Experience

St Vincent's Private Hospital Brisbane

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Administration Manager

  • May 2022 - Present

  Brisbane, Queensland, Australia



Panthera Foundation

• Panthera Foundation Manager

  • Oct 2019 - May 2022

  Brisbane, Australia • Develop, implement and monitor operational performance and communications plans • Develop and maintain strong, mutually beneficial relationships with Charity Partners; including develop criteria for charity partner selection and grant approvals aligned to Foundation constitution and agreed focus areas • Develop the volunteer program and manage its implementation with approved charity partners • Management of Panthera Foundation brand • Risk management, financial management… Show more • Develop, implement and monitor operational performance and communications plans • Develop and maintain strong, mutually beneficial relationships with Charity Partners; including develop criteria for charity partner selection and grant approvals aligned to Foundation constitution and agreed focus areas • Develop the volunteer program and manage its implementation with approved charity partners • Management of Panthera Foundation brand • Risk management, financial management, reporting and administration for the Foundation Show less



Panthera Finance

• Australia
• Financial Services
• 100 - 200 Employee

• Client Liaison Manager

  • Jan 2019 - Oct 2019

  • Manage stakeholder engagement across 30 clients • Monitor commitment and follow through of debt purchase and mercantile service contracts • High level stakeholder engagement to ensure delivery of contract and business targets • Working closely with all department leads to identify and implement value added customer data • Assessing and managing risk in line with organisation policies and values • Manage flow to provide effective client contract commitments can be… Show more • Manage stakeholder engagement across 30 clients • Monitor commitment and follow through of debt purchase and mercantile service contracts • High level stakeholder engagement to ensure delivery of contract and business targets • Working closely with all department leads to identify and implement value added customer data • Assessing and managing risk in line with organisation policies and values • Manage flow to provide effective client contract commitments can be met • Manage buyback process for all client portfolios • Contribute to the development of a client centric ethos across Panthera business

• Business Services Manager

  • Oct 2016 - Jan 2019

  Brisbane, Australia • Management of business units supporting both operational and corporate services, ensuring that team activities are planned and prioritised according to Panthera’s strategic objective, policies and procedures • Management of 12 staff within Administration, Human Resources, Mail Services and Insolvency teams across various office and city locations • Create strategic initiates of the business unit in line with Panthera’s strategic objective • Communicate the company’s purpose, core… Show more • Management of business units supporting both operational and corporate services, ensuring that team activities are planned and prioritised according to Panthera’s strategic objective, policies and procedures • Management of 12 staff within Administration, Human Resources, Mail Services and Insolvency teams across various office and city locations • Create strategic initiates of the business unit in line with Panthera’s strategic objective • Communicate the company’s purpose, core values and vision to the team • Coach and train team members to drive the right behaviours, including creating employee development plans and undertaking performance appraisals and reviews • Managing contracts and relationships with building managers, office suppliers and contractors ensuring quality satisfaction and cost effectiveness • Planning and co-ordinating staff functions



Cleanaway Waste Management

• Australia
• Environmental Services
• 700 & Above Employee

• Administration Manager

  • Jul 2013 - Sep 2016

  Brisbane, Australia * Responsible for the coordination of the administration team, directing workflow, financial reporting, data integrity, implementing administration processes and providing support in the achievement of business goals and objectives. * Evaluation of monthly financial budget and spending impact. * Successful delivery of large scale office relocation comprising of 130 persons, 35 trucks, 2x workshops and office design in a 6 months timeframe. * Key stakeholder in assessing the impacts of… Show more * Responsible for the coordination of the administration team, directing workflow, financial reporting, data integrity, implementing administration processes and providing support in the achievement of business goals and objectives. * Evaluation of monthly financial budget and spending impact. * Successful delivery of large scale office relocation comprising of 130 persons, 35 trucks, 2x workshops and office design in a 6 months timeframe. * Key stakeholder in assessing the impacts of business change and creating guidelines and procedures for efficient work flow practices. * Subject Matter Expert in VRP - operational customer database - achieving consistent processes and improved data quality across the 14 databases across the company.

• Office Coordinator

  • Jan 2009 - Jun 2013

  Brisbane, Australia * Monitor systems and processes to assess progress in achieving profit/productivity plans and targets * Manage and coordinate Human Resource functions and requirements * Provide direction to all staff re matters of business operations and procedures * Effectively communicate and coordinate requirements of stakeholders within the business * Coordinate internal and external training of all staff aligned with role requirements and company training plan * Provide standard and ad hoc… Show more * Monitor systems and processes to assess progress in achieving profit/productivity plans and targets * Manage and coordinate Human Resource functions and requirements * Provide direction to all staff re matters of business operations and procedures * Effectively communicate and coordinate requirements of stakeholders within the business * Coordinate internal and external training of all staff aligned with role requirements and company training plan * Provide standard and ad hoc management reports of business activities * Manage effective operation of IT and Telecommunication assets * Maintenance of accurate data records, according to business policies and quality assurance



Hindmarsh

• Australia
• Construction
• 100 - 200 Employee

• EA/Administration Manager

  • Sep 2008 - Nov 2008

  Brisbane, Australia Planning, organising and problem-solving to complete multiple deadline-driven projects efficiently and on time. Excellent communication skills successfully utilised in preparing reports and documents and liaising with senior staff members. Quality Assurance database management and Human Resources responsibilities



Quest Community News

• Media Production
• 1 - 100 Employee

• Executive Administrator

  • Oct 2007 - Sep 2008

  Brisbane, Australia Exceptional administrative support to the Executive team (x3) to facilitate the achievement of sales budgets in line with company business objectives Built strong interpersonal relationships across the management team to improve group communication and team cohesion



Colonial First State Property Management

• Human Resources Services
• 1 - 100 Employee

• Personal Assistant – Leasing & Shopping Centre Management Divisions

  • Mar 2006 - Sep 2007

  Brisbane, Australia



Connections Adventures

• Tour Coordinator

  • 2002 - 2005

  New Zealand and Australia * Managing relationships with vendors * Adapting to changing customer requirements * Assessing client/end user needs * Coping with Deadline pressure * Multitasking, Negotiation, Organisational skills