Susan Garrison
Director of Access Services/Education Subject Librarian at Rice University- Claim this Profile
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Bio
Credentials
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Data Literacy for Librarians
Federal Reserve Bank of St. LouisDec, 2021- Oct, 2024 -
Bloomberg Market Concepts, Terminal & Portfolio Management Certification
Bloomberg LPMar, 2020- Oct, 2024 -
Fundamentals of Collection Development & Management / (ALCTS) Association for Library Collections & Technical Services
American Library AssociationApr, 2019- Oct, 2024 -
SCOPUS Certification
ElsevierMar, 2019- Oct, 2024 -
CITI Certification
CITI Program, A Division of BRANYSep, 2016- Oct, 2024
Experience
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Rice University
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United States
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Higher Education
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700 & Above Employee
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Director of Access Services/Education Subject Librarian
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Jan 2022 - Present
•Oversee day-to-day operations of Access Services including Circulation, Interlibrary loan, Course Reserves, Front Desk, Stacks and Building Services. •Create policy and procedures for the library. •Created the first online annual report for the library on a team of four. •Advocate for the library’s spaces, working with external departments to ensure student needs are met for research and collaborative study. •Partner with Office of Student Success Initiatives (OSSI) on projects… Show more •Oversee day-to-day operations of Access Services including Circulation, Interlibrary loan, Course Reserves, Front Desk, Stacks and Building Services. •Create policy and procedures for the library. •Created the first online annual report for the library on a team of four. •Advocate for the library’s spaces, working with external departments to ensure student needs are met for research and collaborative study. •Partner with Office of Student Success Initiatives (OSSI) on projects including waiving fines and textbook sourcing for student success. •Collaborate with students one-on-one, and both undergrad and graduate student groups to assist with projects including book drives, newsletters, and events. •Collaborate with Facilities and Engineering teams to ensure library building and environs are maintained to acceptable standards. Work with both groups on various projects including repurposing various offices into student study space, repurposing lockers for patron use, repurposing space for Interlibrary Loan, and installing a skateboard rack system. •Provide leadership, mentoring and support of staff in promoting a culture of teamwork with the goal of providing exceptional service for all library users. •Manage Human Resource responsibilities for the department including hiring, professional development, performance improvement plans, and separations. •Maintain financial responsibility including library billings, patron credits, and library deposits. •Collaborate with other library departments, campus community, and external vendors & library partners. •Supervise and mentor a team of three Access Services Supervisors and staff of 18. •Subject Specialist and Library Liaison for the Education department including budgetary oversight. •Collection management responsibilities for Education subject area including assessment & acquisitions. •Create and maintain LibGuides and blogs.
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Interim Director Business Information Center
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Dec 2020 - Apr 2022
• Manage budget oversight, collection purchases and annual deselection process for print & electronic resources for Business Library and Economics department. • Project management involving move to new location. Create data analytics, manage weeding and participate in meetings with architect and design team. • Manage one FTE staff and 10 student assistants • Met with all current online database vendors to review services and patron usage • Teach research methodologies class for MBA… Show more • Manage budget oversight, collection purchases and annual deselection process for print & electronic resources for Business Library and Economics department. • Project management involving move to new location. Create data analytics, manage weeding and participate in meetings with architect and design team. • Manage one FTE staff and 10 student assistants • Met with all current online database vendors to review services and patron usage • Teach research methodologies class for MBA Intro to Marketing course • Research and respond to queries from faculty, students & staff • Created instructional research guide • Update Business FAQs and LibGuide webpages.
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Access Services Manager/Education Librarian
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Jan 2016 - Dec 2021
•Manage day-to-day operations of Access Services including Circulation, Interlibrary loan, Course Reserves, Front-Desk, Stacks and Building Services. •Provide leadership, ongoing support and training of staff in promoting a culture of teamwork with an emphasis on ensuring quality service for library users. •Participate in the development, recommendation and administration of division policies, procedures and processes. •Collaborate with other library departments, the Rice community… Show more •Manage day-to-day operations of Access Services including Circulation, Interlibrary loan, Course Reserves, Front-Desk, Stacks and Building Services. •Provide leadership, ongoing support and training of staff in promoting a culture of teamwork with an emphasis on ensuring quality service for library users. •Participate in the development, recommendation and administration of division policies, procedures and processes. •Collaborate with other library departments, the Rice community, and external vendors and partners. •Supervise and mentor a team of three Access Services Supervisors and staff of 17.
