Susan Carr

Computer Technology Services at [s] Cube Inc
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Location
US

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5.0

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Joleen W.

Susan is a detail-oriented Crystal Reports developer. She professionally handled her given tasks, worked diligently and met deadlines with ease. One of Susan's greatest strengths is her ability to take on anything thrown her way - and do it with grace. She was always willing to learn as she went and adapt to change without issue. Given the opportunity, I would gladly work with Susan again in the future.

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Computer Technology Services
      • Jun 2021 - Present

      Hired under contract to [s]Cube Inc high-tech services company which provides solutions and services to government agencies and private sector companies around the globe. My role was to develop Crystal Reports for multiple Ohio Cities court systems. Working with Pioneer Technology Group creating documents using Crystal Reports and implemented through Benchmark for paperless court records, tax processing and record management. Also provided QA testing of reports and documents before client testing and moving to production. Show less

    • Financial Services
    • 200 - 300 Employee
    • Reports Developer
      • Sep 2022 - Nov 2022

      2-month contract position to transition several reports to a new database, either by re-linking or re-building these reports. However, there were problems there was missing data that had not been included in the new database. I completed 20% of the reports and mapped all other reports indicating the missing data. Contract ended before decision was made updating the database. I was not given access to the database to accomplish this task myself. 2-month contract position to transition several reports to a new database, either by re-linking or re-building these reports. However, there were problems there was missing data that had not been included in the new database. I completed 20% of the reports and mapped all other reports indicating the missing data. Contract ended before decision was made updating the database. I was not given access to the database to accomplish this task myself.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Quality Assurance Specialist/Crystal Reports Developer
      • Apr 2019 - Apr 2020

      Hired as part of the IT team to help with yearly, semi-yearly QA testing for new releases of CYMA Accounting Software. Testing involved running all processes to verify stability and accuracy of software. Testing specific updates, bugs or issues related to release(s). Create new yearly, monthly or daily reports need for statistical and accounting tracking using Crystal Reports as CYMA Systems standard reporting tool. CYMA systems Accounting Software provides for all Human Resources and Benefit Packages, Product, Resources and Inventory Control, Invoicing, Receipts, and Job Costing Services, Payroll checks, Quarterly 941 and Year End, W2 and 1099. Show less

    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Reports Analyst
      • Apr 2012 - Jun 2017

      Recruited as a reports developer for new contract acquisition for Behavioral Health and Mercy Maricopa. Created ad-hoc, Crystal Reports, and SSRS reports. Role expanded to include business analysis related to documentation of Medicaid Outreaches (Immunizations, Arthritis, Asthma, Cholesterol, etc.) and set up approval sign off process for all documentation. Other roles included extensive on the job training for developing Share Point sites and was granted administrator and developer site roles. Created public site; introduces team members and roles, links all departments to information related to updates and new development requests with dashboard and statistics reports. Established a staff meeting site to track weekly meeting, training and team discussions and a wiki page to store all presentation materials for team reference. Was also given the role of team security officer submitting request for access to the various databases and storage sites. All roles provided support to team and provided much needed organization to team tasks freeing up time to complete projects and develop new processes for the whole team. Show less

    • United States
    • Transportation/Trucking/Railroad
    • 100 - 200 Employee
    • Crystal Reports Developer
      • Nov 2008 - Jun 2011

      Created and maintained high quality standardized documents as outlined by client(s) to meet all legal and technical requirements. Over 200 clients served/2000 automated traffic cameras across North America. Working in conjunction with database team and client support analysts developing Warnings, Notices, General Letters, Notice of Determinations , Collection Letters, and Docket Reports. Extermely detailed reporting working over 2000 quick base tickets including new client reports and existing clients change requests for PlatePass and BPA. Show less

    • Romania
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Crystal Developer
      • Feb 2008 - Jul 2008

      5 month contract position to expedite Representative Compensation and Steering Committee Reporting projects. Involved working closely with users, developers, and project management teams. Completed all development, testing and implementation in a timely manner, increasing turn around time for representative compensation and timely reporting of steering committee reporting projects. Other projects included processing of backlog of Crystal Report and adhoc reports related to student enrollment, class schedules, grades, accounting and management reporting related to technical training institute. Successfully completed over 60 requests while staying on track for primary project deadlines. Show less

    • United States
    • Software Development
    • 1 - 100 Employee
    • Crystal Reports Programmer
      • Nov 2005 - Dec 2007

      Hired to support Crystal Reports Team for expanding business and client needs. Responsible for documenting and standardizing reporting formats and procedures. Working directly with hundreds of clients on ASP, ERG, and VPN secured servers to create, update, modify, test, and maintain reports and databases for a wide range of reporting needs for Escrow, Title and Account tracking essentials. Analysing business and created standardized catalog of custom reports for new client presentation. Modified checks and deposit receipts when requested by clients, adding routing, account numbers and micr font ( federal banking standard alignment specification), signature and logo for both client and their bank. Show less

    • Hospitals and Health Care
    • 1 - 100 Employee
    • Applications Programmer
      • Nov 1999 - Sep 2005

      Recruited to help implement 2000 changes in mainframe environment both batch and online. Following company acquisition played essential role in defining reporting business requirements for transition from mainframe to new client server Diamond system. Responsibilities included business analysis, writing development specifications, documentation, and testing for mainframe projects. Client server related responsibilities included running all Appeals and Audit reports daily, managed team related HEAT tickets for error resolution system. Competed numerous National Queue requests for Crystal reports, all requiring a close attention to detail. Implemented coding changes for Medicare fee schedule loads to ensure 100% accuracy of provider fee payments in a timely manner using several mainframe tools such as Cobol, File Aid, JCL, CICS, and Easytrieve. Developed updated version of RequestLog, a program used to track development processes for all projects from business analysis to implementation, increased accuracy of project tracking by 5%. Participated in defining production and implementation processes for Crystal Enterprise. Defined, developed, and produced documentation for all check-in procedures. Managed security and user access for Crystal Enterprise, assigned user ID's, passwords, and user access groups. Migrated to production all reports after validating all user, team, DBA, and manager sign-offs completed and approved. Created business requirements for medical claims reporting, responsible for development of Audit, Claims, Financial, Provider, Member, Prenatal, and Appeals Operational reporting from initial request to production. Designed, created and tested procedures, functions, and views to acquire data from PL/SQL Oracle databases for Crystal Reports development. Show less

Education

  • DeVry University Phoenix
    Bachelors, Computer Infomation Systems
    1996 - 1999

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