Susan Duker

Chief Information Officer at XConnect
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Contact Information
us****@****om
(386) 825-5501
Location
Israel, IL
Languages
  • English -
  • Hebrew -

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5.0

/5.0
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Avi Hayun

If I needed to point to a single person which has the complete picture of XConnect, that has all of the "know how" I would point at Susan. If I was the CEO and I needed to fire all of the personnel except one person, I would choose Susan to stay and maintain all of the systems.

Eli Sorotzkin

Working with Susan was great experience, she's always ready to help and always happy to pass her knowledge to others. Managing so many projects at once, she's not only able to see the overall picture, but to dive into the smallest problems and she keeps track of everything that goes on.

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Credentials

  • Certified Information Systems Security Professional (CISSP)
    (ISC)²
    Aug, 2022
    - Nov, 2024

Experience

  • XConnect
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Chief Information Officer
      • Feb 2020 - Present

      Responsible for leading the ISO 27001-2013 certification process - achieved in January 2020. Manage R&D, Systems and Networking Engineering teams who are responsible for maintaining a secure, reliable and scalable Number Information Systems Platform in multiple PoPs and AWS environments

    • VP Engineering
      • Oct 2016 - Feb 2020

      Responsible for the Systems and Software Engineering teams at XConnect. The mission for these teams is to build and deliver strong, scalable, robust systems that are feature rich and easily extendable

    • Director of Engineering and Operations
      • 2009 - Oct 2016

      • Manage Systems Administration, Infrastructure, QA and Application Engineering Groups• Manage the testing, deployment and maintenance of the XConnect production platforms• Manage 6 Remote Data Centers around the world containing 100+ servers and network elements• Responsible for complete overhaul of carrier grade proprietary VoIP Systems to open source customized systems (including SBCs, B2BUA, media, cdrs, and all other Proxy functionality)• Built first video enabled SIP network in the company• Release Manager for all new technology introduced into the XConnect Operational Environment (i.e. production readiness, documentation, risk assessment, Operations training)• Interfaced with Product Management in understanding new requirements and service needs• Responsible for restructuring of QA team and methodologies after merger of two companies Show less

    • Technical Project Manager
      • Aug 2008 - Sep 2012

      Responsible for Managing Cross Departmental Technical Projects including new PoP deployments (network design, hw and sw selection, production rollout), custom client application development, and 3rd party application integration and implementationManage requirements and project plans for development release cyclesOwn the “Release to Operations” process for all new technology introduced into the XConnect Operational Environment (ie production readiness, documentation, risk assessment, Operations training)Provide the interface to Product Management for Operations in understanding new requirements and service needs Show less

  • Kayote Networks
    • Telecommunications
    • 1 - 100 Employee
    • Manager - Voip Enginnering Group
      • Nov 2004 - Aug 2008

      Established complete 24/7 Tier 1 Customer support Groups comprised of 14 people across 3 continents, including a monitoring team for voip systems and network issues and a support team for interfacing with clients through phone, emails, and MSN Managed Voip Engineering team in two countries Performed various Pre Sales activities to creatively interoperate different platforms with our products and services Developed documentation for Support and Monitoring Handbooks, user quickstart guides, and website/billing system training guides Delivered formal training sessions to new employees and general ongoing sessions covering all aspects of the system including user interfaces and backend components Provided secure and comprehensive VoIP Network solutions for potential clients SIP call flow expertise and deep RFC familiarity Performed complex SIP debugging and configurations in Proprietary Sip Proxy Fluent in configuration and maintenance of Nextone SBCs Configurations of H323 interoconnects across many platforms and debug protocol conversion issues to SIP Provided complete and creative solutions for ITSPs, resellers, wholesale VoIP providers, TDM carriers to interconnect with our system and provide a broader VoIP solution through use of the VTM Used MySQL database intensively for developing queries for statistics reporting and analysis Chose, purchased and implemented Trouble ticket system to be used across all levels of support Member of the Product Management Committee comprised of a group of key people across different departments to strategically modify our main products to fit client needs. Show less

  • PSEG
    • Utilities
    • 700 & Above Employee
    • Sr Business Process Design Specialist
      • 2000 - 2004

      Coordinated initiatives for increased efficiency and accuracy of reporting, through the automated extraction and manipulation of data from SAP fi/co, through programming macros in Excel using Visual Basic for ApplicationsBuilt data warehouse to report on Enterprise wide financial data using Microsoft Access 2000 and leveraged data warehouse to create complex queries for flexible reportingProcess owner for functional design of future state Sales Forecast and Revised Forecasting Processes for $4 million SAP/ SEM Commercial Processes Integration project. Gathered requirements for enterprise wide Commercial Processes Integration Project, used for package selection, RFP, and functional designConducted department wide training sessions on data repository Show less

    • Tier 2 Support
      • Jan 2001 - Jan 2002

      Responsible for supporting all Microsoft applicationsAssist clients in developing and designing complex documents including formula building, creating macros and database designDeveloped self-help website for clients with several troubleshooting documents and linksExtensive knowledge of three Operating Systems; Windows 2000, Windows NT, and Windows 95Support all PC components and PC related performance problems Work with network administrators in troubleshooting network problems, Remote Access issues and infrastructure supportSupport, install and upgrade all PSEG standard software Show less

    • Research Assistant
      • Jan 2000 - Oct 2001

      Built an Access Database to track all open and closed Internal Audit reports for the IT departmentMember of the Business Development Committee and IT Senior Leadership Team and was involved in projects that these groups worked onProject designer and tester for informational kiosks deployed at the 16 PSE&G Customer Service Centers around New JerseyMember of the e-Supply Chain Management project to help clients procure items in a virtual marketplaceOversaw and Completed the process of extensive testing to identify areas for improvement and bugs in the system Show less

Education

  • Yeshiva University
    Bachelor of Science (B.Sc.), Business/Information Technology
    1997 - 2000
  • Yeshiva University - Sy Syms School Of Business
    Bachelor of Science, Business Administration; Management Information Systems

Community

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