Experience

Living Innovations

• Belgium
• Consumer Goods
• 1 - 100 Employee

• Rhode Island Residental Coordinator

  • Jul 2018 - Present

  ►MY ROLE: I connect residential clients and contractors with services and supports in order to maintain and enhance their daily lives. ►MY IMPACT: I serviced a baseline caseload of twenty individuals for routine and daily needs, as well as provided support and guidance for over 200 individuals while in a twenty four hour 'on call' roll, in which the service is 24/7/365. I responded to all routine and emergency situations with a strong desire to make a positive impact. # Interview clients to measure the effectiveness of interventions by gathering raw data to quantify outcomes # Process weekly payroll for 28+ accounts accurately and on time using Paycom Payroll platform # Work directly with clients in a deadline-driven environment requiring daily turnaround time and processing for multiple time sensitive administrative priorities Show less



The Kent Center

• United States
• Wellness and Fitness Services

• Community Based Case Manager/Hospital Liaison

  • Nov 2015 - May 2017

  ►MY ROLE: I interviewed clients daily and assessed emotional and physical capabilities to determine future counseling needs. ►IMPACT: #Reduced annual hospitalization rates by 12% YOY as client advocate and coach #Developed individual treatment plans for up to 40 clients to achieve positive community integration #Advocated for at-risk populations including people with disabilities; championed full inclusion initiatives #Spearheaded efforts to ensure clients accessed benefits and services by providing education and training regarding all available community resources and services; processed referrals for any unmet needs #Provided crisis intervention & counseling to help keep clients out of the hospital to reduce resource expenditure Show less



Gateway Healthcare Services

• Hospitals and Health Care
• 1 - 100 Employee

• Community Based Case Manager/Hosptial Liasion

  • Dec 2014 - Dec 2015

  ►MY ROLE: In this role I bridged the communication gap between staff, clients and hospital stakeholders to manage inpatient treatment and discharge plans. ►IMPACT: #Delivered a 10% reduction in hospitalization usage by maintaining strong relationships with clients #Supported client progress using a motivational interviewing technique to identify root cause issues #Maintained case notes and patient history records with 100% confidentiality with little direction or oversight Show less



Veterans Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• SSVF Case Manager

  • Jun 2014 - Oct 2014

  ►IMPACT: #Counseled and trained 10 clients per week; built social and soft skills to help clients transition back into society #Managed distribution of funding from housing grant as Housing Counselor; maintained confidential client records ►IMPACT: #Counseled and trained 10 clients per week; built social and soft skills to help clients transition back into society #Managed distribution of funding from housing grant as Housing Counselor; maintained confidential client records



Arbour Counseling Services

• United States
• Mental Health Care
• 200 - 300 Employee

• Community Based Case Manager

  • Nov 2013 - Apr 2014

  ►IMPACT: #Worked in patient-facing role as counselor to teenage and adult clients; developed coping skills & community integration strategies by making a quick connection with clients as mentor and coach #Outlined realistic goals and progress milestones; measured progress every six months & adjusted as needed ►IMPACT: #Worked in patient-facing role as counselor to teenage and adult clients; developed coping skills & community integration strategies by making a quick connection with clients as mentor and coach #Outlined realistic goals and progress milestones; measured progress every six months & adjusted as needed