Susan Fay

Fitness Director at YMCA of Greater Waukesha County
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Contact Information
us****@****om
(386) 825-5501
Location
Waukesha, Wisconsin, United States, US

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5.0

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Barb (Sachse) Butler, CLC, CNM, PDBA

Susan is a detailed-oriented, team player who works well with a focused action plan. She enjoys leading projects and is able to view the big picture and connect tasks to the appropriate team members. Susan has a refreshing communication style sharing the facts and offering "how to" solutions to accomplish team goals.

Jen Bachmann

Susan's take on Fund Development is not only professional and successful, but refreshing. When I worked along side her, I admired the way she treated each donor as a personal friend, and created events around their preferences. I am proud to have worked along side her and learned from her expertise.

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Credentials

  • Level 1 Yoga
    YogaFit
    Sep, 2017
    - Nov, 2024
  • Livestrong at the YMCA
    YMCA of the USA
    Sep, 2016
    - Nov, 2024
  • OT Fit
    American Council on Exercise (ACE Fitness)
    Sep, 2016
    - Nov, 2024
  • YMCA Foundations of Group Exercise
    American Council on Exercise
    Sep, 2016
    - Nov, 2024
  • Credentialed Instructor, Physical Fitness Assessor
    Law Enforcement Standards Board, Wisconsin Department of Justice
    Apr, 2016
    - Nov, 2024
  • Personal Trainer
    American Council on Exercise
    Apr, 2016
    - Nov, 2024
  • YMCA Group Exercise Instructor
    YMCA of the USA
    Sep, 2016
    - Nov, 2024

Experience

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Fitness Director
      • Aug 2020 - Present

    • Specialty Fitness Director
      • Mar 2017 - Aug 2020

      Administer and manage all aspects of strength, cardio, personal training facilities/programs and fitness initiatives. Oversee the daily operations of the cardio and strength centers at the Waukesha YMCA and Carroll University YMCA including staffing, cleanliness, equipment supply and upkeep. Recruit, train, supervise and appraise department staff and assist all staff in meeting their developmental needs through continuous training programs to ensure high quality job performance. Provide… Show more Administer and manage all aspects of strength, cardio, personal training facilities/programs and fitness initiatives. Oversee the daily operations of the cardio and strength centers at the Waukesha YMCA and Carroll University YMCA including staffing, cleanliness, equipment supply and upkeep. Recruit, train, supervise and appraise department staff and assist all staff in meeting their developmental needs through continuous training programs to ensure high quality job performance. Provide leadership and assistance on matters impacting health and wellness of members and program participants. Assist in Association initiatives including LIVESTRONG and workplace wellness programs. Serve as a member of the branch leadership staff team with responsibility for administration, promotion and operation of branch special events and Association initiatives. Serve as an active member of the Association Fitness Cabinet.

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Specialty Fitness Director
      • Mar 2017 - Aug 2020

    • Fitness Coordinator
      • Sep 2015 - Mar 2017

      This position is the culmination of 10+ years as a fitness enthusiast. I wake up excited every day to work with and for people in my community! I am driven to provide outstanding service and a positive exercise experience to our members and community participants. -Supervise the strength, cardio, and personal training facilities and programs. -Administer, encourage and motivate members to participate in the various fitness initiatives and wellness challenges for youth and families… Show more This position is the culmination of 10+ years as a fitness enthusiast. I wake up excited every day to work with and for people in my community! I am driven to provide outstanding service and a positive exercise experience to our members and community participants. -Supervise the strength, cardio, and personal training facilities and programs. -Administer, encourage and motivate members to participate in the various fitness initiatives and wellness challenges for youth and families. - Manage a team of 10 personal trainers and 6 fitness attendants. -ACE (American Council on Exercise) certified personal trainer. Proficient in fitness assessment, program design and implementation; program progression and modifications. -Serve on the Fitness Cabinet comprised by colleagues across a 5 YMCA association. -Coordinate the Physical Readiness Test for the Law Enforcement Academies for both Waukesha and Milwaukee Technical Colleges (approx 65-75 candidates per semester)

    • Group Fitness Instructor
      • Apr 2015 - Mar 2017

      Group Fitness Instructor specializing in effective high intensity interval classes. Currently instructing Aqua HIIT and Outdoor HIIT. Trained to instruct: Bootcamp, HIIT, Aqua HIIT, Yoga, Cycling, Core Fusion, Aqua Power, TRX, TRX Fusion, TRX Kettlebell.

