Sureya Landini MBA
Founder & Managing Director at Blue Donkey Ltd- Claim this Profile
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Turkish Native or bilingual proficiency
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Bio
Michelle Hurst
Sureya and her team were quickly able to grasp what we needed to increase performance across the business. They created a comprehensive summary of what was required and why, then delivered customised training to the frontline sales team and supervisors. Together we created a Centre of Excellence within the Bank of Scotland Corporate brand that supported us to ultimately move to generating £1bn new business. There is no shortage of sales training firms in the market. The difference with Sureya's team is that they focus on real world improvement, are fun to work with and flexible as business needs develop.
Andy Sommerville
I have worked with Sureya for many years both in previous businesses and my current business. When you look for someone with Sureya's experience, its a given that a great job will be done. What Sureya gives is something that only comes naturally to a certain type of person. That something is a genuine passion, determination and total commitment to making her clients business (clients like my business),succeed. She is genuine, inspirational, a tremendous motivator and is so much more than a Tele Marketing expert.
Steve Elsom
We have been delighted with the support that Sureya and the Blue Donkey team have provided to us over the past five years. The quality of introductions and the conciseness of the data summary is testament to a very well run business with strong leadership and staff engagement.
Michelle Hurst
Sureya and her team were quickly able to grasp what we needed to increase performance across the business. They created a comprehensive summary of what was required and why, then delivered customised training to the frontline sales team and supervisors. Together we created a Centre of Excellence within the Bank of Scotland Corporate brand that supported us to ultimately move to generating £1bn new business. There is no shortage of sales training firms in the market. The difference with Sureya's team is that they focus on real world improvement, are fun to work with and flexible as business needs develop.
Andy Sommerville
I have worked with Sureya for many years both in previous businesses and my current business. When you look for someone with Sureya's experience, its a given that a great job will be done. What Sureya gives is something that only comes naturally to a certain type of person. That something is a genuine passion, determination and total commitment to making her clients business (clients like my business),succeed. She is genuine, inspirational, a tremendous motivator and is so much more than a Tele Marketing expert.
Steve Elsom
We have been delighted with the support that Sureya and the Blue Donkey team have provided to us over the past five years. The quality of introductions and the conciseness of the data summary is testament to a very well run business with strong leadership and staff engagement.
Michelle Hurst
Sureya and her team were quickly able to grasp what we needed to increase performance across the business. They created a comprehensive summary of what was required and why, then delivered customised training to the frontline sales team and supervisors. Together we created a Centre of Excellence within the Bank of Scotland Corporate brand that supported us to ultimately move to generating £1bn new business. There is no shortage of sales training firms in the market. The difference with Sureya's team is that they focus on real world improvement, are fun to work with and flexible as business needs develop.
Andy Sommerville
I have worked with Sureya for many years both in previous businesses and my current business. When you look for someone with Sureya's experience, its a given that a great job will be done. What Sureya gives is something that only comes naturally to a certain type of person. That something is a genuine passion, determination and total commitment to making her clients business (clients like my business),succeed. She is genuine, inspirational, a tremendous motivator and is so much more than a Tele Marketing expert.
Steve Elsom
We have been delighted with the support that Sureya and the Blue Donkey team have provided to us over the past five years. The quality of introductions and the conciseness of the data summary is testament to a very well run business with strong leadership and staff engagement.
Michelle Hurst
Sureya and her team were quickly able to grasp what we needed to increase performance across the business. They created a comprehensive summary of what was required and why, then delivered customised training to the frontline sales team and supervisors. Together we created a Centre of Excellence within the Bank of Scotland Corporate brand that supported us to ultimately move to generating £1bn new business. There is no shortage of sales training firms in the market. The difference with Sureya's team is that they focus on real world improvement, are fun to work with and flexible as business needs develop.
Andy Sommerville
I have worked with Sureya for many years both in previous businesses and my current business. When you look for someone with Sureya's experience, its a given that a great job will be done. What Sureya gives is something that only comes naturally to a certain type of person. That something is a genuine passion, determination and total commitment to making her clients business (clients like my business),succeed. She is genuine, inspirational, a tremendous motivator and is so much more than a Tele Marketing expert.
