Corporate Services Manager

• Nov 2022 - Present

Senior Project Officer

• Sep 2021 - Jun 2022

Program Managment & Commissioning Program Managment & Commissioning

Authorised Officer

• Jun 2021 - Sep 2021

Monitoring and maintaining COVID 19 restrictions by ensuring individuals who are self-isolating comply with the current Health directions. • conducted home visits to provide support, information and resources while also ensuring compliance to health directives. • gained immediate trust and establish rapport in a 5-minute visit ensuring that the individual/s had a positive and informative exchange • collected concise and accurate data Monitoring and maintaining COVID 19 restrictions by ensuring individuals who are self-isolating comply with the current Health directions. • conducted home visits to provide support, information and resources while also ensuring compliance to health directives. • gained immediate trust and establish rapport in a 5-minute visit ensuring that the individual/s had a positive and informative exchange • collected concise and accurate data

Systems Project Lead

• May 2018 - Nov 2020

• Co-ordinate & manage IT projects and manage the change process ensuring stakeholders are clearly kept involved in the project lifecycle. • Develop and document processes and user training material • Draft and disseminate communication of changes to the organisation • Administration and support of any systems implemented until handover to BAU support • Conduct training of end users and facilitate support until handover to ICT • Co-ordinate & manage IT projects and manage the change process ensuring stakeholders are clearly kept involved in the project lifecycle. • Develop and document processes and user training material • Draft and disseminate communication of changes to the organisation • Administration and support of any systems implemented until handover to BAU support • Conduct training of end users and facilitate support until handover to ICT

IT Governance Process Analyst

• Jan 2016 - Feb 2018

Working within the Systems Engineering & Operations Shared Services team, to enable effective IT delivery. I was responsible for providing Governance with a focus on process improvement, cost control and accurate and meaningful reporting for the national Design and Delivery teams. Working within the Systems Engineering & Operations Shared Services team, to enable effective IT delivery. I was responsible for providing Governance with a focus on process improvement, cost control and accurate and meaningful reporting for the national Design and Delivery teams.

Team Leader - Service Transition,

• Jan 2015 - Jan 2016

Leading at team of 8 System Testers located in Australia, Auckland and Manila.The team was responsbile for testing new call centre functionality for the delivery of new business and BAU Change Requests.

Project Coordinator

• Jun 2014 - Feb 2015

Supporting a team of 20 technical project managers and functional PMO staff responsible for co-ordinating end to end PMO functions for the entire IT portfolio or work, encompassing both Contact Centre applications and business infrastructure.

Schedule & Change Co-ordinator

• 2003 - Jun 2014

Scheduling the work for a team of 35 Developers and testers on a weekly basis to ensure client requirements and deadlines were met. This role involved conducting weekly prioritisation meetings with managment and I was the first point of contact for escalation and resultion of issues.

IT Admin Co-ordinator

• 1998 - 2003