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Dow Jones
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United States
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Online Media
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700 & Above Employee
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Due Diligence Operations Manager
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Aug 2014 - Jan 2016
•Manage Due Diligence Administration, Billing, Reporting, account activation and ordering process. •Team with Sales and Billing to assist on account liaison activities. •Coordinate with Technology to implement new workflow tracking system, including testing, employee training and on-going improvements. •Excel spreadsheet and Access database creation and implementation. •Provide technical staff training. •Department lead on system modifications. •Data analysis and reporting… Show more •Manage Due Diligence Administration, Billing, Reporting, account activation and ordering process. •Team with Sales and Billing to assist on account liaison activities. •Coordinate with Technology to implement new workflow tracking system, including testing, employee training and on-going improvements. •Excel spreadsheet and Access database creation and implementation. •Provide technical staff training. •Department lead on system modifications. •Data analysis and reporting responsibilities.
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Content Quality Analyst, Due Diligence
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Jan 2013 - Aug 2014
•Manage Due Diligence Administration, Billing, account activation and ordering process. •Team with Sales and Billing to assist on account liaison activities. •Coordinated with Technology to implement new workflow tracking system, including testing, employee training and on-going improvements. •Proofread, re-write and originally write content for Due Diligence reports covering a multitude of sectors/countries. •Created multi-functional Excel & Google spreadsheets to assist team in… Show more •Manage Due Diligence Administration, Billing, account activation and ordering process. •Team with Sales and Billing to assist on account liaison activities. •Coordinated with Technology to implement new workflow tracking system, including testing, employee training and on-going improvements. •Proofread, re-write and originally write content for Due Diligence reports covering a multitude of sectors/countries. •Created multi-functional Excel & Google spreadsheets to assist team in coordinating the logging of incoming report requests. •Suggested several improvements for better workflow and additional revenue sources.
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Content Information Specialist
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Dec 2009 - Jan 2013
•Project manager migrating Content Group’s SharePoint site to new platform. Lead on implementing changes including a simpler, streamlined layout and links to the most-requested content documents and lists. •Project lead for overhaul of Content Information site, a company-wide source search tool. Compiled requirements, worked with several internal and off-shore teams conducting testing, created documentation, created narrated PowerPoint slideshow for all employees to access via SharePoint… Show more •Project manager migrating Content Group’s SharePoint site to new platform. Lead on implementing changes including a simpler, streamlined layout and links to the most-requested content documents and lists. •Project lead for overhaul of Content Information site, a company-wide source search tool. Compiled requirements, worked with several internal and off-shore teams conducting testing, created documentation, created narrated PowerPoint slideshow for all employees to access via SharePoint detailing changes, authored internal article on project for Content Connection. •Compile, write and report on new sources bi-monthly and an annual comprehensive wrap up report. •Enter or amend source details via a forms-based web interface to maintain the accuracy of a large database of content information. Maintain source details on the Content Database: Review source names, publisher names, copyrights and billing information in the content database for accuracy. Review additional source details for style and consistency. Research source timeliness and earliest data online by searching sources on Factiva's online product. •Use Microsoft Access to compare Factiva's content database against other source databases to confirm accuracy. •Comply with contract-signing and source-loading workflows via Document Management System. •Guide internal staff to available source information, location and how to best manipulate for customized source lists. •Coordinate with global Content Operations group on large Content Database changes, such as the launch of a new language interface on Factiva.com, as well as maintenance tasks. •Provide ad-hoc source lists to customer-facing staff and Marketing when the information required is not readily or easily available elsewhere. •Ensure that the correct details are transferred from information providers' contracts to the Content Database and that the sources are added to Factiva products as and when expected.
