Experience

gojolley

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Customer Experience Assistant

  • Nov 2022 - Present



NextCounsel Limited

• Nigeria
• Legal Services
• 1 - 100 Employee

• • Aug 2020 - Present

  -Facilitates client training sessions for an in-depth understanding of the usage of the company’s ERP.-Technical Writer: Creates user manuals for easy understanding of the usage of the software (written and video manuals).-Tracking and documentation of clients' issues. -Resolves clients' issues or escalates due to its technicality.-Performs system testing and documentation

• • Nov 2018 - Aug 2020

  -Managed projects by tracking each ongoing project-Managed the client's issues (understanding their issue, documenting it, and communicating with the appropriate team for resolving).

• • Jan 2018 - Oct 2018

  -Responsible for resolving clients' issues-Facilitated training for clients to help them understand the usage of the firm's software.-Initiated an issue log tracker with the use of Microsoft Excel to help track every client's issue and have them resolved.



National Youth Service Corps

• 700 & Above Employee

• Secretary General

  • Jun 2018 - Oct 2018

  Secretary-General for Social Welfare and Tourism( Wednesday Community Development Service) Secretary-General for Social Welfare and Tourism( Wednesday Community Development Service)



Eko FM/Radio Lagos

• Lateef Jakande Road, Agidingbi, Lagos

• Intern

  • Jul 2015 - Sep 2015

  (Current Affairs Department) ● Responsible for editorial writing (Current Affairs Department) ● Responsible for editorial writing



Hebron FM

• Covenant University, Ota Ogun state Nigeria

• Intern

  • Jul 2014 - Aug 2014

  (Broadcaster/News Editor) ● Responsible for news gathering ● Responsible for editing of news ● Responsible for broadcasting of news (Broadcaster/News Editor) ● Responsible for news gathering ● Responsible for editing of news ● Responsible for broadcasting of news