Senior Area Manager

• May 2013 - Present

Operations Manager

• Aug 2008 - May 2013

Responsible for analyzing the business needs of clients to help identify business problems and propose solutions. Oversee staff consisting of IT, Business Analysts, Developers, Customer Service and Project Mangers. Responsibilities include accountability for Annual revenue, maintaining a daily P&L, yearly budget, contract negotiations, and RFP submissions and analyze business needs and critical problems for the stakeholders and propose practical solutions. Within 6 months reached a record Qtr for profitability.

Team Lead/Manager

• Jun 2006 - Apr 2008

Responsibilities include on-site and off-site support of client operations for Document Imaging/Scanning and the Print Shop. Responsibilities included are: Developed and implemented new line of business – fully supported document management service center to include document conversion. For customers seeking a document management solution I performed consultation and workflow analysis. Oversee daily operations of the Coppell location, including the development of the annual operation budget. Within 30 days of start up I signed on 3 new clients. Coordinate monthly and quarterly presentations to all departments. Created PowerPoint presentations used for the sales team and clients. I offered business process solutions for Financial, Insurance, Mortgage, Healthcare, Pharmaceutical, Commercial Industries, City, County and Government. Scanning and Data Capture Services,

Operation Manager

• Apr 1995 - Jun 2006

Job duty encompassed the supervision of the entire operation. Responsibilities included successfully performing a wide range of management functions: Accounts receivable, accounts payable, Computer Operations, HR, Payroll and financial decision making. Trained, motivated and supervised a production staff of 50-100 for an operation generating approximately $1 million in annual revenues. Prioritized work load, set production schedules, assigned work to individual employees and monitored production for timelines and quality control. I performed continuous process improvement functions to control costs.