Experience

Synnex Metrodata Indonesia

• Indonesia
• Information Technology & Services
• 300 - 400 Employee

• Modern Channel Representative

  • Sep 2019 - Present

  - Responsible of dealing with E-Commerce Partner and Brand Vendor- Managing existing account and increase sales in retail sector to achieve sales goals- Identifying potential buyer and project from B2B sector to maximizing revenue growth- Maintaining high level of product and customer knowledge necessary to make sales- Providing regular & accurate sales forecast to direct report manager - Responsible of dealing with E-Commerce Partner and Brand Vendor- Managing existing account and increase sales in retail sector to achieve sales goals- Identifying potential buyer and project from B2B sector to maximizing revenue growth- Maintaining high level of product and customer knowledge necessary to make sales- Providing regular & accurate sales forecast to direct report manager



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Store Service Assistant

  • Jan 2017 - Jul 2019

  - Store administration including responsible for measuring and reporting store salesconsolidation and store operations cash flow on a weekly and monthly basis.- Maintaining office cash flow including banking and prepare change order for storeoperations day to day.- Processing invoices, reconciles miscellaneous tender and maintaining office recordsand archiving files as per requirements.- Answering and forwarding telephone calls to the right person and/or departments,including assisting customer queries and complaints by phone.- Maintaining price, ticketing and data integrity within the store. At the same time,keeping up to date with special promotions.

• Customer Service Supervisor

  • Aug 2015 - Jul 2019

  - Responsible for processing payments, refunds, exchanges and voids.- Giving advice and guidance on product selection to customers.- Assisting customers with their needs and addressing their problems.- Engaging and maintaining a good relationship with customers by providing excellentcustomer service.- Organising workflow and ensuring that team member understand their duties andtask.



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Store Team Member

  • Jul 2016 - Mar 2018

  - Customer Service Assistant and Delicatessen Team Support- Working in team environment under little or no supervision while having to perform in a fast and efficient manner.- Helps the team to achieve good rating for mystery shopper review by giving supportive customer service.- Competent in ensuring the quality of all products sold to customers. - Customer Service Assistant and Delicatessen Team Support- Working in team environment under little or no supervision while having to perform in a fast and efficient manner.- Helps the team to achieve good rating for mystery shopper review by giving supportive customer service.- Competent in ensuring the quality of all products sold to customers.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Supervisor

  • Apr 2012 - Jan 2015

  - Ability to serve customers and guide them regarding menu and up-selling product.- Maintain housekeeping and help managers to improve the restaurant.- Main responsibilities included mentoring and support team member and assisting newcrew with on job training. - Ability to serve customers and guide them regarding menu and up-selling product.- Maintain housekeeping and help managers to improve the restaurant.- Main responsibilities included mentoring and support team member and assisting newcrew with on job training.