Experience

IngenioRx

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Specialist

  • Mar 2019 - Present

  Assist patients requiring specialty drugs for rare or complex medical conditions. Responds to telephone orders by patients and doctors by preparing paperwork or enrollments, call tracker and transferring calls to appropriate pharmacy. Resolves patient complaints by identifying problems and coordinating appropriate corrective action, or expediting urgencies on patients medications. Acquired knowledge of HBS, PeopleSafe, Epic, and Sparcs. Practices HIPPA, mentors employees, and works pharmacy… Show more Assist patients requiring specialty drugs for rare or complex medical conditions. Responds to telephone orders by patients and doctors by preparing paperwork or enrollments, call tracker and transferring calls to appropriate pharmacy. Resolves patient complaints by identifying problems and coordinating appropriate corrective action, or expediting urgencies on patients medications. Acquired knowledge of HBS, PeopleSafe, Epic, and Sparcs. Practices HIPPA, mentors employees, and works pharmacy work list or CTA reports daily. Show less Assist patients requiring specialty drugs for rare or complex medical conditions. Responds to telephone orders by patients and doctors by preparing paperwork or enrollments, call tracker and transferring calls to appropriate pharmacy. Resolves patient complaints by identifying problems and coordinating appropriate corrective action, or expediting urgencies on patients medications. Acquired knowledge of HBS, PeopleSafe, Epic, and Sparcs. Practices HIPPA, mentors employees, and works pharmacy… Show more Assist patients requiring specialty drugs for rare or complex medical conditions. Responds to telephone orders by patients and doctors by preparing paperwork or enrollments, call tracker and transferring calls to appropriate pharmacy. Resolves patient complaints by identifying problems and coordinating appropriate corrective action, or expediting urgencies on patients medications. Acquired knowledge of HBS, PeopleSafe, Epic, and Sparcs. Practices HIPPA, mentors employees, and works pharmacy work list or CTA reports daily. Show less



Aline Staffing

• 2100 E Lake Cook Rd, Buffalo Grove, IL 60089

• Contractor for Cvs Health

  • Jul 2018 - Mar 2019

  Helps patients that require treatment for rare or complex medical conditions and specialty drugs. Responds to telephone orders by preparing patient paperwork, enrollments, call tracker, or transferring to appropriate pharmacy that handles their specialty medications. Resolves patient complaints by identifying problems and coordinating appropriate corrective action, or expediting urgencies on patients medications. -Knowlege of HBS, PeopleSafe Epic. Helps patients that require treatment for rare or complex medical conditions and specialty drugs. Responds to telephone orders by preparing patient paperwork, enrollments, call tracker, or transferring to appropriate pharmacy that handles their specialty medications. Resolves patient complaints by identifying problems and coordinating appropriate corrective action, or expediting urgencies on patients medications. -Knowlege of HBS, PeopleSafe Epic.



MiraMed Revenue

• Financial Services
• 1 - 100 Employee

• Collections Representative

  • Jan 2015 - Jul 2018

  Notify patients of delinquent accounts via telephone. (Dialer system) Inbound and Outbound calls averaging 270 per day. Attempt to secure payment either balance in full, settlement, payment plan or financial assistance according to each client. Provide patient with information regarding dates of service, patient information and request for validation of debt, itemized bills and financial assistance. Document all activity in CUBS on accounts according to department… Show more Notify patients of delinquent accounts via telephone. (Dialer system) Inbound and Outbound calls averaging 270 per day. Attempt to secure payment either balance in full, settlement, payment plan or financial assistance according to each client. Provide patient with information regarding dates of service, patient information and request for validation of debt, itemized bills and financial assistance. Document all activity in CUBS on accounts according to department guidelines. Processing rebills and correspondence. Meet or exceed client and employers expectations for accounts, resolution, and handling quality assurance standards according to department guidelines including Fair Debt Collection Practices and HIPAA. -Knowledge of CUBS and Epic. Show less Notify patients of delinquent accounts via telephone. (Dialer system) Inbound and Outbound calls averaging 270 per day. Attempt to secure payment either balance in full, settlement, payment plan or financial assistance according to each client. Provide patient with information regarding dates of service, patient information and request for validation of debt, itemized bills and financial assistance. Document all activity in CUBS on accounts according to department… Show more Notify patients of delinquent accounts via telephone. (Dialer system) Inbound and Outbound calls averaging 270 per day. Attempt to secure payment either balance in full, settlement, payment plan or financial assistance according to each client. Provide patient with information regarding dates of service, patient information and request for validation of debt, itemized bills and financial assistance. Document all activity in CUBS on accounts according to department guidelines. Processing rebills and correspondence. Meet or exceed client and employers expectations for accounts, resolution, and handling quality assurance standards according to department guidelines including Fair Debt Collection Practices and HIPAA. -Knowledge of CUBS and Epic. Show less



Van Ru Credit Corporation

• United States
• Financial Services
• 100 - 200 Employee

• Collections Representative

  • Apr 2014 - Jul 2014



Enterprise Recovery Systems, Inc.®

• United States
• Financial Services
• 1 - 100 Employee

• Collections Representative

  • 1998 - 2001

  Collections on student loans. Collections on student loans.