    • Fitness Coach
      • Sep 2016 - Mar 2017

      Orangetheory Fitness is a one-of-a-kind workout broken into intervals of cardiovascular and strength training, using a variety of equipment including treadmills, rowing machines, SBT straps and free weights to tone your body and gain energy throughout the day. Backed by the science of post-exercise oxygen consumption (EPOC), our heart-rate monitored training is designed to keep heart rates in a target zone that stimulates metabolism and increases energy. The result is the Orange effect… Show more Orangetheory Fitness is a one-of-a-kind workout broken into intervals of cardiovascular and strength training, using a variety of equipment including treadmills, rowing machines, SBT straps and free weights to tone your body and gain energy throughout the day. Backed by the science of post-exercise oxygen consumption (EPOC), our heart-rate monitored training is designed to keep heart rates in a target zone that stimulates metabolism and increases energy. The result is the Orange effect - more energy, visible toning and extra calorie burn for up to 36 hours after your workout! Show less Orangetheory Fitness is a one-of-a-kind workout broken into intervals of cardiovascular and strength training, using a variety of equipment including treadmills, rowing machines, SBT straps and free weights to tone your body and gain energy throughout the day. Backed by the science of post-exercise oxygen consumption (EPOC), our heart-rate monitored training is designed to keep heart rates in a target zone that stimulates metabolism and increases energy. The result is the Orange effect… Show more Orangetheory Fitness is a one-of-a-kind workout broken into intervals of cardiovascular and strength training, using a variety of equipment including treadmills, rowing machines, SBT straps and free weights to tone your body and gain energy throughout the day. Backed by the science of post-exercise oxygen consumption (EPOC), our heart-rate monitored training is designed to keep heart rates in a target zone that stimulates metabolism and increases energy. The result is the Orange effect - more energy, visible toning and extra calorie burn for up to 36 hours after your workout! Show less

  • Sky Zone Milwaukee
    • Waukesha, Wisconsin
    • Instructor
      • Aug 2016 - Mar 2017

      SkyFit fitness class instructor. Dynamic and effective, hour long classes combining calisthenics, core exercises and strength building intervals. Appropriate for all fitness levels. SkyFit fitness class instructor. Dynamic and effective, hour long classes combining calisthenics, core exercises and strength building intervals. Appropriate for all fitness levels.

    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Independent Star Stylist
      • May 2011 - May 2015

      Direct Sales & Network Marketing Stella & Dot is a dynamic boutique-style jewelry company with a mission to revolutionize entrepreneurial opportunities for women. As a Stella & Dot Stylist I share fabulous, "fashion forward" accessories and offer personal styling at our Trunk shows- these are NOT your mother's "home parties." I empower others to own their own lives as an Entrepreneur in Network Marketing/Direct Sales. I am actively hiring enthusiastic women (and men!) to help… Show more Direct Sales & Network Marketing Stella & Dot is a dynamic boutique-style jewelry company with a mission to revolutionize entrepreneurial opportunities for women. As a Stella & Dot Stylist I share fabulous, "fashion forward" accessories and offer personal styling at our Trunk shows- these are NOT your mother's "home parties." I empower others to own their own lives as an Entrepreneur in Network Marketing/Direct Sales. I am actively hiring enthusiastic women (and men!) to help us bring our growing brand to the Midwest and Europe. Show less Direct Sales & Network Marketing Stella & Dot is a dynamic boutique-style jewelry company with a mission to revolutionize entrepreneurial opportunities for women. As a Stella & Dot Stylist I share fabulous, "fashion forward" accessories and offer personal styling at our Trunk shows- these are NOT your mother's "home parties." I empower others to own their own lives as an Entrepreneur in Network Marketing/Direct Sales. I am actively hiring enthusiastic women (and men!) to help… Show more Direct Sales & Network Marketing Stella & Dot is a dynamic boutique-style jewelry company with a mission to revolutionize entrepreneurial opportunities for women. As a Stella & Dot Stylist I share fabulous, "fashion forward" accessories and offer personal styling at our Trunk shows- these are NOT your mother's "home parties." I empower others to own their own lives as an Entrepreneur in Network Marketing/Direct Sales. I am actively hiring enthusiastic women (and men!) to help us bring our growing brand to the Midwest and Europe. Show less

