Susan Collins
Chief Operating Officer at Whole Building Systems- Claim this Profile
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Bio
Credentials
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Certified Marketing Service Professional
Society for Marketing Professional Services (SMPS)Jan, 2014- Nov, 2024 -
ASCEM
State of South Carolina Energy OfficeJan, 2012- Nov, 2024 -
Building Analyst
Building Performance Institute, Inc.Jan, 2010- Nov, 2024 -
Envelope Professional
Building Performance Institute, Inc.Jan, 2010- Nov, 2024 -
LEED AP
USGBCJan, 2009- Nov, 2024
Experience
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Whole Building Systems, LLC
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United States
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Engineering Services
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1 - 100 Employee
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Chief Operating Officer
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Jan 2012 - Present
Engineering and Energy Efficiency Consulting, Charleston, SC Partner responsible for strategic planning, business management and business development Facilitate, research and write the annual strategic and business plans Prepared proposals and presentations that obtained multi-year IDCs (Indefinite Delivery Contracts) with Coastal Carolina University (CCU), Charleston County School District (CCSD) and the College of Charleston (CofC) Secured a federal GSA Schedule contract Created the WBS Brand Guidelines and directed the development of the company website and collateral materials Utilizes Quick Books Online in conjunction with Google Drive, to set up and track project information and analyze financial metrics Organizes, facilitates and streamlines project management processes using Google and Microsoft cloud collaboration tools and other industry specific tools and applications Project work included developing an energy management plan for CCSD that provided benchmarking, setting baselines and establishing targets for its ninety-building portfolio; Developing/ rewriting the CCSD Design Requirements for New Construction and Major Renovation for the $800 million 2016 - 2020 Capital Improvements Program; and Providing LEED consulting/ commissioning/ energy conservation services for both historic buildings and new construction. Notable project examples include the Nathaniel Russell House, the Unitarian Church, the new International African American Museum (in design phase) and the new Mt Pleasant Town Hall (in construction phase).
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American College of the Building Arts
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United States
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Higher Education
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1 - 100 Employee
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Adjunct Professor - Introduction to Historic Preservation I & II
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Aug 2011 - May 2013
Course: Introduction to Historic Preservation I & II, Charleston, SC Instructed undergraduate students in historic preservation including history, philosophy, preservation law/economics, research/survey, condition assessments, and documentation and preservation technology. Wrote the curriculum and taught an elective course on the “Restoration of the Trolley Barn”, that was used in ACBAs successful effort to restore the Barn for use as its main campus. Course: Introduction to Historic Preservation I & II, Charleston, SC Instructed undergraduate students in historic preservation including history, philosophy, preservation law/economics, research/survey, condition assessments, and documentation and preservation technology. Wrote the curriculum and taught an elective course on the “Restoration of the Trolley Barn”, that was used in ACBAs successful effort to restore the Barn for use as its main campus.
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City of Charleston
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United States
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Government Administration
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400 - 500 Employee
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Energy Efficiency and Sustainability Consultant
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Aug 2010 - Nov 2011
Sustainability and Energy Consulting, Charleston SC Wrote a grant proposal that secured a $500k award from the Sustainable Cities Institute that contributed to the launch of the CharlestonWISE residential and small commercial energy efficiency program. Wrote the marketing plan, developed the consumer offer, created marketing materials including brochures, ad templates and educational presentations; and worked with a private equity firm to create a revolving loan fund to provide low interest loans. Developed an EPA Portfolio Manager Pilot Program to benchmark and track energy use for a subset of City owned buildings. Wrote a feasibility study for the City for a one mega-watt municipal scale solar photovoltaic system.
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American Building Restoration Company
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Charleston, South Carolina Area
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Preservationist
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Sep 2007 - Aug 2010
Privately owned historic preservation contracting company, Charleston, SC Participated in the restoration and documentation of National Register, landmark and private properties, and performed cemetery and monument restoration while obtaining my associates in the Building Arts and masters in Historic Preservation Privately owned historic preservation contracting company, Charleston, SC Participated in the restoration and documentation of National Register, landmark and private properties, and performed cemetery and monument restoration while obtaining my associates in the Building Arts and masters in Historic Preservation
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Virgin Mobile USA
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United States
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Wireless Services
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100 - 200 Employee
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Vice President Consumer Marketing
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May 2003 - May 2005
Richard Branson’s Youth market mobile phone launch, New York vicinity Led company-wide strategic planning process using research and analysis to drive consensus internally and with external partners. Managed handset product development and launched three new cell phone models. Researched and created mobile content, launching applications in partnership with MTV Networks. Managed customer relationship marketing and spearheaded the development of a relational database tool to profile and segment the customer base. Managed partner relationships with MTV Networks, Nokia, Kyocera and Audiovox.
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DIRECTV
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United States
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Entertainment
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700 & Above Employee
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Senior Vice President Marketing
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Jun 1993 - Feb 2003
National direct broadcast satellite launch, Los Angeles, CA Key member of the leadership team that launched the DIRECTV satellite service. As Senior VP of Marketing and Advertising responsibilities included strategic planning, brand management, marketing and advertising, promotions and sponsorships, and customer acquisition, upgrade and relationship management. Annually developed and executed national acquisition campaigns to drive subscriptions, created exclusive promotions with key retailers (Best Buy, Sears, Radio Shack), developed and implemented direct marketing and on-air upgrade campaigns to increase revenue per subscriber, led companywide effort to integrate customer care capability into the DIRECTV website including interface design and functionality, and managed multiple partner relationships including NFL, NBA, HBO, STARZ, ShowTime, Deutsch, LA and Rapp Collins.
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Viewers Choice Entertainment
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United States
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Entertainment Providers
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Director, Pay Per View
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Sep 1989 - May 1993
National Pay Per View Network, New York, NY Created first nationwide customized direct mail campaign for cable systems with Pay Per View, developed educational materials including a comprehensive guide for operators to implement local promotional strategies, conducted training workshops and motivational sessions for local and regional operators. National Pay Per View Network, New York, NY Created first nationwide customized direct mail campaign for cable systems with Pay Per View, developed educational materials including a comprehensive guide for operators to implement local promotional strategies, conducted training workshops and motivational sessions for local and regional operators.
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Time Warner Cable
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Telecommunications
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700 & Above Employee
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Marketing Manager
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Sep 1985 - Sep 1989
Time Warner Cable System, New York, NY Supervised over 50 telemarketing representatives and marketing staff, wrote and implemented new scripting and response time requirements, developed targeted residential and commercial direct marketing programs and created churn reduction programs Time Warner Cable System, New York, NY Supervised over 50 telemarketing representatives and marketing staff, wrote and implemented new scripting and response time requirements, developed targeted residential and commercial direct marketing programs and created churn reduction programs
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Education
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2008 - 2010
Savannah College of Art and Design
Master’s Degree, Historic Preservation and Conservation -
2006 - 2008
American College of the Building Arts
Associate’s Degree, Architectural Stone and Masonry -
1981 - 1985
Rutgers University
Bachelor's degree, Broadcast Journalism
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