Marta Survilo
Chief Operating Officer at OKEO- Claim this Profile
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English Full professional proficiency
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Polish Native or bilingual proficiency
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Lithuanian Native or bilingual proficiency
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Russian Full professional proficiency
Topline Score
Bio
Simon Moran
As well as being a pleasure to work alongside, Marta is a highly experienced and effective Operations Executive. She offers a rare combination of being able to get a high volume of critically important stuff done whilst always maintaining a positive and collaborative approach. Anyone who has worked with Marta will tell you that she is deeply committed to looking after her people, and this principle enables her to inspire teams to achieve highly stretching goals on a regular basis. I would have no reservations about recommending Marta to any founder looking for somebody to help scale their business 👍🏻
Justinas Lasevicius
Marta and I have been working together for more than six years. She's very professional, has high standards and most importantly loves the customers. For any consumer-centric business, Marta is an exceptional addition to the team. She's a hands-on leader. She can run big projects, inspire others around her and get stuff done. It was always a pleasure working together!
Simon Moran
As well as being a pleasure to work alongside, Marta is a highly experienced and effective Operations Executive. She offers a rare combination of being able to get a high volume of critically important stuff done whilst always maintaining a positive and collaborative approach. Anyone who has worked with Marta will tell you that she is deeply committed to looking after her people, and this principle enables her to inspire teams to achieve highly stretching goals on a regular basis. I would have no reservations about recommending Marta to any founder looking for somebody to help scale their business 👍🏻
Justinas Lasevicius
Marta and I have been working together for more than six years. She's very professional, has high standards and most importantly loves the customers. For any consumer-centric business, Marta is an exceptional addition to the team. She's a hands-on leader. She can run big projects, inspire others around her and get stuff done. It was always a pleasure working together!
Simon Moran
As well as being a pleasure to work alongside, Marta is a highly experienced and effective Operations Executive. She offers a rare combination of being able to get a high volume of critically important stuff done whilst always maintaining a positive and collaborative approach. Anyone who has worked with Marta will tell you that she is deeply committed to looking after her people, and this principle enables her to inspire teams to achieve highly stretching goals on a regular basis. I would have no reservations about recommending Marta to any founder looking for somebody to help scale their business 👍🏻
Justinas Lasevicius
Marta and I have been working together for more than six years. She's very professional, has high standards and most importantly loves the customers. For any consumer-centric business, Marta is an exceptional addition to the team. She's a hands-on leader. She can run big projects, inspire others around her and get stuff done. It was always a pleasure working together!
Simon Moran
As well as being a pleasure to work alongside, Marta is a highly experienced and effective Operations Executive. She offers a rare combination of being able to get a high volume of critically important stuff done whilst always maintaining a positive and collaborative approach. Anyone who has worked with Marta will tell you that she is deeply committed to looking after her people, and this principle enables her to inspire teams to achieve highly stretching goals on a regular basis. I would have no reservations about recommending Marta to any founder looking for somebody to help scale their business 👍🏻
Justinas Lasevicius
Marta and I have been working together for more than six years. She's very professional, has high standards and most importantly loves the customers. For any consumer-centric business, Marta is an exceptional addition to the team. She's a hands-on leader. She can run big projects, inspire others around her and get stuff done. It was always a pleasure working together!
Experience
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OKEO
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1 - 100 Employee
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Chief Operating Officer
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2022 - Present
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Business Process Officer
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2021 - 2022
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Custolytica
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United Kingdom
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IT Services and IT Consulting
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Advisor
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2020 - Feb 2022
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Girteka Logistics
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Lithuania
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Transportation, Logistics and Storage
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1 - 100 Employee
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Head Of Customer Service Europe
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2020 - 2021
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TransferGo
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United Kingdom
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Financial Services
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200 - 300 Employee
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Chief Operating Officer
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2019 - 2020
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Director Of Customer Experience
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2017 - 2019
Defined customer support vision and strategy;Represented customer perspective with the executive management team; Ensured that Customer Support KPIs are met successfully;Collaborated with product and engineering in selecting and implementing tech to make Customer Support operations more effective;Built business cases and actively cooperated with product and development teams to improve user experience; Built scalable processes and policies in a constantly evolving organisation;Managed and scaled a multilingual Customer Support team in the UK and Lithuania;Responsible for the professional development of the Customer Support team;
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Head Of Customer Support
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2015 - 2017
Established a multilingual Customer Support team in multiple locations;Responsible for organisational change within Customer Support - introduced Team Lead responsibility, optimised and added transparency to Customer Support department by introducing performance KPIs;Responsible for hiring, firing decisions and performance of the Customer Support department;Responsible for Customer Support budget and staffing;Developed product changes to improve user experience, increase productivity and enhance customer satisfaction and retention;
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Customer Support Manager
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2013 - 2015
Built a multilingual Customer Support Team;Built processes and policies; Built a knowledge base for the Customer Support Team;Trained Customer Support agents; Assisted B2C and B2B customers; Cooperated with development and product teams on customer related tasks and projects;
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Project Manager
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2011 - 2017
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European Commission
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Belgium
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Government Administration
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700 & Above Employee
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Internship
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2013 - 2013
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Education
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2021 -
ISM University of Management and Economics
Executive Master in Management, Business Administration and Management -
2020 -
Harvard Business School Online
CORe Credential of Readiness -
Association of Lean Professionals
Lean Six Sigma for Service -
ISM University of Management and Economics
Business Strategy -
Produkto akademija - TheFrontiers
Product Management Courses -
Produkto akademija - TheFrontiers
UX Courses -
Vilniaus universitetas / Vilnius University
Master’s Degree, Interpreting -
University of Leeds
Internship, Language Interpretation and Translation -
Vilniaus universitetas / Vilnius University
Bachelor’s Degree, English Language and Literature
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