Susan Allen

Technical Support Analyst at Redwood Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area

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5.0

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Sanjay Gaikwad

Susan is a very focused and thorough professional. I have personally seen Susan's work and it is of the highest quality. Susan is also a friendly person and it was a pleasure to have worked with her.

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Technical Support Analyst
      • 2016 - Present

      Level 2 support, deep dive analysis, systems integration specialist. Level 2 support, deep dive analysis, systems integration specialist.

    • Self Employed
      • Feb 2014 - Present

    • Systems Analyst
      • Nov 2008 - Jan 2014

      Systems Analyst in charge of management reporting, including Business Intelligence dashboard applications. Main technology is QlikView. Systems Analyst in charge of management reporting, including Business Intelligence dashboard applications. Main technology is QlikView.

    • Senior OTM Analyst
      • May 2007 - Oct 2008

      Senior systems analyst in charge of Rate Management and Financial Settlement in Oracle Transportation Management for a 3rd party logistics firm. In charge of configuring transportation rates for clients in OTM including: * Truckload and intermodal rates including mileage- and weight-based rates, hazmat, temperature control. * LTL rates with SMC Czar tariff interface. * Zone- and unit-based parcel rates. * International ocean rates. * Distance interfaces within the U.S., Canada, and Mexico. * Various fuel surcharge (rate factor) programs. * Various other accessorial costs. * Also in charge of financial settlement within OTM, including auto approval tolerances, voucher generation, and interfaces to external financial systems. Technology: Oracle Transportation Management (formerly Glog), Microsoft SQL, Visual Basic, SMC Rateware, Microsoft Office Automation. Show less

    • self employed
      • Oct 1997 - May 2007

      Consultant providing analysis and programming services to various 3rd party logistics firms and manufacturing firms in transportation information systems, including: * Reports in Oracle Transportation Management (OTM) System. * Interface between OTM and proprietary client systems. * Software to provide user interface between data in Excel and the SMC3 Czar tariff software, client-specific truckload rates, and parcel rates. * Software to manage client’s international rates. * Database to manage transportation insurance, hazmat requirements, and contract documents. * Transportation database to assist in tracking various carriers’ rates, equipment, service areas, etc. * Service time databases and lookup tools to find carriers providing transport between given geographic points. * Various proprietary client-based systems development and maintenance. Also created system for managing automotive dealership customer retention and incentive programs for both F&I and service data. Show less

    • Systems Analyst
      • Jun 1993 - Oct 1997

      Responsible for development and implementation of an executive information system known as Metrics Reporting, which tracked key client freight statistical information in both report and graphic forms for presentation purposes. Developed numerous in-house management and statistical reporting tools. Also responsible for development, implementation, and maintenance of various components of the freight audit and payment system processes, including management and client reporting and graphs, invoicing, and user data maintenance. Also acted as an ISO internal auditor. Developed various PC-based analysis tools to automate, expedite, and improve accuracy in the new client qualification process. Technology: VAX/VMS, FOCUS, COBOL, SQL, Visual Basic, Microsoft Access, Microsoft Word, DCL, JAMS, Microsoft Project, Microsoft Visual SourceSafe. Show less

    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Systems Analyst - Glass Division
      • Oct 1986 - Jun 1993

      Lead analyst in charge of projects associated with automotive replacement glass business (Carlite). Applications included inventory management, releasing, shipping, invoicing, sales, quality reporting, and other historic and management reporting associated with the business. Responsibilities included assisting end users with establishing priorities based upon business requirements, analyzing user needs, developing technical alternatives with cost and resource estimates, developing technical specifications, scheduling and tracking work among self and agency personnel, and installing production changes. Also responsible for day-to-day production integrity and analyzing and fixing problems in an expeditious manner. Show less

    • United States
    • Utilities
    • 700 & Above Employee
    • Systems Analyst
      • Nov 1983 - Oct 1986

      Programmer/analyst in the Project Management Department. Responsibilities included development of FOCUS-based material requisition, vendor quality/performance, and project tracking applications for use in the backfit construction areas at two nuclear power plants. Responsible for coordinating departmental graphics needs, including designing and developing charts for management presentations, as well as comparing and selecting a standard for PC-based software for end user graphics. Worked on project to convert company's timesharing system from a Univac VS/9 platform to IBM's VM/CMS. Responsibilities included working with end users and programmers in a decentralized data processing environment, reviewing and learning various timesharing applications; analyzing, programming, and testing changes needed to migrate applications to the new operating system; training users on the new system; and finally migrating the applications to the new system. Show less

    • Programmer Analyst
      • Feb 1980 - Oct 1983

      Worked as a programmer, developing and supporting various business applications for the construction of a $2 billion coal gasification plant in North Dakota under a Federal Government alternative fuels project. Worked directly with end users and interfaced with major construction contractors to coordinate analysis of needs and develop applications for internal controls. Also provided programming support for major revisions to the parent company's ESOP System and in the development of a new Payroll/Personnel System for (then) sister company, Michigan Consolidated Gas Company. Show less

Education

  • Henry Ford College
    Associate of Science, Computer Science
    1986 - 1988

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