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Integration Research Specialist, Team Leader & Database Support Specialist
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Mar 2006 - Dec 2009
•Provide high level telephone and e-support (web forms and e-mail) consultation on research-intensive product areas. Will advise customer Information Professionals on search and troubleshooting strategies and Intelligent Indexing to ensure thorough and timely consultation on enquiries. •Assist Contact Center with research advice for Innovation and Leadership customers. •Encourage and increase product usage across account base; assist in identifying opportunities within accounts and… Show more •Provide high level telephone and e-support (web forms and e-mail) consultation on research-intensive product areas. Will advise customer Information Professionals on search and troubleshooting strategies and Intelligent Indexing to ensure thorough and timely consultation on enquiries. •Assist Contact Center with research advice for Innovation and Leadership customers. •Encourage and increase product usage across account base; assist in identifying opportunities within accounts and escalate to/liaise with account teams where necessary. •Improve client retention through strong customer focus and attention. •Track progress on outstanding incidents to ensure customers get accurate and timely updates and resolution. •Propose, write, and edit FAQs for the customer-facing knowledge base and encourage customer use of this resource to increase usage of online capabilities. •Keep current with trends in the information business and provide feedback to CS colleagues and management.
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Audubon High School
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Audubon, NJ
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Media Specialist/Webmaster
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May 2000 - Jun 2001
•Conducting and publishing Needs/Assessment Survey for High School Library Media Center. •Upgrading and converting center’s circulation/automation system to Winnebago Spectrum. •Intensive weeding, inventory, and new acquisitions to LMC collection. Upgrading resources to incorporate updated materials, and A/V/CD-ROM/Online materials not previously available. •Creating and maintaining district’s website on ASP; conducting Web/HTML workshop training for all district staff. Tech Team… Show more •Conducting and publishing Needs/Assessment Survey for High School Library Media Center. •Upgrading and converting center’s circulation/automation system to Winnebago Spectrum. •Intensive weeding, inventory, and new acquisitions to LMC collection. Upgrading resources to incorporate updated materials, and A/V/CD-ROM/Online materials not previously available. •Creating and maintaining district’s website on ASP; conducting Web/HTML workshop training for all district staff. Tech Team member providing expertise in technological decision planning. Creating district’s Acceptable Use Policy. Creating LMC’s Wireless Lab. •Networking with State and Regional resources to provide students and teachers with low/no-cost web alternatives for research projects. Creating web pathfinders for teachers to use with existing curriculum. •Converting numerous paper based processes to computer database format (i.e., serial claims, etc.). Show less •Conducting and publishing Needs/Assessment Survey for High School Library Media Center. •Upgrading and converting center’s circulation/automation system to Winnebago Spectrum. •Intensive weeding, inventory, and new acquisitions to LMC collection. Upgrading resources to incorporate updated materials, and A/V/CD-ROM/Online materials not previously available. •Creating and maintaining district’s website on ASP; conducting Web/HTML workshop training for all district staff. Tech Team… Show more •Conducting and publishing Needs/Assessment Survey for High School Library Media Center. •Upgrading and converting center’s circulation/automation system to Winnebago Spectrum. •Intensive weeding, inventory, and new acquisitions to LMC collection. Upgrading resources to incorporate updated materials, and A/V/CD-ROM/Online materials not previously available. •Creating and maintaining district’s website on ASP; conducting Web/HTML workshop training for all district staff. Tech Team member providing expertise in technological decision planning. Creating district’s Acceptable Use Policy. Creating LMC’s Wireless Lab. •Networking with State and Regional resources to provide students and teachers with low/no-cost web alternatives for research projects. Creating web pathfinders for teachers to use with existing curriculum. •Converting numerous paper based processes to computer database format (i.e., serial claims, etc.). Show less
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Education
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University of Houston-Downtown
Master of Business Administration (MBA), Business Administration and Management, General -
Rutgers, The State University of New Jersey-New Brunswick
Master's in Library and Information Science (MLS) -
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Arts (B.A.), Communication and Media Studies
Community
