Susan Halwenge
Operations and Accounts Manager at Agency Africa Interactive Ltd.- Claim this Profile
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English Full professional proficiency
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Swahili Full professional proficiency
Topline Score
Bio
Credentials
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Certificate in Computer Packages
Institute of Advanced Technology (IAT)Jan, 2009- Nov, 2024
Experience
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Agency Africa Interactive Ltd.
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Kenya
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Technology, Information and Internet
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1 - 100 Employee
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Operations and Accounts Manager
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Mar 2017 - Present
While enhancing company production rate by 85% through handling staff conflicts, effective hiring/termination processes and quarterly performance review evaluations with a 4-member management team; offering appraisals and recommendations for improvement, coaching employees on company protocol and payroll operations. Additionally, ensuring statutory compliance through timely filing and remittance of NHIF, NSSF, PAYE, HELB Loan, VAT, WHT, DIT deductions.Maintaining accurate, current, and compliant financial records through monitoring and addressing variances as they arise, while supporting a “no-fault” internal and external audits; as a result, facilitating sound record-keeping thorough proper finance documentation and yearly budgeting to prevent overages, minimize burn rate and support sustainability objectives. Moreover, executing and improving the standard operating procedures (SOPs) and service level agreements (SLAs) across the organization.
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Accounts Assistant
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May 2015 - Feb 2017
Created Excel templates for all required journal entries which reduced the closing time by an average of 2 days and proactively identified all accounting errors by developing cross-referencing Microsoft Excel databases. By use of QuickBooks accounting system, reconciled accounting information and reported figures in the general ledger by comparing to bank account statement each month while staying on top of applicable statutory requirements to minimize legal and financial risks. In addition, I managed complex finance projects under the direction of senior management to meet deadlines and budget limitations consequently tracking the financial progress by creating quarterly and yearly balance sheets which helped save the company Kshs 180,000 in 2016. Further, I acted as the initial point of contact for the main office by responding to both internal and external inquiries/requests facilitating seamless and accurate communications flow.
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4G Capital
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Mauritius
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Financial Services
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300 - 400 Employee
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Loan Officer
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Jan 2015 - Apr 2015
While delivering exceptional customer service on all calls/visits and maintaining a calm and professional demeanour I compiled a database of loan applicants' credit histories, corporate financial statements, and other financial information and recommended loan approvals and denials based on customer loan application reviews. While delivering exceptional customer service on all calls/visits and maintaining a calm and professional demeanour I compiled a database of loan applicants' credit histories, corporate financial statements, and other financial information and recommended loan approvals and denials based on customer loan application reviews.
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Sales and Office Clerk
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Oct 2013 - May 2014
Improved operational efficiencies by 95% while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs. Persued resolutions to achieve complete customer satisfaction by understanding customer needs, providing accurate information about promotions and products to drive high customer retention. Moreover, I developed and implemented daily operations plans such as efficient delivery routes for packages to clients, employee assignments and promotional strategies; tracked, recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records. I also managed the office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
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Finance Intern
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May 2012 - Aug 2012
By use of Sun System accounting system, assisted with bank and payroll reconciliation, vote book control and voucher processing. Additionally, I handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues. By use of Sun System accounting system, assisted with bank and payroll reconciliation, vote book control and voucher processing. Additionally, I handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
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Education
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2010 - 2013
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Commerce (BCom), Finance -
2016 -
Regional Institute of Management
Certified Public Accountant
Community
