Experience

Parmco Sales Ltd

• New Zealand
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • May 2010 - Present

  Customer Service Manager Evaluation and critical analysis of service levels and client satisfaction, including production and presentation of KPI report documentation. Produce weekly/monthly/annual reports to both internal and external customers detailing performance on customer service. Managing complaints and queries from external and internal clients and resolving conflicting issues. Analysis of KPI, trends and profiles. Liaison with personnel of all levels including MD level. Key business contact for chosen distribution company, attending bi monthly meetings to ensure Service Levels are up held. Manage all Health & Safety process in preparation of ACC Tertiary. Responsible for all Debtors.



UK

• DHL

  • Sep 2002 - Oct 2008

  National Customer Service Manager, Evaluation and analysis of service levels and client satisfaction, including production and presentation of KPI report documentation. Produce weekly/monthly/annual reports to both internal and external customers detailing performance on customer service and cost impacts. Managing complains and queries for external clients and resolving conflicting issues. Liasion with personnel of all levels including MD level. Managing large external customer accounts and SLA's on a day to day basis.Managing a large National Customer Service department and ensuring training requirements are met. Managing HR/Payroll department at a local level. Responsabile for HR and Payroll for circa 175 employees.



Intebrew UK Ltd

• Customer Service Manager

  • Aug 1992 - Sep 2002

  Customer Service Manager. Managing a team of 5 people Develop: document and quality assure new ways of working/prcoesses. Establish key customer service measures. Create and evaluate a process plan for extenbing the service to all Inbev personnel Europe wide. Customer Service Manager. Managing a team of 5 people Develop: document and quality assure new ways of working/prcoesses. Establish key customer service measures. Create and evaluate a process plan for extenbing the service to all Inbev personnel Europe wide.