Experience

Plexus Energy Limited

• Kenya
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Team Leader Operations

  • Jul 2015 - Present

  Plexus Energy provides solar energy solutions in light of Agenda 2030 regarding economic sustainability in East Africa and beyond. As a Manager, my responsibilities include but are not limited to: • Project management • Resources planning and controlling • Clients relationship management • Processes design, implementation and improvement • Human resource management – internal need identification, roles description, talent identification, training, performance review and appraisal. • Budgets management • Team leader Show less



EMC (Expanding Mobile Connectivity)

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Aug 2014 - Jul 2015

  EMC provides vital land and satellite communications services over a robust platform engineered expressly for users in hard-to-reach places. My roles as a Project Manager included but were not limited to:• Plan and Develop the Project Idea. Every project starts as an idea. ...• Create and Lead teams• Set and manage projects deadlines• Projects progress monitoring and management• Address issues arising during project implementation• Projects budget management• Communication to all stakeholders• Project performance evaluation Show less

• Field Support Co-ordinator

  • Mar 2012 - Jul 2014

  My focus in this role involved:• Emerging Markets Communications - Nairobi - Kenya Managed and coordinated 62 field engineers located in different parts of the globe.• Communicated with customers on behalf of the organization on matters concerning field engineers' assignments.• Reporting to the Global field engineer manager, providing daily, weekly and monthly reports on travel tickets, job allocations for various projects and global visa status.• Stock management in Kenya office.• Involved in recruiting technical people.• Planned projects execution with lead times and advised project managers on the same. Managed global technical team, assigning work to the technical department, allocating field related cost to projects. This was to ensure compliance. • Coordination of flights and accommodation for the technical staff in East and Central Africa.• Followed up on visa requirements for the technical team and assisted them in applying for visas globally, communicating to other departments on status of planned and ongoing jobs for planning purposes including account managers, logistics, finance customer support.• Helped counsel the technical staff and their families in cases where the staff needed to work in danger prone areas. Show less



Icon Telesec Services Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Service Delivery

  • Jan 2004 - Aug 2007

  • Supervised and provided direction for six technical direct reports regarding network activities. • Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Worked closely with team members to meet and exceed all customer service requirements by ensuring they are highly motivated. • Followed up with clients to ensure optimal customer satisfaction. • Described solutions to customers accurately and persuasively. • Did work under pressure and developed a strong attention to detail. • Developed new business opportunities by effectively communicating product lines to leading internet service providers. Created alternative business plans to improve customer relationships. • Researched clients' business issues and goals to offer appropriate solutions. Show less



Osmosys Software Solutions

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2002 - Dec 2003

  • Nairobi - Kenya Updated customer orders from start to finish in an accurate and timely manner. • Met all customer call guidelines including service levels, handle time and productivity. • Solved unresolved customer issues. • Strong leader of customer support staff. • Facilitated inter-departmental communication to effectively provide customer support. • Effective liaison between customers and internal departments. • Maintained accurate records customer account activity. • Investigated and resolved customer inquiries and complaints in a professional manner and as per company standards. • Promptly responded to inquiries and requests from prospective customers. • Followed-through on all critical inter-departmental escalations to increase customer retention rates. Show less