Experience

PMJ Gems & Jewellers Pvt Ltd

• India
• Luxury Goods & Jewelry
• 100 - 200 Employee

• Logistics Center Manager

  • Apr 2021 - Present

  • Manage the entire B2B/B2C Logistics Operations of Jewellery Products, Non RM (Packing material, Fulfilment related stuff etc). • Preparing the Delivered Dockets details from the Logistics Partners Website • Planning & Arrangement of Logistics from all PMJ Locations. • Checking the Logistics Invoices/Bills to be paid off to the logistics partners for the service Utilised. • Updating the Logistics schedule by taking the planned routing schedule from the Logistics Vendors. • Planning & Arranging the Special Logistics Services depending on the requirement. • Planning & Arranging the stock from Gold/Diamond vendors by using the Logistics Partners. • Planning and finding out the Logistics Service providers for smooth of flow of Operations and discussing on the Rate Negotiations to avail the Service. • Manager knows how to operate and manage all the various software's and software applications that are required for the job like Point Of Sale, Microsoft Synergics, Microsoft office, Emails etc • Ensure all the Outstation Shipment Connections has to be prioritised and make sure connections happen in time with respected TAT time by Logistics Partners • Support the Logistics Head & Logistics Director to meet business metrics and goals. • Operating as an authority and point of contact for emerging operational issues and associate concern • Understands and adheres to SOP. • Manages all the Delivery Executives and Dispatch Associates in the hub. • Strong Decision Making approach and Innovative thinking to derive the best results for Productivity and Quality.• • Conduct Review meetings on weekly/monthly basis to supervise the activity plan and take prior action to implement for smooth running of Operations. • Take one‑on‑one meetings with team members to analyse the complexity issues in the work and ensure they are trained properly. • Managing the Attendance of the reporting team in order to have smooth flow of Operations at given time. Show less



CaratLane - A Tanishq Partnership

• India
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Team Leader(Logistics Hub Operations)

  • Jun 2020 - Jan 2021

  • Team Leader is to manage the entire inventory of Jewellery Products, Non RM (Packing material, Fulfilment related stuff etc). • Prepare a weekly/Monthly Inventory audit report and send it to Inventory auditor • Team Leader is to keep a record of all the inventory (FG, NON RM) • Managing of Next day delivery project (24Hours Project) for same city deliveries Dynamic/Online/Offline Orders. • Ensure all the Shipment Connections has to be prioritised and make sure connections happen in time with Courier Partners like Bluedart/Delhivery/Ecom etc • Operating as an authority and point of contact for emerging operational issues and associate concern • Understands and adheres to SOP • Team Leader manages all the Delivery Executives and Packing Associates in the hub. • Ensure that his team is well disciplined and always punctual to work. • Team Leader is accountable for the sales cash management. The Team Leader is to collect the Sales cash from the Delivery Executive and also accountable for the Mswipe transactions. • Strong Decision Making approach and Innovative thinking to derive the best results for Productivity and Quality. • Team Leader is to look after all the assets in the hubs like the Delivery Bags, M swipe Machines, Work Station related machines etc. • Ensure that all the assets are in good working condition. • Team Leader ensures that his entire team members are being utilised to the optimum capacity. • He/she ensures that there is no SLA Breach (other than bad weather/unforeseen circumstances). • Lead shift hand over and team huddles in day to day operations. • Conduct Review meetings on weekly/monthly basis to supervise the activity plan and take prior action to implement for smooth running of Operations. • Take one-on-one meetings with team members to analyse the complexity issues in the work and ensure they are trained properly. Show less



Amazon Fulfillment Technologies & Robotics

• United States
• Software Development
• 700 & Above Employee

• Tron analyst

  • Jul 2018 - Apr 2020

  • Support the Manager to meet business metrics and goals. • Ensure all the associates are well versed with the latest process updates & bridge the knowledge gaps within the team. • Reports the anomalies in the jobs received and communicate trends to Manager. • Lead shift hand over and team huddles in absence of Manager. • Operating as an authority and point of contact for emerging operational issues and associate concern. • Develop entry level knowledge of MS Excel based tools, familiarity with Excel spreadsheets and ability to navigate and interpret data. • Continuous real-time intraday monitoring of incoming alarms. • More focus given to New Hire in terms of Andon and process clarifications. • Will be involved in Gemba boards. • Drive results in live environment. • Analyze and detect exceptions. • Meet predetermined and assigned productivity targets and quality standards. • Understand the issue and make best use of available resources to resolve it. • Understands and adheres to SOP. • Strong Decision Making approach and Higher Order Cognitive thinking to derive the best results for Productivity and Quality. Show less



Kotak Life

• India
• Insurance
• 700 & Above Employee

• Team Lead

  • Jan 2015 - May 2016

  • Recruit qualified agents in line with manpower targets through recruitment support and own referrals. • Training and developing agents on an ongoing basis. • Team size handled- 20. • Executing and implementing compliance procedure within the team. • Conduct weekly / monthly meeting to review performance, disseminate Company information, address common problems and concerns and rally the team to achieve goals. • Identify agents development needs and work with Training Department to schedule appropriate technical, product and skills training. • Accompany agents on customer visits to support and improve servicing skills. • Recognize high performance and reward accomplishments. • Oversee day-to-day operation. • Listen to team members feedback and resolve any issues or conflicts. • Encourage creativity and risk-taking. • Supervise the activity plan of all the agents to ensure these are being fulfilled as per the desired levels. • Maintain work process flow by coordinating information and requirements with related to operational departments Show less