Experience

LivePerson Automotive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Customer Support

  • Oct 2007 - Present

• Application Support Specialist

  • Oct 2007 - Present

  Troubleshoot software installation issuesTroubleshoot Firewall issuesTrain customers on software useCommunicate with customers to resolve any issues via phone, email and live chatTroubleshoot HTML code issues in our softwareMaintain excellent customer service relationshipsResolve any issue required to get customer up and running



Georgia State University

• United States
• Higher Education
• 700 & Above Employee

• Desktop Support Specialist

  • Jan 2001 - Jan 2007

  Troubleshoot and resolve desktop hardware and software problems through various means Install hardware, software and peripheral devices including printers, scanners, PDAsSetup and configure new desktop and laptops and re-image other desktops with Windows operating systemEvaluate customers needs and make recommendations for hardware and software Provide customer service in person, via chat, email and phone support

• Computer Operations (Several Positions)

  • Oct 1978 - Dec 2006

  Worked in computer operations center as computer operator and as shift supervisor. Last 6 years as Desktop hardware and software support.Retired December 31, 2006

• Computer Operations Shift Supervisor

  • Oct 1981 - Dec 2001

  Supervised and trained staff of seven in the mainframe operations centerEvaluated work of personnel and made recommendations for additional training, promotions or other personnel actionsWorked with faculty and staff to resolve problems related to running of their jobsResponsible for critical backup of mainframe systems

• Computer Operator

  • Oct 1978 - Sep 1981

  Responsible for operating Unisys mainframe by entering commands, monitoring jobs for problems, mounting tapes and running daily and weekly backups