Experience

Firelink Protection LTD

• United Kingdom
• Utilities
• 1 - 100 Employee

• Assistant Operations Manager

  • Jun 2022 - Present



Pearsons

• Sales Supervisor

  • May 2018 - Aug 2022



THORNBRIDGE SAWMILLS LIMITED

• Wholesale Building Materials
• 1 - 100 Employee

• Sales

  • Jan 2017 - Apr 2018



Wurth UK Ltd

• Branch Manager

  • Nov 2006 - Dec 2016

  My responsibilities include:• Looking after the profit margins by ensuring a fair, but profitable price, this in turn reflects on the profit and loss report• Handling enquiries from reps, trade and general public• Opening new accounts• Rolling out new products and special offers• Specialist product knowledge • All customer enquiries• Invoicing• Handling goods in and out of the store• Stock rotation, annual stock checks and stock ordering• Providing excellent customer service at all times• Handling large amounts of cash, as well as various other payment methods• Main key holder



Thomson holidays

• Shop Manager

  • May 2004 - Nov 2006

  I started with the company as Assistant Shop Manager, and after a few months experience and training, was promoted to Shop Manager in May 2005.My key accountabilities and responsibilities were:• To deliver/exceed shop sales and profit targets• To minimise shop costs and overheads• To manage shop budgets• To manage, develop and encourage shop staff to enhance the business and meet their personal targets• To ensure company policies were adhered to and also to ensure shop and staff standards fell in line with company best practice• To ensure a high level of customer service was evident in the shop at all timesDuring my time as Shop Manager, I achieved all of the above aspects on numerous occasions and for the month of October 2005; I achieved Manager of the Month for the region (34 shops).



Telebank

• Sales Administrative Assistant

  • May 2003 - May 2004

  My duties with Telebank not only involved dealing with day to day administration, but also included:• Dealing with customer enquiries over the telephone• Contacting customers with special offers• Handling enquiries from field reps and helping to run their specified areas• Showing a high level of customer service at every opportunity, which in turn maximised customer retention My duties with Telebank not only involved dealing with day to day administration, but also included:• Dealing with customer enquiries over the telephone• Contacting customers with special offers• Handling enquiries from field reps and helping to run their specified areas• Showing a high level of customer service at every opportunity, which in turn maximised customer retention



Lunn Poly

• Sales Consultant

  • Jul 2000 - May 2003

  I originally started with Lunn Poly as a Modern apprentice and was taken on as a full time Sales Consultant in the busy Motherwell branch.My role involved:• Hitting personal targets in line with the shop and company results• Ensuring I gave excellent customer service at all times• To work along with the team to meet shop and company objectives• To work on my own initiative• Working towards NVQ levels 2 and 3 in travel servicesDuring my spell with Lunn Poly, I worked towards all my specified personal targets, and on numerous occasions, I was top seller with the shop and region. This in turn gave me the award of employee of the year for west of Scotland in 2001.