Susan Coyne
Director, Business Development at Bluestone Partners, LLC- Claim this Profile
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Bio
Brian Mauriello
I worked with Susan at Jacobs in her role managing CAT and afterward. I can say unequivocally, that Susan was/is a person who never stops. I recall her being 8 months pregnant, on the manufacturing floor, speaking with cell managers--coming in early mornings at the end of 3rd shift, and working right up through the end of the day's second shift, to ensure that the voice of the customer was relayed to every member of the team dedicated to serving our client. She managed the customer through a very trying time in the relationship and did so with grace and dedication that was second to none, and to a quite successful end, while she was still in managing that customer. She later moved on into a completely different role, with very different and varied customer types and expectations, and the positive changes were noticeable within weeks. My engagement with her was far less in that role, but I know that her good works there got her promoted to a larger role at another sister company under the Danaher umbrella. She was a wonderful mentor and patient listener with me, despite there being no real vested interest from her job function to ensure that I was set up for success. But she was quick to help direct me particularly in my early days there while acclimating. I'll always be grateful for my time working with Susan.
Clint Jones
Susan was my immediate Supervisor at ELE/Danaher. Under Susan's leadership, our small team of sales/customer service/technical service helped turn-around and increase US sales and profits for ELE/Soiltest. Susan was a key player in creating and implementing new strategies, as well as refining procedures and processes to help increase total sales and market share. A problem solver by nature, Susan was always enthusiastic and supportive to those of us who worked with and for her.
Brian Mauriello
I worked with Susan at Jacobs in her role managing CAT and afterward. I can say unequivocally, that Susan was/is a person who never stops. I recall her being 8 months pregnant, on the manufacturing floor, speaking with cell managers--coming in early mornings at the end of 3rd shift, and working right up through the end of the day's second shift, to ensure that the voice of the customer was relayed to every member of the team dedicated to serving our client. She managed the customer through a very trying time in the relationship and did so with grace and dedication that was second to none, and to a quite successful end, while she was still in managing that customer. She later moved on into a completely different role, with very different and varied customer types and expectations, and the positive changes were noticeable within weeks. My engagement with her was far less in that role, but I know that her good works there got her promoted to a larger role at another sister company under the Danaher umbrella. She was a wonderful mentor and patient listener with me, despite there being no real vested interest from her job function to ensure that I was set up for success. But she was quick to help direct me particularly in my early days there while acclimating. I'll always be grateful for my time working with Susan.
Clint Jones
Susan was my immediate Supervisor at ELE/Danaher. Under Susan's leadership, our small team of sales/customer service/technical service helped turn-around and increase US sales and profits for ELE/Soiltest. Susan was a key player in creating and implementing new strategies, as well as refining procedures and processes to help increase total sales and market share. A problem solver by nature, Susan was always enthusiastic and supportive to those of us who worked with and for her.
Brian Mauriello
I worked with Susan at Jacobs in her role managing CAT and afterward. I can say unequivocally, that Susan was/is a person who never stops. I recall her being 8 months pregnant, on the manufacturing floor, speaking with cell managers--coming in early mornings at the end of 3rd shift, and working right up through the end of the day's second shift, to ensure that the voice of the customer was relayed to every member of the team dedicated to serving our client. She managed the customer through a very trying time in the relationship and did so with grace and dedication that was second to none, and to a quite successful end, while she was still in managing that customer. She later moved on into a completely different role, with very different and varied customer types and expectations, and the positive changes were noticeable within weeks. My engagement with her was far less in that role, but I know that her good works there got her promoted to a larger role at another sister company under the Danaher umbrella. She was a wonderful mentor and patient listener with me, despite there being no real vested interest from her job function to ensure that I was set up for success. But she was quick to help direct me particularly in my early days there while acclimating. I'll always be grateful for my time working with Susan.
Clint Jones
Susan was my immediate Supervisor at ELE/Danaher. Under Susan's leadership, our small team of sales/customer service/technical service helped turn-around and increase US sales and profits for ELE/Soiltest. Susan was a key player in creating and implementing new strategies, as well as refining procedures and processes to help increase total sales and market share. A problem solver by nature, Susan was always enthusiastic and supportive to those of us who worked with and for her.
