Jul 2016 - Jan 2018

  Checking in/out patients in the Lasik departmentCollecting balances, checking insurance (vision and medical), confirming appointmentsRetrieving pre-certification and going over benefits with patients having surgerySold Obagi and other skin products and promoted and sold cosmetic procedures



The Center for Dermatology

• United States
• Medical Practices
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2015 - Jul 2016

  Answered phone, scheduled appointments, and assisted in medical billingSold Ponce’, Obagi, Neocutis, Glominerals, and other skin productsPromoted and sold cosmetic procedures Answered phone, scheduled appointments, and assisted in medical billingSold Ponce’, Obagi, Neocutis, Glominerals, and other skin productsPromoted and sold cosmetic procedures