Experience

Connect Health

• Wellness and Fitness Services
• 300 - 400 Employee

• Relationship Manager

  • Apr 2023 - Present

  -Building relationships with a portfolio of incumbent NHS clients, ensuring that the Connect Health solutions they have bought are meeting their needs and are delivering value, finding and proposing new opportunities to extend current service or new services.-Create strategies to successfully reach new business opportunities within the account portfolio, using internal referrals and joint account planning to create a qualified pipeline-Work with the Customer Success team to resolve any areas of customer dissatisfaction quickly and efficiently, maintaining a cadence of structured reviews with each account to track agreed actions-Fostering organic growth within existing relationships-Supporting smooth transition from new business to business-as-usual contracts-Reporting on the impact and effectiveness of client relationships-Interpreting service data and presenting in an audience appropriate manner-Measure customer satisfaction within existing contracts-Resolution of enquires from internal and external stakeholders Show less

• Operations Manager

  • Dec 2021 - May 2023

  -Delivered Connect Health services within a designated area in line with the contractual requirements of the ICB-Managed and delivered the budgeted revenue, gross profit, and contribution (EBITDA) of the service (or services) -Produced area/service performance reports in line with business requirements -Helped implement the organisations operational strategy -Implemented service specific quality improvement initiatives -Managed, developed and appraised team members -Identified and addressed operational performance issues pro-actively -Identified and pro-actively managed operational risks to effective and efficient service delivery -Established effective customer relationships that lead to organic growth opportunities for Connect Health’s Business development team -Managed the contractual changes of service/s with support from Connect Health’s contracts team -Contributed to the effective governance of estate within my designated regional area Show less

• Clinical Service Manager

  • Dec 2021 - Jul 2022

  -Triage of referrals from GP’s directing the patient into the appropriate primary, secondary or tertiary care service according to clinical presentation.- Independent decision making regarding the clinical diagnosis and future clinical management of presenting patients through the assimilation of clinical assessment and the appropriate requesting of specific medical investigations.-Demonstrated a commitment to ongoing professional development and to maintain a contemporary record of such activity, in line with recommendations of your professional body, such as CSP and HCPC.-Led and participated in clinical audit and work closely with the Quality Improvement and Clinical Governance groups-Ensured all clinical staff are complaint with clinical supervision and work closely with The Academy and Learning & Development teams to support, implement, and deliver in line with our Clinical Governance Framework and Clinical Supervision Policy-Reported on activities of the Connect Clinical Governance Framework and work closely with clinical and operational managers to contribute to the development, review and quality assurance of training and development programmes are applied.-Provided guidance to Team Leaders and Managers within the community service contract regarding the implementation of such frameworks including:-Networked with external and internal stakeholders to maintain communication between providers and to motivate, inspire and lead others including change leadership and team developments. -Provided clinical supervision and competency assessment of clinical staff -Lead and contributed to recruitment of clinical staff in line with HR policy and ensure the appropriate level of clinical detail is applied at interview. Show less

• Team Lead Physiotherapist

  • Mar 2020 - Dec 2021

  -Supported the Clinical Lead, Service Manager and other Team Leads in providing leadership and motivation to the clinical team to facilitate the achievement of personal and service objectives.-Provided clinical leadership to ensure safe and effective delivery of clinical interventions in line with professional standards and governance requirements.-Personally delivered a quality clinical service meeting the clinical and operational needs of the Tier 1 MSK service-Worked with the Service Manager and PCC (Admin) Team Leaders to plan and ensure efficient operational delivery of allocated services.-Developed and promoted a positive and dynamic image and culture to both internal and external stakeholders. At all times reflecting and encouraging core value behaviours amongst the team.-Developed and fostered productive relationships with local patient groups, Consultants, GPs, other key stakeholders. Show less

• Senior MSK Physiotherapist

  • Jul 2017 - Mar 2020

  - Management of clinical caseload- Management of junior staff delegation, Students, appraisals, teaching, completing competencies-CSP Representative - Provide regular teaching and training - Liaising across sites to maintain adequate staffing levelsSkills: Data Analysis · Multi-site Team Management · People Management · Caseload Management



Barts Health NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Band 5 Rotational Physiotherapist

  • Sep 2015 - Jul 2017

  -Band 5 rotations including: COE/MSK/Respiratory Community Rehab/ Neuro -Part of On call rota and weekend working -Management of ward rounds -Inline with Trust/CSP/HCPC competencies -Band 5 rotations including: COE/MSK/Respiratory Community Rehab/ Neuro -Part of On call rota and weekend working -Management of ward rounds -Inline with Trust/CSP/HCPC competencies