Experience

Champions Funding LLC

• United States
• Financial Services
• 1 - 100 Employee

• AVP People

  • Sep 2023 - Present

  Gilbert, Arizona, United States



HR

• Human Resources Professional

  • Sep 2023 - Present

  United States



Strive Compounding Pharmacy

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Human Resources Professional

  • Jul 2023 - Dec 2023

  Gilbert, Arizona, United States Supporting the exponential growth of a fantastic company offering a better experience for the patient, provider and practice.



The Money Source Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Senior Client Relations and Project Manager

  • 2016 - 2022

  Phoenix, Arizona, United States • I managed projects, attended conferences to showcase the proprietary system, and engaged in business development and sales activities. • I ensured improvement requests were addressed by launching customer-centric projects and overseeing their progress. • I provided exceptional service, including training, report building, sales demonstrations, troubleshooting, and on-site visits, ensuring a positive user experience and representing client perspectives to executive leadership and… Show more • I managed projects, attended conferences to showcase the proprietary system, and engaged in business development and sales activities. • I ensured improvement requests were addressed by launching customer-centric projects and overseeing their progress. • I provided exceptional service, including training, report building, sales demonstrations, troubleshooting, and on-site visits, ensuring a positive user experience and representing client perspectives to executive leadership and technology teams. • I achieved a 45% increase in client satisfaction scores by delivering first-class service, including training, troubleshooting, and on-site visits. • I implemented an effective task and reporting environment, resulting in a 100% improvement in tracking metrics and analytics accuracy. • I reduced user complaints by 30%, actively liaising between the technology team and end users, addressing their concerns, and improving the overall user experience. • I presented the proprietary system to prospects, contributing to an increase in business development leads and conversions. • I implemented targeted training adjustments that resulted in a 25% decrease in onboarding time and a 20% increase in new hire performance ratings. • I successfully grew a team of technology-specific client relations managers from 2 to 8 staff members due to a strategic initiative to drive new business, ensure efficient customer support, and maintain customer satisfaction.

• AVP Client Relations

  • 2018 - 2020

  Phoenix, Arizona, United States • I served as the technology liaison, ensuring seamless client reporting, delivering effective training programs, and driving an increase in user adoption and proficiency. • I consistently exceeded SLAs on client requests, maintaining a track record of 99% on-time resolution. • I successfully led and trained a team of 8 client relations managers, fostering a collaborative and high-performing work environment. • I managed any escalation reports and conducted root cause analysis… Show more • I served as the technology liaison, ensuring seamless client reporting, delivering effective training programs, and driving an increase in user adoption and proficiency. • I consistently exceeded SLAs on client requests, maintaining a track record of 99% on-time resolution. • I successfully led and trained a team of 8 client relations managers, fostering a collaborative and high-performing work environment. • I managed any escalation reports and conducted root cause analysis, resulting in a 65% decrease in repeated issues and an improved customer experience. • I collaborated with key leadership to promptly resolve issues, resulting in a 45% increase in client satisfaction. • I actively contributed to the Women in Leadership Council, supporting diversity and inclusion initiatives within the organization.

• Client Trainer/Technology Trainer, E-Learning Developer

  • 2016 - 2018

  Phoenix, Arizona, United States • I oversaw customer training and onboarding strategy, leveraging expertise in e-learning development, voice recording, and cutting-edge technology to empower learners and ensure their success. • I tested systems for periodic release, providing valuable feedback to the development teams and ensuring a smooth implementation among a portfolio of customers. • I developed comprehensive training and materials for external customers, enhancing their knowledge of the company's systems. • I… Show more • I oversaw customer training and onboarding strategy, leveraging expertise in e-learning development, voice recording, and cutting-edge technology to empower learners and ensure their success. • I tested systems for periodic release, providing valuable feedback to the development teams and ensuring a smooth implementation among a portfolio of customers. • I developed comprehensive training and materials for external customers, enhancing their knowledge of the company's systems. • I coordinated virtual instructor-led training (VILT) and live instructor-led training (LIT) via platforms like Zoom for remote customers. • I partnered with Subject Matter Experts (SMEs) to develop new training materials, ensuring alignment with the workforce's needs.



CoorsTek, Inc.

• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee

• Office Manager

  • 2014 - 2016

  Chandler, Arizona, United States • I ensured efficient office operations by strategically procuring equipment, optimizing layouts, and implementing effective office systems, resulting in streamlined productivity and cost savings. Human Resources duties included pre-screening candidates, interview scheduling, and onboarding/offboarding. • I developed and implemented standard policies and procedures for office management. • I executed various events, including holiday parties and team-building activities, fostering a… Show more • I ensured efficient office operations by strategically procuring equipment, optimizing layouts, and implementing effective office systems, resulting in streamlined productivity and cost savings. Human Resources duties included pre-screening candidates, interview scheduling, and onboarding/offboarding. • I developed and implemented standard policies and procedures for office management. • I executed various events, including holiday parties and team-building activities, fostering a sense of camaraderie and teamwork among employees. • I improved office culture and established a more inclusive environment, resulting in a 90% increase in employee satisfaction. Show less



Censeo Appraisals/Fortunato Appraisals

• Office Manager and HR Generalist

  • 2005 - 2013

  Scottsdale, Arizona, United States • I executed new hire onboarding and training processes, ensuring compliance with tax forms, employment verification, benefits processing, and software training, resulting in smooth employee transition and improved operational efficiency. • I efficiently managed invoicing and record-keeping processes, ensuring accurate and timely documentation of all work performed and handling legal correspondence. • I organized community engagement events, fostering valuable networking opportunities and… Show more • I executed new hire onboarding and training processes, ensuring compliance with tax forms, employment verification, benefits processing, and software training, resulting in smooth employee transition and improved operational efficiency. • I efficiently managed invoicing and record-keeping processes, ensuring accurate and timely documentation of all work performed and handling legal correspondence. • I organized community engagement events, fostering valuable networking opportunities and further establishing the company's presence in the industry. Show less