  • Becky's Blissful Bakery
    • Pewaukee, Wisconsin
    • Office Manager
      • Sep 2014 - Mar 2015

      This position gave me the opportunity to use my strong organization and customer service skills to manage the daily operations of a fast paced and growing retail business- while learning the ins and outs of the organic food industry. Responsibilities included: -Fulfilling all inbound and outbound customer service requests. -Creating comprehensive Standard Operating Procedure and Employee manuals. -Improving customer and vendor record keeping, which allowed for timely follow-up… Show more This position gave me the opportunity to use my strong organization and customer service skills to manage the daily operations of a fast paced and growing retail business- while learning the ins and outs of the organic food industry. Responsibilities included: -Fulfilling all inbound and outbound customer service requests. -Creating comprehensive Standard Operating Procedure and Employee manuals. -Improving customer and vendor record keeping, which allowed for timely follow-up and expedited payment. -Procurement of all ingredient and packaging supplies. -Creating sales orders, invoices and managing accounts receivable in Quick Books. -Creating and implementing a comprehensive social media marketing strategy integrated through multiple platforms. Show less This position gave me the opportunity to use my strong organization and customer service skills to manage the daily operations of a fast paced and growing retail business- while learning the ins and outs of the organic food industry. Responsibilities included: -Fulfilling all inbound and outbound customer service requests. -Creating comprehensive Standard Operating Procedure and Employee manuals. -Improving customer and vendor record keeping, which allowed for timely follow-up… Show more This position gave me the opportunity to use my strong organization and customer service skills to manage the daily operations of a fast paced and growing retail business- while learning the ins and outs of the organic food industry. Responsibilities included: -Fulfilling all inbound and outbound customer service requests. -Creating comprehensive Standard Operating Procedure and Employee manuals. -Improving customer and vendor record keeping, which allowed for timely follow-up and expedited payment. -Procurement of all ingredient and packaging supplies. -Creating sales orders, invoices and managing accounts receivable in Quick Books. -Creating and implementing a comprehensive social media marketing strategy integrated through multiple platforms. Show less

    • Non-profit Organizations
    • 1 - 100 Employee
    • Director of Development
      • Oct 2013 - May 2014

      As the first Director of Development I was able to use my expertise to implement Safe Babies Healthy Families strategic plan. This also gave me the chance to work with a larger and more affluent donor pool. Accomplishments included: - Lead business and individual donor development program, identified and solicited new corporate sponsors. -Developed a comprehensive plan to exceed budgeted goals. -Cultivated and nurtured relationships with major donors, stakeholders and community… Show more As the first Director of Development I was able to use my expertise to implement Safe Babies Healthy Families strategic plan. This also gave me the chance to work with a larger and more affluent donor pool. Accomplishments included: - Lead business and individual donor development program, identified and solicited new corporate sponsors. -Developed a comprehensive plan to exceed budgeted goals. -Cultivated and nurtured relationships with major donors, stakeholders and community partners. -Established guidelines and processes for thoughtful stewardship practices. -Analyzed donor database to identify major donor prospects. Show less As the first Director of Development I was able to use my expertise to implement Safe Babies Healthy Families strategic plan. This also gave me the chance to work with a larger and more affluent donor pool. Accomplishments included: - Lead business and individual donor development program, identified and solicited new corporate sponsors. -Developed a comprehensive plan to exceed budgeted goals. -Cultivated and nurtured relationships with major donors, stakeholders and community… Show more As the first Director of Development I was able to use my expertise to implement Safe Babies Healthy Families strategic plan. This also gave me the chance to work with a larger and more affluent donor pool. Accomplishments included: - Lead business and individual donor development program, identified and solicited new corporate sponsors. -Developed a comprehensive plan to exceed budgeted goals. -Cultivated and nurtured relationships with major donors, stakeholders and community partners. -Established guidelines and processes for thoughtful stewardship practices. -Analyzed donor database to identify major donor prospects. Show less

