Experience

Flora Hospitality

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Housekeeping room attendent

  • Oct 2021 - Present



WOW Hotel Indore

• India
• Hospitality
• 100 - 200 Employee

• Housekeeping Associate

  • Mar 2020 - Aug 2021

  Enters and prepares the room for cleaning.Dusts the room and furniture.Replenishes guestroom and bath supplies.Cleans the bathroom.Cleans the closet.Vacuums and racks the carpet.Checks and secures the rooms.Replenish amenities according to the operational standards.Deliver and retrieve items on loan to guests e.g. iron and ironing boardsEnsure security of guest rooms and privacy of guestsPerform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as requiredCleans guest bathroom/bedroom/floor corridor.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Empty trash containers and ashtrays.Remove all dirty terry and replace with the clean par to the designated layout.Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.Replace facial, toilet tissue and bathroom amenities in correct amount and location.Inspect condition of bathrobes and replace soiled/damaged ones.Remove dirty bed linen and make up bed with clean linen.Replace laundry bags and slips.Dust and polish all furniture.Realign furniture to the floor plan.Responsible for replenishment of guest complimentary water.Responsible for the Hotel property in the work area.Attends to guest calls, guest requests /guest complaints in the area assigned to him.Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.Responsible for following the standard operating procedures.Responsible for achieving and exceeding the guest satisfaction score.Update status of rooms cleaned on assignment sheet.Return and restock cart at end of shift. Show less

• Industrial Trainee

  • Sep 2019 - Mar 2020