Steve Elsom
We have been delighted with the support that Sureya and the Blue Donkey team have provided to us over the past five years. The quality of introductions and the conciseness of the data summary is testament to a very well run business with strong leadership and staff engagement.
Credentials
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MBA, CIPD
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Experience
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Blue Donkey Ltd
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Advertising Services
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1 - 100 Employee
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Founder & Managing Director
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Nov 1997 - Present
As founder and Managing Director of Blue Donkey Intelligent Telemarketing for 22 years, I’m trusted by leading brands for outsourced telemarketing, research, or training. For each client engagement, it’s my job to ensure we consistently provide a service that’s eloquent enough to be their mouth-piece, and sensitive enough to reflect the uniqueness and magic of their brand. People say great things about Blue Donkey. We've earned respect and an enviable reputation as a boutique provider in the B2B niche. What separates us from the competition is that we understand business, we knew from day one that our mission was to do things differently, intelligently. So we don’t use scripts, prompts or any of the prosaic formulas our industry has grown from. Instead we surround ourselves with commercially savvy staff who share in our values. Together we ask questions, keep learning, have energy and work hard. We communicate with our client family frequently and open-handedly about what it will take to achieve their goals, for marketing, sales, and most importantly the customer experience for those people at the receiving end of a Blue Donkey call. My main achievements at Blue Donkey are - A highly differentiated service that’s attractive to leaders in their market - Blue Donkey has been the winner of numerous national and regional awards - Robust processes and Quality Management Systems (QMS) capable of successfully securing ISO:9001 and Investors In People accreditations for the last 10 years - Produced an extensive library of training, monitoring, coaching, and competency tools applicable and proven across multi-disciplinary teams, irrespective of sector - 21 years uninterrupted successful financial performance Far from being just another service shop, Blue Donkey’s strengths lie in human-to-human contact which is compelling because it’s intelligent, different, and based on customer needs rather than the need to sell! Visit bluedonkey.co.uk
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BenefitStar
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United Kingdom
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Professional Training and Coaching
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Managing Director
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Feb 2010 - Present
In telemarketing the right words are not as important as the right feelings BenefitStar is the training enterprise behind Blue Donkey and now a small, independent sister organisation. It was developed to satisfy the exacting training demands of uncompromising environments like that of an outbound outsource agency selling primarily on excellence, where every moment of every hour has to generate tangible payback for commissioning clients. During our journey as an outsource provider, some of our clients found that certain propositions were not right for outsourcing and some simply wanted to retain telemarketing within their own walls. Hence BenefitStar was developed by Blue Donkey’s qualified training resource, for clients like HBOS, Icopal, Lloyds bank, Palletline With over 20 years’ experience writing, delivering and measuring training, we take pride in a showcase of client success stories, and some of the most satisfied feedback in the industry. The methods we use are comprehensive and because we are accustomed to the toughest of outbound B2B environments (at Blue Donkey) our skills are tested and refined daily. Essentially if they don’t work, we don’t get work! See benefitstar.co.uk to hear what our clients say: Sureya and her team were quickly able to grasp what we needed to increase performance across the business. They created a comprehensive summary of what was required and why, then set about delivering customised training from frontline sales staff to supervisors. Together we created a 'Centre of Excellence' within the Bank of Scotland Corporate brand that supported us to ultimately move the centre from qualified sales leads to generating £1bn of new business within the team itself. There is no shortage of sales training firms in the market. The difference with Sureya's team is that they focus on real world improvement, they are fun to work with and flexible as business needs develop Michelle Hurst Di Pasquale HBOS Bank of Scotland Corporate
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Education
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2013 - 2016
The Open University Business School
MBA Masters of Business Administration, Marketing, Management, Human resources, Operations, Finance, Accounting, Change management -
1993 - 1995
Chartered Institute of Personnel and Development (CIPD)
Professional Training and Development, L&D
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