Susan Healy

Coach - W.P. Carey MBA Executive Connections at Arizona State University - W. P. Carey School of Business
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us****@****om
(386) 825-5501

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Experience

    • United States
    • Higher Education
    • 400 - 500 Employee
    • Coach - W.P. Carey MBA Executive Connections
      • Aug 2016 - Present

      Each senior executive is paired with multiple W.P. Carey Full Time MBA students, serving as a personal coach for the full two years of the program. Going into my second term, I provide guidance and knowledge rounding out their MBA experience, providing individualized development focused on critical leadership competencies: Influencing, Communicating Effectively, Emotional Intelligence, Conflict Management, and Decision Making. Each senior executive is paired with multiple W.P. Carey Full Time MBA students, serving as a personal coach for the full two years of the program. Going into my second term, I provide guidance and knowledge rounding out their MBA experience, providing individualized development focused on critical leadership competencies: Influencing, Communicating Effectively, Emotional Intelligence, Conflict Management, and Decision Making.

  • Resi-Dent Dental
    • Overland Park, KS
    • Vice President Sales and Marketing
      • 2012 - 2014

      Led 10 person sales and marketing team for small, entrepreneurial company providing insurance and dental health care to nursing home residents across six states. Developed and implemented customer satisfaction surveys resulting in 97% customer satisfaction ratings; rolled out Salesforce.com to outside and inside sales teams driving metrics and accountability; developed and introduced tiered insurance products based on customer needs, increasing billing revenue 33% in the first year of introduction; and revamped outside and inside sales structure and commissions that aligned pay with company process and behavior, creating a more aligned and motivated sales team, less churn and more confidence.

  • Belden Group
    • Fairway, KS
    • Freelance Consultant
      • 2008 - 2011

      Created and simplified marketing and communication materials for analytics company to help clients understand how to use analytics to drive growth; facilitated workshops for the US Army helping dispersed leadership create smoother transitions of returning soldiers from war. Created and simplified marketing and communication materials for analytics company to help clients understand how to use analytics to drive growth; facilitated workshops for the US Army helping dispersed leadership create smoother transitions of returning soldiers from war.

    • United Kingdom
    • Oil and Gas
    • 700 & Above Employee
    • Marketing Director, Southern Europe Retail
      • 2003 - 2006

      Led all marketing aspects of $300M income business unit, accountable for over $50M yearly marketing spend, 70 employees spanning five countries, and two reorganizations. Key contributor to management of the business unit, with strong, customer driven focus. Launched premium branded fuels in five markets, optimized market planning process across five countries and led global peers to implement programs based off consumer insight.

    • Global HR Manager, Downstream
      • 2001 - 2003

      Led local team of four as well as ran a global peer network. Led strategy team that identified the need for cultural change, and accountable for networking and implementing the Segment wide people agenda, including diversity, leadership succession planning, and organization capability.

    • Senior Business Advisor, Commercial Fuels
      • 1998 - 2001

      Led Refining and Marketing Segment’s global plan process encompassing over 50 business units. End result was three-year financial targets used for all business units and communication pack for European and American analyst presentations.

    • Senior Project Manager
      • 1997 - 1999

      Accountable for the development of retail market strategies for the Chicago and Atlanta metro areas, capital prioritization, financial evaluation of new retail convenience store concepts, and strategic and economic evaluation of joint ventures and acquisitions.

Education

  • The University of Chicago Booth School of Business
    MBA, Finance, Strategy
    1996 - 1998
  • Kansas State University
    BS, Industrial Engineering
    1987 - 1991

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