Brian Mauriello
I worked with Susan at Jacobs in her role managing CAT and afterward. I can say unequivocally, that Susan was/is a person who never stops. I recall her being 8 months pregnant, on the manufacturing floor, speaking with cell managers--coming in early mornings at the end of 3rd shift, and working right up through the end of the day's second shift, to ensure that the voice of the customer was relayed to every member of the team dedicated to serving our client. She managed the customer through a very trying time in the relationship and did so with grace and dedication that was second to none, and to a quite successful end, while she was still in managing that customer. She later moved on into a completely different role, with very different and varied customer types and expectations, and the positive changes were noticeable within weeks. My engagement with her was far less in that role, but I know that her good works there got her promoted to a larger role at another sister company under the Danaher umbrella. She was a wonderful mentor and patient listener with me, despite there being no real vested interest from her job function to ensure that I was set up for success. But she was quick to help direct me particularly in my early days there while acclimating. I'll always be grateful for my time working with Susan.
Clint Jones
Susan was my immediate Supervisor at ELE/Danaher. Under Susan's leadership, our small team of sales/customer service/technical service helped turn-around and increase US sales and profits for ELE/Soiltest. Susan was a key player in creating and implementing new strategies, as well as refining procedures and processes to help increase total sales and market share. A problem solver by nature, Susan was always enthusiastic and supportive to those of us who worked with and for her.
Experience
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Bluestone Partners, LLC
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United States
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Real Estate
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1 - 100 Employee
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Director, Business Development
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Apr 2020 - Present
Since 2002, Bluestone Partners has provided turn-key, nationwide services in commercial real estate. From site selection, through architecture and construction, we pride ourselves on earning an invitation for repeat business. We will even manage your property once you settle in. It has been my pleasure to support the needs of our clients and help Bluestone Partners grow our business. Since 2002, Bluestone Partners has provided turn-key, nationwide services in commercial real estate. From site selection, through architecture and construction, we pride ourselves on earning an invitation for repeat business. We will even manage your property once you settle in. It has been my pleasure to support the needs of our clients and help Bluestone Partners grow our business.
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SC Enterprises
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Pakistan
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Advertising Services
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1 - 100 Employee
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Founder
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Jan 2008 - Present
Business consulting firm Business consulting firm
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Director of Business Development
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Aug 2018 - May 2019
A nutrition analysis and food allergy safety services company - In a small business, grew targeted sales by 18% and won $75,000+ of recurring sales - Increased sales over 50% in auditing division by executing a strategy to target education - Paid for costs to develop newly released food handler training through profitable sales - Built in repeatable, winning messaging that increased the win ration from 56% to 72% A nutrition analysis and food allergy safety services company - In a small business, grew targeted sales by 18% and won $75,000+ of recurring sales - Increased sales over 50% in auditing division by executing a strategy to target education - Paid for costs to develop newly released food handler training through profitable sales - Built in repeatable, winning messaging that increased the win ration from 56% to 72%
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E-Flux
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United States
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Environmental Services
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1 - 100 Employee
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Sales and Marketing Director
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Jun 2016 - Nov 2017
A start-up environmental analysis technology company for petroleum spill sites - Increased sales 33% through consultative selling - Launched two new products in 2017 - Designed a sales and marketing growth strategy in Australia and New Zealand - Negotiated terms and conditions resulting in reduced risk and improved cash flow - Restructured pricing model to enhance profitability and build a barrier to market entry - Developed and implemented marketing strategies resulting in hundreds of sales leads - Rebuilt the CRM system to more effectively chase opportunities and analyze business trends Show less
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NEXT LEVEL Partners
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Accounting
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1 - 100 Employee
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Business Development
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Jan 2008 - Jun 2016
NEXT LEVEL Partners offers three pillars of service: PROCESS - lean and six-sigma mentoring to help our clients reduce waste and become self sufficient; PLAN - Goal Deployment, a tool to allow clients to effectively roll out their strategy and PEOPLE, high-level executive searches. - built clientele through social media, referrals and networking - saved millions in process improvements for clients - transferred the capability internal to client partners in order to build self sufficiency Show less
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In-Situ Inc
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United States
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Director, Inside Sales
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Apr 2013 - Sep 2015
Managed the Inside Sales team: - drove double digit increases in sales and rentals by using Sandler and consultive selling - created a high-functioning team of 8 from 3 veterans and coached their professional growth - contributed as a key member of a crisis team during a supply chain shortfall: prioritizing orders, utilizing alternative product offerings, maximizing rental stock while saving millions in orders and receiving praise from clients and management - drove process improvements and measured their success with Key Performance Indicators. Show less
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Danaher
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United Kingdom
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Civil Engineering
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Business Professional at three Danaher Companies
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Apr 1998 - Feb 2008
Held various sales, marketing and operations positions within three Danaher companies; Jacobs Vehicle Systems, Hach and ELE International. Held various sales, marketing and operations positions within three Danaher companies; Jacobs Vehicle Systems, Hach and ELE International.
