Co-Founder, COO

• Nov 2020 - Present

Co-Founder, COO

• Sep 2019 - Nov 2020

Global Board of Advisors

• Aug 2019 - Nov 2020

Principal Consultant - NetSuite Implementations

• Aug 2018 - Nov 2019

Some of the major Netsuite customization that I implemented: Split Shipment based on Line Level Shipping Method:NetSuite Handles shipping methods at Order Level. But, the client had a process of allowing separate shipping methods for each line on the single sales order, with 10s of shipping methods and Carries combination.Designed and implemented a custom solution, where the allowed/available shipping methods are shown and selected on each line, along with the process of calculating the shipping cost dynamically (based on the Quantity, Price, and Address combination for each line).Developed customization that consolidates the Order Line Items based on the shipping method's carrier and creates a separate Item Fulfillment for each shipping method's carrier.Billing and Payments automation:The client is into an online retail business. The Sales Orders are created outside of NetSuite on the eCommerce platforms (Demandware and a custom developed website) and imported into NetSuite. The Orders are Authorised at the time of Sale and need to be Captured once the fulfillment is done.Developed Scheduled Scripts to Automate Billing Processing that includes Authorization, ReAuthorization, Capture, and Refund of Vantiv and Paypal Payments from NetSuite.3PL integration:The client partnered with a 3rd party logistic vendor to help to process their shipments and below are the processes that I had set up:Developed ScriptsTo connect with the 3PL system to send shipment details to 3PL that needs to be shipped to their customer.Receives shipment confirmations and tracking information from 3PL and updates the corresponding Orders in NetSuite.Sends purchase Orders details to 3PL altering the stock details expected to receive.Receives the Item Receipts and updated the Stock levels in NetSuite.Received Inventory adjustments and transfers, for returns and damaged products and update inventory levels in NetSuite. Show less

Program Consultant (NetSuite -eCommerce integrations)

• May 2017 - Aug 2018

NetSuite Administration: Configured the NetSuite system to accommodate 2 business entities, facilitating separate Accounts, GLs, Departments, Segments, forms, workflows, user profiles, and roles for each of the entities. The higher management will the visibility to Accounts and GLs of both the entities, while it also configured with user restrictions in accessing the data between the entities. Purchase Order Automation:The client has multiple warehouses to accommodate a convenient shipment process to their customer, and deal with a good number of Vendors. A process required to automate the Purchase Order Management so that the requires stock is always made available by identifying the current and expected stock levels.Developed Scripts that consider current available, on-hand, and backorder stock measures from all Open Sales Orders and derives the expected stock that needs to be Ordered and Creates Purchase Orders for respective vendors with the required Stock for each of the products. Developed the Script modules to consider the clauses like Vendor Discounts/Promotions and case pack management. Show less

Project Manager

• Dec 2015 - May 2017

As a Project Manager, my job responsibility is to deliver the Connector implementation projects as per Celigo's methodology & processes. Responsibilities-Management:- Responsible for overall customer success during implementation- Managing NetSuite <> eCommerce platform, connectors implementation projects- Scheduling regular meetings with the Customers and discuss the Implementation status plan next steps. - Scheduling Scrum meetings with internal teams and discuss status updates ongoing Projects, Resource arrangements and Tasks assignments, Planning Forecasted projects. - Making sure project timelines are met, handing Customer escalations, delivering the projects/tasks as planned. - Manage the project scope and timeline while keeping an eye on budget - Identify high-risk customers/projects and flag them accordingly - Lead and quarterback the team of consultants & engineers that implement and deliver solutions to meet the customer’s need and meets Celigo’s expectations - Ensure delivered solutions adhere to requirements documents & spirit of the design and solutions are properly tested and are of high quality - Lead and assist with gathering & refining requirements; capable of level 1 solutioning, for change orders.Recruiting, People Management / Employee Development- Perform new employee training. - Work with other team members to refine & maintain hiring process, tests, and interview criteria. - Perform interviews for new candidates, create new employee ramp-up/training plans - Mentor team members - consultants & engineers also project managers - Work with management to set performance goals for team members - Perform performance reviews of team members and regularly provide performance feedback - Ensure team members deliver reliable solutions & Implement and enforce processes and best practices Show less

Technical and Implementation Consultant

• Sep 2014 - Dec 2015

As a Technical Implementation Consultant, my job responsibility is to provide a full support to the customers, during the course of project implementation, starting from Initiation and planning, Installation, UAT and till Go Live and Post Go live phase. Tasks and Activities-Administrative:- Scheduling regular stand up meetings to discuss the current status and plan next steps- Demonstration and Training to the Customers on product features and functionality Addressing the issues log.- Providing status updates to the Project Manager, on each Task/phase completion and sending reports with the list of activities. - Meetings with the Engineering team for status updates on Customization.Technical:- Installing Suite bundles in NetSuite - Customization of Record Types, Lists, Creating Item Entity and Transaction Fields, Monitoring Scripts execution as needed. - Develop, test and deploy customized fields, forms, workflows, records and user roles to meet business requirements. - Support end user requests for new saved searches, reports, KPI’s and dashboards. - Setting up Shipping Methods, Payment Methods, Price Levels and performing CSV Imports and Exports. - Manage and maintain proper system access and role definitions. - Creating/Updating Items, Customers, Contacts, Leads and Transaction as needed. - Configuring and Managing of Customer, Transactions, and Products in eCommerce systems (Magento and Shopify). Support / Customer Success:- Engaging with Customers on Pre-Sales meetings, to understand their Business requirements and plan/propose solutions as needed. - Conducting Weekly Meetings with the Customers, to discuss the Implementation status and plan next steps. - Help resolve support cases that are escalated by the support team - Act as primary liaison to the support team; train & educate the support team If necessary, act as backup for practice manager for assignment of support cases to consultants & engineers, and ensure the issues are handled Show less

Technical Support Engineer

• Jul 2013 - Sep 2014

Technical Support Engineer

• Apr 2011 - Jun 2013

Global Technical Support for Informatica Cloud ETL tool. Configuring the tool to Extract and transfer the data between various CRMs. Designing logical mapping architectures to organize data and connect multiple end points with using Informatica Cloud tool. Creating logical expressions to organize and load the data to targets as per the requirements. Developing complex mappings using various transformation logics as per the business requirement. Configuring the connectivity to various end points like Salesforce, SAP, Oracle, MSD CRM, etc. within Informatica Cloud tool. Understating the re occurrence of business requirements and creating the Mapplets to decrease the complexity of creating of mappings again and increasing the productivity. Implementing plugin logic to enhance the Business Integration and process data. Creating new users and provided necessary roles and access to the required objects. Managing Users and User Groups to maintain the hierarchy of level and provide the necessary access of the Business implementation between different developers. Enabling the Security for Users to access the ELT objects. Optimizing the data retrieving functionality by creating report specific views to perform most of the calculations and sorting functions at the database level. Show less