Experience

nimbus

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Live Service’s Manager @ Government Department- Security Cleared

  • Mar 2020 - Present



@ Government Department

• Royal Leamington Spa, England, United Kingdom

• IT Service & Transition Manager (contract) - Security Cleared

  • Apr 2018 - Feb 2020



Government agency

• IT Service and Incident Manager (contract) - Security Cleared

  • Sep 2017 - Apr 2018

  Major Incident Management Incident Management Problem Management Change Management Capacity and Availability Management Service, Asset and Configuration Management Service Level Management and Reporting Service request and Catalogue Management Continual Service Improvement Process improvement And all in an Agile environment Major Incident Management Incident Management Problem Management Change Management Capacity and Availability Management Service, Asset and Configuration Management Service Level Management and Reporting Service request and Catalogue Management Continual Service Improvement Process improvement And all in an Agile environment



SCC

• Managing Government accounts

• IT Service Delivery Manager - Security Cleared

  • Jan 2015 - Sep 2017

  IT Service Delivery Manager assigned to a Government account Based on client site and manage backend Infrastructure Services of 20 racks of physical servers and blade enclosures and Services hosted on the G-Cloud Responsible for ITIL Service Management disciplines, including Incident, Change, Problem and Major Incident management. Disaster recovery management IT Service Delivery Manager assigned to a Government account Based on client site and manage backend Infrastructure Services of 20 racks of physical servers and blade enclosures and Services hosted on the G-Cloud Responsible for ITIL Service Management disciplines, including Incident, Change, Problem and Major Incident management. Disaster recovery management



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Delivery Manager

  • Jan 2014 - Jan 2015

  Service Delivery Manager assigned to the Deutsche Bank account. Responsisible for Desktop and Mobile Services to ITIL standards Based on client site in Birmingham with travel to various locations. Operations manager with 6 direct reports based in various sites. Build and enhance client relationships. Point of contact for responsible service lines. Service Delivery Manager assigned to the Deutsche Bank account. Responsisible for Desktop and Mobile Services to ITIL standards Based on client site in Birmingham with travel to various locations. Operations manager with 6 direct reports based in various sites. Build and enhance client relationships. Point of contact for responsible service lines.



TNT Post UK - Now Whistl UK Ltd

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• IT Service Manager

  • Oct 2011 - Jan 2014

  • IT Service Manager, responsible for IT Service Management activities across the operations. • Change Manager, authoring policies and implementing improvements, ensuring stability. • Review and manage capacity with operations and suppliers. • Build on vendor and supplier relationship management. • Ensuring Operational needs are met. • Manage and deploy VOIP solution across the estate. • IT Service Manager, responsible for IT Service Management activities across the operations. • Change Manager, authoring policies and implementing improvements, ensuring stability. • Review and manage capacity with operations and suppliers. • Build on vendor and supplier relationship management. • Ensuring Operational needs are met. • Manage and deploy VOIP solution across the estate.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• IT Service Manager

  • Sep 1988 - Jan 2011

  TUPED from Getronics into Barclays May 2010 and reporting into the Global Head of Distributed Engineering. Provide a seamless migration into the new management team. TUPED from Getronics into Barclays May 2010 and reporting into the Global Head of Distributed Engineering. Provide a seamless migration into the new management team.



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• IT Services Manager

  • Jul 2009 - May 2010

  • Reporting into the Services Director, build on client relationships, gaining confidence and trust and undertake any global escalations. • Use of various Incident Management applications, including Remedy, HP Service Centre and Service Now • Conduct Customer Satisfaction Reviews with various clients and acted on low scores. • Prepare and review Request for Price and create BID proposals. • Perform annual disaster recovery tests for critical Infrastructure services. • Reporting into the Services Director, build on client relationships, gaining confidence and trust and undertake any global escalations. • Use of various Incident Management applications, including Remedy, HP Service Centre and Service Now • Conduct Customer Satisfaction Reviews with various clients and acted on low scores. • Prepare and review Request for Price and create BID proposals. • Perform annual disaster recovery tests for critical Infrastructure services.



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Infrastructure and IT Services Manager

  • May 2005 - Jul 2009

  10 direct reports with 100 2nd, 3rd and 4th line analysts, Technical Architects and developers based across multiple Barclays and Getronics sites throughout the UK. Responsible for UK Retail Banks Server Infrastructure.. 10 direct reports with 100 2nd, 3rd and 4th line analysts, Technical Architects and developers based across multiple Barclays and Getronics sites throughout the UK. Responsible for UK Retail Banks Server Infrastructure..



Olivetti

• Italy
• IT Services and IT Consulting
• 500 - 600 Employee

• Technical Team Lead

  • Aug 1999 - May 2005

  Technical Team Lead with 10 direct reports across various local sites. Based on a Barclays site in the West Midlands and responsible for desktop and Server support analysts and 1000+ clients.

• Various roles

  • Sep 1988 - Aug 1999

  Various roles from field engineer, including the break fix of Pc’s and ATMs to Support Engineer. Based on Client sites in the North West.



Camtec Electronics

• Leicester, United Kingdom

• Test Engineer

  • Jun 1986 - Jul 1988

  Test engineer repairing circuit boards to component level, assembling PAD (Packet Assemble Dissemble) devices to customer requirements. Test engineer repairing circuit boards to component level, assembling PAD (Packet Assemble Dissemble) devices to customer requirements.