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ELE International
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United Kingdom
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Machinery Manufacturing
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1 - 100 Employee
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Director, Americas Sales and Service
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Feb 2003 - Jan 2008
Successfully integrated this business into Danaher converting it from a negative gross margin to nearing 35% gross margin in less than five years. ELE International manufactures testing equipment for soil, concrete and asphalt applications. The US operations were responsibile for North, Central and South America. - relocated the business from Alabama into existing Danaher locations - increased sales 43% through a team of nine sales specialist and external distributor partners - established a Go Direct sales strategy to drive sales in target markets over 170% - developed selling tools that resulted in a consistent value added sales message - boosted Latin American sales over 25% through a distributor key product training and roll out in Peru - guided operations team, reducing inventory over $500k and improving OTD 15% Show less
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Director of Direct Marketing
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Oct 2001 - Feb 2003
Hach manufactures water testing equipment and is a Danaher company. - increased web sales by $16M and doubled web transactions within one year. - launched a water security platform in response to homeland security needs to city and state municipalities. - improved margins through a third party outbound sales partner focused on building recurring revenue streams. - built selling tools and training for outbound sales partner firm. Hach manufactures water testing equipment and is a Danaher company. - increased web sales by $16M and doubled web transactions within one year. - launched a water security platform in response to homeland security needs to city and state municipalities. - improved margins through a third party outbound sales partner focused on building recurring revenue streams. - built selling tools and training for outbound sales partner firm.
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Jacobs Vehicle Systems
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Director of Operations for Aftermarket Products
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Feb 2001 - Oct 2001
Responsibile for sales and manufacturing of aftermarket parts for all OEM accounts. Manufacturing responsibilities were both US and Mexico based - increased OTD from 87% to 99% for aftermarket parts- reduced freight costs by 45% by partnering with other Danaher companies- improved labor productivity and reduced overhead by 8% through implementing lean processes
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Business Manager
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Apr 1998 - Feb 2001
Jacobs Vehicle Systems manufactures engine and exhaust brakes for the trucking industry. My responsibilities were for all commercial relations for the Caterpillar and Navistar accounts. Jacobs Vehicle Systems, known as Jake Brake, is a Danaher company.- increased sales 32% while growing margins 11% despite a price sensitive market.- improved engine penetration nearly 5% on high volume engines.- created new fleet demand for engine brakes resulting in pull through sales- successfully launched the first ever engine brake for earth moving equipment Show less
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Product Line Manager
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May 1996 - Apr 1998
Solvay, formerly Rhodia, was a French based chemical manufacturer. My responsibilities were for the P&L for a $49M line of phosphorus products in the US. Solvay, formerly Rhodia, was a French based chemical manufacturer. My responsibilities were for the P&L for a $49M line of phosphorus products in the US.
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Various sales positions
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1996 - 1996
Grew sales responsibilities from a Sales Representative to Assistant District Sales Manager to District Sales Manager to Manager of Distributor Sales to a special assignment in " Corporate Re-engineering". Grew sales responsibilities from a Sales Representative to Assistant District Sales Manager to District Sales Manager to Manager of Distributor Sales to a special assignment in " Corporate Re-engineering".
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Education
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Ursinus College
BS, Chemistry / Business -
University of New Haven
MBA, Business
Community