    • Fund Development Manager
      • Apr 2007 - Jun 2010

      In this role I had the opportunity to use my event planning experience in support of a cause near and dear to me. Despite the economic downturn I was able to exceed fundraising goals. Accomplishments included: - Coordinated all aspects of fundraising events, which raised over 60% of annual operating funds. -Responsible for all aspects of event budget management, including extensive procurement of in-kind donations. Consistently increased gross revenue and exceeded budgeted… Show more In this role I had the opportunity to use my event planning experience in support of a cause near and dear to me. Despite the economic downturn I was able to exceed fundraising goals. Accomplishments included: - Coordinated all aspects of fundraising events, which raised over 60% of annual operating funds. -Responsible for all aspects of event budget management, including extensive procurement of in-kind donations. Consistently increased gross revenue and exceeded budgeted goals. -Analyzed event cost to revenue ratio to maintain a level of 15-20%, well below industry standard of 40%. -Solicited auction items and in-kind donations for all events. -Developed and managed prospect and donor database. -Worked collaboratively with Stillwaters staff & board members, event chairs, volunteers, clients and community leaders. -Wrote and produced, in cooperation with graphic designer, all event marketing materials. Show less In this role I had the opportunity to use my event planning experience in support of a cause near and dear to me. Despite the economic downturn I was able to exceed fundraising goals. Accomplishments included: - Coordinated all aspects of fundraising events, which raised over 60% of annual operating funds. -Responsible for all aspects of event budget management, including extensive procurement of in-kind donations. Consistently increased gross revenue and exceeded budgeted… Show more In this role I had the opportunity to use my event planning experience in support of a cause near and dear to me. Despite the economic downturn I was able to exceed fundraising goals. Accomplishments included: - Coordinated all aspects of fundraising events, which raised over 60% of annual operating funds. -Responsible for all aspects of event budget management, including extensive procurement of in-kind donations. Consistently increased gross revenue and exceeded budgeted goals. -Analyzed event cost to revenue ratio to maintain a level of 15-20%, well below industry standard of 40%. -Solicited auction items and in-kind donations for all events. -Developed and managed prospect and donor database. -Worked collaboratively with Stillwaters staff & board members, event chairs, volunteers, clients and community leaders. -Wrote and produced, in cooperation with graphic designer, all event marketing materials. Show less

    • Canada
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Retail Sales
      • 2008 - 2008

      Provided excellent customer service and a fun shopping experience during the busy retail holiday season. Provided excellent customer service and a fun shopping experience during the busy retail holiday season.

  • Congressman Jerry Kleczka
    • Greater Milwaukee Area
    • Constituent Liaison
      • 2001 - 2003

      As a political science major this position allowed me to use my education to serve the public in a real and tangible way. -Responsible for all health and human services case management. Helped constituents navigate the various and often confusing federal benefit and assistance programs by contacting agencies and offices on their behalf. -Maintained open lines of communication with constituents through regular and timely phone and written correspondence. -Researched topics and wrote… Show more As a political science major this position allowed me to use my education to serve the public in a real and tangible way. -Responsible for all health and human services case management. Helped constituents navigate the various and often confusing federal benefit and assistance programs by contacting agencies and offices on their behalf. -Maintained open lines of communication with constituents through regular and timely phone and written correspondence. -Researched topics and wrote talking points and speeches for a variety of district events and audiences. -Cultivated working relationships with city, county, state and federal agencies. -Collaborated with other elected officials on issues of mutual concern. -Represented the Congressman at area meetings and community events when he was unable to attend. Show less As a political science major this position allowed me to use my education to serve the public in a real and tangible way. -Responsible for all health and human services case management. Helped constituents navigate the various and often confusing federal benefit and assistance programs by contacting agencies and offices on their behalf. -Maintained open lines of communication with constituents through regular and timely phone and written correspondence. -Researched topics and wrote… Show more As a political science major this position allowed me to use my education to serve the public in a real and tangible way. -Responsible for all health and human services case management. Helped constituents navigate the various and often confusing federal benefit and assistance programs by contacting agencies and offices on their behalf. -Maintained open lines of communication with constituents through regular and timely phone and written correspondence. -Researched topics and wrote talking points and speeches for a variety of district events and audiences. -Cultivated working relationships with city, county, state and federal agencies. -Collaborated with other elected officials on issues of mutual concern. -Represented the Congressman at area meetings and community events when he was unable to attend. Show less

