Susan Harper
Operations Manager at Method Savvy- Claim this Profile
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Bio
Eric Ginsburg
Susan Harper is the kind of publisher that editors dream of working alongside. The relationship between a publisher and their editorial staff is often tenuous at best, but Susan navigates the competing priorities and needs deftly. Beloved by her staff, Susan handles conflict, troubleshoots a range of issues, and supports her team in a collaborative, win-win way. She influences not by demands or edicts, but with genuine leadership and respect, which makes it a pleasure to work with her on both everyday and big-picture issues. She's also patient, thoughtful, and a great listener. These are just some of the qualities that make Susan the kind of person any organization would be lucky to have as a manager or leader on their team.
Ruth Gierisch
I've been fortunate enough to work with Susan for over 16 years. During that time, I've seen her trouble shoot across all departments. She is always available to lend a hand, listen and\or offer advice whenever needed. Her calm and steadfast leadership and genuine care for the staff has made her an indispensable asset to INDY Week.
Eric Ginsburg
Susan Harper is the kind of publisher that editors dream of working alongside. The relationship between a publisher and their editorial staff is often tenuous at best, but Susan navigates the competing priorities and needs deftly. Beloved by her staff, Susan handles conflict, troubleshoots a range of issues, and supports her team in a collaborative, win-win way. She influences not by demands or edicts, but with genuine leadership and respect, which makes it a pleasure to work with her on both everyday and big-picture issues. She's also patient, thoughtful, and a great listener. These are just some of the qualities that make Susan the kind of person any organization would be lucky to have as a manager or leader on their team.
Ruth Gierisch
I've been fortunate enough to work with Susan for over 16 years. During that time, I've seen her trouble shoot across all departments. She is always available to lend a hand, listen and\or offer advice whenever needed. Her calm and steadfast leadership and genuine care for the staff has made her an indispensable asset to INDY Week.
Eric Ginsburg
Susan Harper is the kind of publisher that editors dream of working alongside. The relationship between a publisher and their editorial staff is often tenuous at best, but Susan navigates the competing priorities and needs deftly. Beloved by her staff, Susan handles conflict, troubleshoots a range of issues, and supports her team in a collaborative, win-win way. She influences not by demands or edicts, but with genuine leadership and respect, which makes it a pleasure to work with her on both everyday and big-picture issues. She's also patient, thoughtful, and a great listener. These are just some of the qualities that make Susan the kind of person any organization would be lucky to have as a manager or leader on their team.
Ruth Gierisch
I've been fortunate enough to work with Susan for over 16 years. During that time, I've seen her trouble shoot across all departments. She is always available to lend a hand, listen and\or offer advice whenever needed. Her calm and steadfast leadership and genuine care for the staff has made her an indispensable asset to INDY Week.
Eric Ginsburg
Susan Harper is the kind of publisher that editors dream of working alongside. The relationship between a publisher and their editorial staff is often tenuous at best, but Susan navigates the competing priorities and needs deftly. Beloved by her staff, Susan handles conflict, troubleshoots a range of issues, and supports her team in a collaborative, win-win way. She influences not by demands or edicts, but with genuine leadership and respect, which makes it a pleasure to work with her on both everyday and big-picture issues. She's also patient, thoughtful, and a great listener. These are just some of the qualities that make Susan the kind of person any organization would be lucky to have as a manager or leader on their team.
Ruth Gierisch
I've been fortunate enough to work with Susan for over 16 years. During that time, I've seen her trouble shoot across all departments. She is always available to lend a hand, listen and\or offer advice whenever needed. Her calm and steadfast leadership and genuine care for the staff has made her an indispensable asset to INDY Week.
Experience
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Method Savvy
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United States
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Advertising Services
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1 - 100 Employee
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Operations Manager
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Mar 2022 - Present
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Office Manager
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Jun 2021 - Mar 2022
Facilities ManagementAccounts Payable / ReceivableEvent Planning
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INDY Week
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United States
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Newspaper Publishing
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1 - 100 Employee
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Publisher
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Sep 2012 - Jun 2021
Provided leadership and direction to operations, finance, and HR functions. Directed talent management, fundraising, and IT functions. Led annual budget process, produced monthly balance sheets and income statements for owner review, and produced bi-weekly payroll.Key Achievements:• Analyzed existing office space for utilization and engaged real estate consultant to identify more effective and efficient locations in Durham and Raleigh, which increased visibility and realized cost savings.• Raised in excess of $536K for local nonprofits over 4 years.
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General Manager
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Nov 2007 - Sep 2012
Charged with accountability for operations management and financial stewardship initiatives. Directed HR functions including talent acquisition, recruiting, hiring, professional development, and performance management. Supervised and mentored the team in performing at optimal levels. Handled the logistics of Hopscotch Music Festival including event space and staffing.Key Achievements:• Championed efforts to streamline budget process, which resulted in improved resource allocation and increased revenue and profitability.• Produced monthly financials, balance sheet, income statement, and cash flow projections for owner and Board of Directors, which influenced decision-making.• Implemented technology enhancements to boost efficiency.• Renegotiated contracts with existing vendors and secured competitive pricing.
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Business Manager
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Jan 1999 - Nov 2007
Maintained accountability for accounting including accounts receivable, accounts payable, and payroll. Prepared and administered the annual budget in collaboration with Publisher and General Manager.Key Achievements:• Developed accurate and reliable financial reports that aided in business decision-making.• Provided recommendations on software and computer upgrades to improve productivity within existing budget.
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Sales Coordinator
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Jan 1996 - Dec 1998
• Coordinated communication between departments to produce weekly deliverables on time and on budget• Reviewed and approved client billing records weekly• Project manager for weekly and quarterly projects. Instituted best practices throughout organization
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Duke University
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United States
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Higher Education
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700 & Above Employee
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Search Assistant
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Sep 1995 - Dec 1995
Compiled data from scanned applicationsTransferred data to UNIX based ORACLE database and corrected errorsSupervision of temporary staff and work-study students
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Program Coordinator
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Jun 1995 - Sep 1995
Supervised on-site staff of residential advisers, teachers and assistantsCoordinated student arrivals, departures, rentals and equipmentHandled on-site residential matters including transportation, housing, maintenance, dining and recreation
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Assistant
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Feb 1995 - Jun 1995
piled data for student registrationsDeveloped reporting system for wait listed students using SQLArranged housing, food, equipment, transportation and supplies for TIP trips
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Education
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1990 - 1994
Duke University
B.S., Biology -
1988 - 1990
North Carolina School of Science and Mathematics
Community
