Experience

Orbit World Travel (NZ)

• New Zealand
• Travel Arrangements
• 100 - 200 Employee

• Groups & Events Coordinator

  • Jun 2019 - Present

  • Co-ordinate all aspects of event management including organising domestic and international group, incentive and conference travel• Assist corporate clients with queries, changes, and recommendations• Accurate and timely client accounts, invoicing, booking confirmation and itinerary preparation• Negotiating rates with service providers • Co-ordinate all aspects of event management including organising domestic and international group, incentive and conference travel• Assist corporate clients with queries, changes, and recommendations• Accurate and timely client accounts, invoicing, booking confirmation and itinerary preparation• Negotiating rates with service providers



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Group Travel Consultant

  • Oct 2012 - May 2019

  • Co-ordinate group travel for schools, sports teams, weddings, company conferences, retreats and incentive travel.• Keep thorough and accurate financial statements and documents, timely accounts, balancing monthly and yearly financials, monthly reporting

• Travel Broker

  • Jan 2004 - Sep 2012

  • Provide seamless customer experience, organizing all aspects of travel arrangements• Advise on insurance and visa requirements, accommodation, car hire, cruises, and touring • Large focus on excellent customer service, this role is 100% reliant on repeat and referral business

• Manager

  • Sep 1993 - Dec 2003

  • Lead, supervised, hired, trained, and coached a small team• Responsible for cost management and delegation of duties • Ensure team adhere to standards, create an environment which encourages and supports staff development• Setting and monitoring targets• Resolving issues within the team or with customers