Susan Barham
Account Administrator at EF Plastics UK Ltd- Claim this Profile
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Bio
Helen Furby
Sue is a conscientious team player who takes ownership of issues seeing them through to a conclusion. Sue is results focused and has developed good relationships with customers and suppliers. I have enjoyed working with Sue and would recommend working with her in the future.
Carol Chessis
Susan I worked together during my 8 years at Mobile Doctors. Although we were not in the same department, I was often impressed by Susan’s ability to handle even the toughest client. It was a skill which seemed to come perfectly naturally to her. Her duties included the maintenance of the complaints management system from which she would draw reports and statistics to identify trends enabling her to recommend changes which might be required in order to prevent issues from repeating themselves! As a team member or a leader, Susan was a valued asset to the Customer Service Process. I would not have any reservation in recommending her for any Customer Services role.
Helen Furby
Sue is a conscientious team player who takes ownership of issues seeing them through to a conclusion. Sue is results focused and has developed good relationships with customers and suppliers. I have enjoyed working with Sue and would recommend working with her in the future.
Carol Chessis
Susan I worked together during my 8 years at Mobile Doctors. Although we were not in the same department, I was often impressed by Susan’s ability to handle even the toughest client. It was a skill which seemed to come perfectly naturally to her. Her duties included the maintenance of the complaints management system from which she would draw reports and statistics to identify trends enabling her to recommend changes which might be required in order to prevent issues from repeating themselves! As a team member or a leader, Susan was a valued asset to the Customer Service Process. I would not have any reservation in recommending her for any Customer Services role.
Helen Furby
Sue is a conscientious team player who takes ownership of issues seeing them through to a conclusion. Sue is results focused and has developed good relationships with customers and suppliers. I have enjoyed working with Sue and would recommend working with her in the future.
Carol Chessis
Susan I worked together during my 8 years at Mobile Doctors. Although we were not in the same department, I was often impressed by Susan’s ability to handle even the toughest client. It was a skill which seemed to come perfectly naturally to her. Her duties included the maintenance of the complaints management system from which she would draw reports and statistics to identify trends enabling her to recommend changes which might be required in order to prevent issues from repeating themselves! As a team member or a leader, Susan was a valued asset to the Customer Service Process. I would not have any reservation in recommending her for any Customer Services role.
Helen Furby
Sue is a conscientious team player who takes ownership of issues seeing them through to a conclusion. Sue is results focused and has developed good relationships with customers and suppliers. I have enjoyed working with Sue and would recommend working with her in the future.
Carol Chessis
Susan I worked together during my 8 years at Mobile Doctors. Although we were not in the same department, I was often impressed by Susan’s ability to handle even the toughest client. It was a skill which seemed to come perfectly naturally to her. Her duties included the maintenance of the complaints management system from which she would draw reports and statistics to identify trends enabling her to recommend changes which might be required in order to prevent issues from repeating themselves! As a team member or a leader, Susan was a valued asset to the Customer Service Process. I would not have any reservation in recommending her for any Customer Services role.
Experience
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EF Plastics UK Ltd
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United Kingdom
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Plastics Manufacturing
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1 - 100 Employee
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Account Administrator
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Jun 2020 - Present
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SILENSTER BUILDING SERVICES LIMITED
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Construction
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1 - 100 Employee
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Administrative Assistant
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Oct 2019 - Mar 2020
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Administrative Assistant
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Jul 2016 - Jul 2019
Administrator and Appointment Scheduler. This job involved day to day management of a responsive and planned maintenance contract for an electrical contractor. My responsibilities included entering jobs onto an in-house system programming repairs, raising purchase orders and submitting applications to the client for invoicing. Administrator and Appointment Scheduler. This job involved day to day management of a responsive and planned maintenance contract for an electrical contractor. My responsibilities included entering jobs onto an in-house system programming repairs, raising purchase orders and submitting applications to the client for invoicing.
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Enfield Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Customer Service Officer
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Oct 2014 - Jun 2016
Provision of consistently high quality, customer focused service to tenants and leaseholders on tenancy and housing related issues, dealing efficiently and effectively with incoming and outgoing telephone calls and emails in a prompt and friendly manner.My duties include raising repairs, inspections and orders on behalf of tenants, leaseholders and technical team and liaising with various contractors to ensure that repairs are carried out in line with agreed processes and timescales.I am familiar with the data protection act and Comply with the Council policies and procedures, in relation to data protection maintaining customer’s confidentiality.My current duties also include opening, scanning and distributing hard copies of post to the relevant departments, and accurately recording details of cheques and correspondence on an Excel spreadsheet to ensure tracking throughout the Council departments.
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Senior Customer Service Advisor
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Oct 2000 - Jun 2014
My job involves liaising with Solicitors and Medical Experts with a view to providing a medical report to support compensation claims.I have an extensive Customer Service background and deal with both written and verbal complaints on a daily basis I ensure that clients are kept informed and all actions are undertaken and complaints responded to in accordance with the Companies agreed service levels. As part of my duties I also maintain and update a complaints management system which enables me to provide reports and statistics to identify trends and therefore enable processes to be changed and prevent issues reoccurring resulting in a better customer journey.I am aware of the importance of data protection and have a working knowledge of the data protection act 1998 as I was required to procure clients Medical records for onward transmission to the Medical experts.
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The Good Book Guide
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United Kingdom
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Book and Periodical Publishing
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Call Centre/Customer service advisor
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Jul 1993 - Oct 2000
My responsibilities included, entering orders taken over the phone from customers from all over the world.Dealing with Customer complaints and queries, some filing and admin work.Replying to Customers enquiries by letter, fax and Email. My responsibilities included, entering orders taken over the phone from customers from all over the world.Dealing with Customer complaints and queries, some filing and admin work.Replying to Customers enquiries by letter, fax and Email.
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Transfer and Invoice Clerk
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1985 - Jul 1993
My responsibilities included processing incoming stock invoices on a VDU, answering telephone enquiries and general admin (filing and photocopying). My responsibilities included processing incoming stock invoices on a VDU, answering telephone enquiries and general admin (filing and photocopying).
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Education
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Vocational
NVQ level 3 Business and Administration -
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Vocational
NVQ Level 3 Advanced Customer Service -
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Vocational
NVQ level 2 Customer Service -
1979 - 1985
St Pauls Way
7 CSE's 1 O'Level -
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st pauls way, community school. london
Community
