Experience

Hazel Infotech Limited

• India
• Software Development
• 1 - 100 Employee

• Onsite Customer Support Executive

  • Apr 2011 - Present

• Onsite Customer Support Executive

  • Apr 2011 - Jul 2012

  •ERP Implementation in Finance Domain and providing service on File management solution software and Correspondence Automation & Management Software for Chartered Accountant members. •Create Domain & Hardware servicing of PC’s and Laptops.•Providing Training and technical/voice support to the customers.•Upgraded the software and followed the policies to track the reports and the same has been communicated with the customers.•Resolved and fixed actual users issues then and there.•Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action. •Coordinate upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures. •Experience in backup and disaster recovery operations. Performed user account creation, deletion, and configuration.•Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes Show less