  • ARCW
    • Greater Milwaukee
    • Associate Director of Development- Individual and Corporate Giving
      • Nov 2000 - Apr 2001

      Through hard work and proven results I was promoted from Special Events Associate to the newly created position of Associate Director of Development- Individual and Corporate Giving, where I was able to increase ARCW's annual revenue. Accomplishments included: -Co-managed an annual giving campaign raising over $500,000. -Managed 60,000 piece direct mail campaign from concept to fulfillment. -Wrote solicitation materials including case statements, donor proposals, campaign materials… Show more Through hard work and proven results I was promoted from Special Events Associate to the newly created position of Associate Director of Development- Individual and Corporate Giving, where I was able to increase ARCW's annual revenue. Accomplishments included: -Co-managed an annual giving campaign raising over $500,000. -Managed 60,000 piece direct mail campaign from concept to fulfillment. -Wrote solicitation materials including case statements, donor proposals, campaign materials, scripts, direct mail and articles for ARCW's "Lifelines" newsletter. -Co-managed the annual corporate philanthropy program. -Solicited gifts from corporations and foundations through grants, stewardship of existing relationships as well as the building of new corporate relationships. Show less Through hard work and proven results I was promoted from Special Events Associate to the newly created position of Associate Director of Development- Individual and Corporate Giving, where I was able to increase ARCW's annual revenue. Accomplishments included: -Co-managed an annual giving campaign raising over $500,000. -Managed 60,000 piece direct mail campaign from concept to fulfillment. -Wrote solicitation materials including case statements, donor proposals, campaign materials… Show more Through hard work and proven results I was promoted from Special Events Associate to the newly created position of Associate Director of Development- Individual and Corporate Giving, where I was able to increase ARCW's annual revenue. Accomplishments included: -Co-managed an annual giving campaign raising over $500,000. -Managed 60,000 piece direct mail campaign from concept to fulfillment. -Wrote solicitation materials including case statements, donor proposals, campaign materials, scripts, direct mail and articles for ARCW's "Lifelines" newsletter. -Co-managed the annual corporate philanthropy program. -Solicited gifts from corporations and foundations through grants, stewardship of existing relationships as well as the building of new corporate relationships. Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Special Events Associate
      • May 1999 - Nov 2000

      Assisted in the coordination and production of all the major fundraising special events benefitting the AIDS Resource Center of Wisconsin including a 300+ attendee gala, a golf outing and AIDS Walk Wisconsin. -Supervised all aspects of off-site event production, including staging, staffing and managing volunteers and compensated staff. -Recruited, trained, and supervised event volunteers for all ARCW special events. Produced volunteer training manuals and arranged group… Show more Assisted in the coordination and production of all the major fundraising special events benefitting the AIDS Resource Center of Wisconsin including a 300+ attendee gala, a golf outing and AIDS Walk Wisconsin. -Supervised all aspects of off-site event production, including staging, staffing and managing volunteers and compensated staff. -Recruited, trained, and supervised event volunteers for all ARCW special events. Produced volunteer training manuals and arranged group training. -Composed event brochures, invitations and extensive constituent correspondence. Show less Assisted in the coordination and production of all the major fundraising special events benefitting the AIDS Resource Center of Wisconsin including a 300+ attendee gala, a golf outing and AIDS Walk Wisconsin. -Supervised all aspects of off-site event production, including staging, staffing and managing volunteers and compensated staff. -Recruited, trained, and supervised event volunteers for all ARCW special events. Produced volunteer training manuals and arranged group… Show more Assisted in the coordination and production of all the major fundraising special events benefitting the AIDS Resource Center of Wisconsin including a 300+ attendee gala, a golf outing and AIDS Walk Wisconsin. -Supervised all aspects of off-site event production, including staging, staffing and managing volunteers and compensated staff. -Recruited, trained, and supervised event volunteers for all ARCW special events. Produced volunteer training manuals and arranged group training. -Composed event brochures, invitations and extensive constituent correspondence. Show less

Education

  • Marquette University
    BA, Broadcasting & Political Science
    1992 - 1996
  • Waunakee High School
    College prep
    1989 - 1992

Community

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